- The candidate will act as a Subject Matter Expert (SME) on our ARDW software product. The role involves understanding the functional flow of the system, addressing customer inquiries, clarifying complex topics, and presenting demos as required. This role is critical to providing a high-quality experience for our clients and contributing to the overall success of our products.
- Be the initial point of contact for functional clarifications related to ARDW, providing comprehensive responses or redirecting queries as necessary. You'll be leading this task daily, occupying approximately 50% of your time.
- Assist customer personnel in familiarizing themselves with the application by testing on local platforms and providing workarounds when applicable. This task will involve daily collaboration and will take up about 30% of your time.
- Provide in-depth presentations or functional sessions on specific features as required by customers. You'll be leading this weekly task which will occupy approximately 20% of your time.
- Education: University degree in Business, Scientific studies or related field, or equivalent work experience. Fluent in written and spoken English.
- At least 2 years of experience on Airline IT.
- Relevant Work Experience: Functional knowledge of Amadeus products, particularly the Amadeus Reservation Desktop (ARDw) and Altea Suite.Experience in one of the following domains will be a plus: Reservation, Fare, Pricing, Ticketing or Payment.Prior experience in a customer-facing role is also a plus.
- Business Understanding:Good understanding of the day-to-day operations and needs of an airline, preferably through firsthand experience from a previous role.
- Skills:Language Skills: EnglishSpecific Knowledge: Familiarity with software development processes, excellent presentation skills, and ability to communicate technical information to non-technical users.Specific Knowledge: SQL (data queries), XML (API technology), HTML (website technology), Splunk/Kibana (logging solutions)Other: Quick learning, excellent time management, able to work independently, and good problem-solving skills.Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint)
- Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
- Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
- Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.
-
Motion Ottawa, CanadaWorking at Motion Canada is about partnering - with our teams, our suppliers and our customers. We work hard to deliver the kind of culture and benefits that make the experience more than just a career move - you'll partner with some of the most talented and humble men and women ...
-
Telecommunications Systems Specialist
5 days ago
ADGA Group Consultants Inc Ottawa, CanadaCompany Description · **Job Description**: · ADGA is hiring a Telecommunications Systems Specialist to deliver technical support services to the Surveillance of Space 2 (SofS 2) Project during the Definition phase for the Ground Based Optical (GBO) sensor segment. · The Telecommu ...
-
Workday Payroll Consultant
1 week ago
vTech Solution, Inc. Ottawa, Canada**Role**: · Workday Payroll Specialist (Part time) · **Contract Duration**: · 4 Months · **Extension Possibility**: · According to project requirements · **Location**: · Ottawa, ON (Remote) · **Estimated Working Hours**: · 20 Hours per week · **Rate**: · **Project Overview**: · * ...
-
Technical Lead User Support
2 days ago
Public Service Alliance of Canada Ottawa, Canada**Branch**: Technology and Information Management Branch · **Section**: Information Technology · **Employment Type**: Term up to 12 months · **Position Linguistic Designation**: Bilingual (English, French) · **Position Global Linguistic Level**: B2 · **Job Band**: Band 10 UNIFOR ...
-
Cloud Native Product Specialist
5 days ago
Kyndryl Ottawa, Canada**Position**: Cloud Native Product Specialist · **Location**:On-site in the National Capital Region · **Duration**: Multiyear contract · **Security Clearance**: Federal Government _**SECRET**_ Clearance · **Language**: English · **Background**: · **Qualifications**: · - **Valid G ...
-
Data Conversion Specialist
1 week ago
Zernam Ottawa, Canada**Data Conversion Specialist - Junior (# 2623)** · **Location: Remote - Ottawa, ON** · **SECRET SECURITY CLEARANCE REQUIRED** · **Length of Assignment: Start ASAP - 2026** · **Hourly Rate: $40.00** · **MANDATORY REQUIREMENTS**: · **A minimum of 24 months** of combined experience ...
-
SAP Data Conversion Specialist Level-1
1 week ago
Zernam Ottawa, CanadaMinimum of 12 months of recent experience within the last 10 years as a Data Conversion Specialist, responsible for data migration to SAP modules. · - Minimum of 24 months of experience in using data conversion tools, including IBM Infosphere, IBM DataStage, SAP Data Services, SA ...
-
Production Specialist
1 week ago
Lowe Martin Company Inc Ottawa, Canada**Join Our Growing Team in OTTAWA as a Production Specialist** · You also have demonstrated organizational skills with fantastic verbal and written communication skills and ultimately enjoy working in a fast-paced, deadline-oriented environment. · At Lowe-Martin, you'll work on p ...
-
Intermediate QA
2 days ago
Giatec Scientific Inc. Ottawa, CanadaGiatec Scientific Inc. (Giatec) is seeking an **Intermediate Quality Assurance (QA) and Automation Specialist** to join our SmartMix team to build the next generation of our web solutions. As an Intermediate QA and Automation Specialist, you will be a key part of our development ...
-
Recruiter- Bilingual French and English
1 week ago
Fresh Start Foods Canada Ltd. Ottawa, CanadaFresh Start Foods Canada Ltd. · **Join one of the BEST teams in the Industry**: · At Fresh Start Foods you'll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do. · We are seeking individuals: · - W ...
-
Project Quotations Specialist
1 week ago
Westburne Ottawa, Canada**Westburne** is much more than electrical products. We are Canada's market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our custo ...
-
Adobe Analytics Specialist
2 days ago
TV2 Consulting Ottawa, CanadaTV2 is seeking a talented Adobe Analytics Specialist to join our team. As an Adobe Analytics Specialist, you will play a crucial role in leveraging data to drive business insights, optimize digital marketing campaigns, and enhance user experiences across our digital platforms. Yo ...
-
Technical Commissioning Specialist
1 week ago
Ross Video Ottawa, CanadaWhy Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, ...
-
Information Management Specialist
2 days ago
ADGA Group Consultants Inc Ottawa, CanadaCompany Description · **Description de l'entreprise** · ADGA fournit une vision stratégique, une technologie de classe mondiale et un service d'excellence dans le domaine de la défense, de la sécurité et de l'informatique d'entreprise à des clients du gouvernement fédéral, d'autr ...
-
Surgical Assistant
1 week ago
Vision Group Canada Ottawa, CanadaSee if you're our next: · **SURGICAL ASSISTANT (Bilingual)** · Being a Surgical Assistant means helping the surgeon in the operating room. It means anticipating their actions and preparing their work tools. It means teaming up with them and the other caregivers to support the pat ...
-
Hotel Night Auditor
6 days ago
Hilton Garden Inn Ottawa, Canada**Join Us Today** · The Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown, conveniently situated in downtown Ottawa, is steps from Parliament Hill with O transportation access at the hotel's front door. The hotel will feature 175 extended-stay guest rooms under the ...
-
Project Manager
3 days ago
Kinaxis Ottawa, CanadaAt Kinaxis, who we are is grounded in our common belief that people matter. Each one of us plays an important part in accomplishing our work, building our culture and making a global impact. · Every day, we're empowered to work together to help our customers make fast, confident ...
-
Labour and Employee Relations Specialist
4 days ago
Hydro Ottawa Ottawa, CanadaBy generating and distributing power, each person at Hydro Ottawa is part of empowering the lives of people in the communities we serve. · Our work means all the activities that make up our lives - at home, at work, at play - are there when we need them. · That purpose unites us ...
-
Detection Specialist
6 days ago
Parliamentary Protective Service Ottawa, CanadaParliamentary Protective Service - Detection Operations · Ottawa (Ontario) · ZZ-TRA-00 - The position is at the PPS-5 group and level. The salary is based on a 35-hour work week. · $53,063 to $69,828 (under review) · For further information on the organization, please visit Parli ...
-
Project Quotations Specialist
6 hours ago
Westburne Ottawa, CanadaWestburne is much more than electrical products. We are Canada's market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers ...
Solution Definition Specialist - Ottawa, Canada - Amadeus
Description
Job Title
Solution Definition SpecialistShaping the future of travel is important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever. In Digital Services, we develop eCommerce applications for our airline customers. Our suite of platform-based innovative digital solutions (web, mobile app, dev toolkits, etc....) allows airlines to deliver the best online booking and servicing experience to their passengers, with an aim to enhance customer satisfaction and build loyalty.
The Airline Digital Services organization is large and diverse: more than 700 people over multiple sites (Nice, London, Bengaluru, Bogotá...). To better respond to our business challenges, the working model is fully in Agile mode, now extended to large scale SAFe mode, grouping both commercial units and digital development units in the same Digital trains.
In the region, we are present in Canada, Colombia, and USA.
Summary of the role:
In this role you'll:
About the ideal candidate:
What we can offer you: