- To ensure maximum possible service availability and performance.
- To provision customer equipment and new services.
- To provide support services for the service delivery (helpdesk) and project teams.
- Fault handling and escalation (identifying and responding to faults on systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
- Provisioning (Teamviewer and Pulseway profile builds, leased lines network config, 3CX telephony provisioning including cloud and hardware, customer backup provisioning and deployment, and Bitdefender and Sophos endpoint provisioning).
- Server, workstation and laptop build and installs, application upgrades, network equipment build and installation. Maintaining hardware asset audits.
- Infrastructure maintenance and health housekeeping checks.
- Development of knowledge and skills in network and system administration, particularly regarding Aztek's own architecture and platforms.
- Participate in a 24x7 call-out rota if required.
- Basic Linux CLI skills.
- Strong analytical skills and able to collate and interpret data from various sources.
- The ability to speak both technical and human.
- Experience handling technical service tickets.
- Client experience certifications such as Helpdesk Habits etc.
- Private healthcare.
- Company mobile phone
- A proactive approach to ongoing training to help you develop life-long skills.
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Shift Engineer - Cornwall, ON, Canada - Breath HR
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Description
The Network Operations Centre (NOC)Engineer has three main roles:
These result in a highly diverse range of duties for the NOC - our engineers are required to ensure they are fulfilled in a timely, co-operative and professional manner.
We interact frequently with technical support, service provisioning and sales teams so it's important that we are clear and concise in our communications.
We also work very closely with the engineering team and as such need to develop a good all-round understanding of systems and networks.
We don't expect you to have all the required knowledge for this role when you start as many of these skills can be picked up through experience in the job, but those who do need to learn new skills must be prepared to spend time doing suitable research to ensure their grounding is thorough and properly understood.
As your knowledge and confidence develop you may be asked to join our call-out rota providing 24x7 support of our core services.
Importantly, NOC engineers must have a solid understanding of Aztek's products, services and processes; Manage and maintain Aztek's monitoring systems (these report on the status and performance of Aztek's internal network services, and client's managed services and locations).
This includes proactive and reactive monitoring and management of both internal and client equipment (capacity, and performance metrics etc) via partner support portals e.g., Maintenance of WIKI and technical documentation (for the Service Delivery Team) of processes and procedures used throughout normal operations.
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