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    Client Director - Ottawa, Canada - BGIS

    BGIS
    BGIS Ottawa, Canada

    5 days ago

    BGIS background
    Full time
    Description

    BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at

    SUMMARY

    The Client Director is accountable for program management and delivery, project delivery, client relationship management, and people leadership for the assigned programs.

    KEY DUTIES & RESPONSIBILITIES

    For the assigned programs:

    Program Management & Delivery

  • Accountable for program management and delivery.
  • Plans client programs and assigns project management team members to projects within overall program.
  • Identifies program risks and develops and implements mitigation and contingency plans.
  • Oversees the development and implementation of project plans and budget, and overall execution of project delivery and close-out requirements.
  • Accountable for ensuring project management team delivers projects on-time, within budget, specification and scope, and in compliant with all regulatory, environmental, health and safety requirements.
  • Accountable for meeting key performance indicators/metrics for programs managed.
  • Accountable for ensuring implementation of effective processes to support optimum project delivery.
  • Provides input and contributes to strategic plans for programs managed.

    • Program Financial Management

  • Accountable for meeting profitability targets and effective accounts receivable management. Collaborates with Finance team.

    • Client Relationship Management

  • Develops and maintains effective relationships with clients. Position level of client representatives with whom this position interacts with include those at the senior management level.
  • Accountable for resolving escalated issues from project management team members, managing client expectations, and ensuring client satisfaction.
  • Contributes to acquisition of additional businesses. Continuously engages clients in discussions to understand and anticipate needs. Identifies and recommends opportunities for additional businesses.

    • People Leadership

  • Accountable for employee-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations
  • Other duties as assigned.

    • KNOWLEDGE AND SKILLS

  • Community college diploma in architectural technology, construction technology, engineering technology; preferred
  • At least 10 years of project management work experience
  • Well-developed program management abilities
  • Well-developed program budget and financial management abilities
  • Well-developed program risk mitigation and management abilities
  • Fully developed communication, influence, persuasion and negotiation skills along with ability to influence and negotiate with client representatives at the senior management level
  • Skilled at managing client relationships with ability to manage client relationships with representatives at the senior management level
  • A high degree of client service orientation
  • Skilled at managing vendor relationships and performance
  • People leadership abilities
  • Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate best practices and technologies in order to optimize project delivery and deliver value to the client
  • Computer proficiency in MS Office applications in particular – MS Project, MS Excel, MS Outlook, along with ability to quickly learn new applications

    • Licenses and/or Professional Accreditation

    One of the following, an asset:

  • Project Management Institute Accreditation.
  • Program Management Professional Accreditation.
  • LEED certification.
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