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    Donation Crew Team Member - Mississauga, Canada - Talize

    Talize
    Talize Mississauga, Canada

    4 days ago

    Default job background
    Part time
    Description

    Responsibilities:

    Departmental Duties

  • Greet every customer in a professional and enthusiastic manner. Attend door within 10 seconds of doorbell ring or attend car prior to the customer getting out if in a store that offers in car service, when stationed in the OSD area.
  • Receive donations from customers, assisting customers with moving/unloading product when necessary.
  • Stack and weigh carts/bins, properly record and label, and put in order from oldest to newest.
  • Input date, vendor and cart weight into the receiving spreadsheet to monitor stock on hand inventory levels of soft/hard product.
  • Monitor donation bins outside and at the front of the store and transfer items to the back area to be processed.
  • Explain about the "Do not Accept List" and inform customer why we cannot take certain items.
  • Provide current promotional coupon to customers for donating.
  • Action daily OSD audit deficiencies discussed with your supervisor.
  • Properly dispose of all unsellable merchandise, and hazardous material.

    • Health and Safety

  • Ensure that the merchandise processing area is kept in an organized and clean manner in accordance with company housekeeping standards.
  • Take precautionary measures and follow company guidelines against external and internal theft.
  • Maintain a safe workplace by identifying and properly removing any hazards and reporting hazards to management and the Joint Health and Safety Committee.
  • Immediately report employee accidents to management.
  • Ensure proper PPE is worn such as cut resistant gloves, earplugs and eye wear while performing various tasks.
  • Practice safe lifting and handling of merchandise.
  • Ensure that all register areas, the retail floor, fitting rooms and washrooms are kept in an organized and clean manner in accordance with company housekeeping standards.

    • Other Duties

  • Roll racks onto the retail floor to replenish stock; providing customer service and helping to maintain store appearance by removing empty hangers, correcting misplaced items, etc.
  • Complete processing of books if you are in a store that accommodates OSD room.
  • Assist in ragging out the identified colour tags to make space for new stock on the retail floor.
  • Roll racks as needed from fitting room and processing department to retail floor.
  • Maintain professionalism while communicating with peers, managers, customers and while using the store intercom system.
  • Participate in floor changes, back-stock program.
  • Determine customer needs, offer recommendations of product on hand, and inform them of store promotions and events.
  • Answer customer inquiries and solve customer complaints in a timely manner.
  • Achieve store sales goals by providing sound customer experience.
  • Ensure that register areas and the retail floor are stocked at all times.
  • Promote a positive shopping experience by ensuring the store remains visually appealing through properly displaying merchandise.
  • Check fitting rooms and place unwanted merchandise to racks as defined by sorting standards.
  • Ensure that all store opening and closing duties are performed.
  • Assist management with the preparation and execution of sale days.
  • Perform additional job-related duties as requested by management.

    • Experience:

  • 6 months to 1 years' experience working in retail.
  • Previous work in a thrift retail environment is considered an asset.
  • Previous experience operating a forklift, bailer, or garbage compactor is considered an asset.

    • Core Competencies:

  • Concentration – ability to accurately perform repetitive work in a fast-paced environment, while maintaining department goals.
  • Attention to Detail – double-check work to provide consistent performance.
  • Communication Skills – Interact effectively and professionally with team members and customers – ensuring all interactions with customers are enthusiastic, polite, professional, and informative.
  • Collaboration – must work well independently and as part of a team.
  • Sales Oriented – engage with customers while utilizing in-depth knowledge of stock on hand to help assist with shopping needs.
  • Basic math – understanding and knowledge of basic mathematical operations and numbers.
  • Problem solving – troubleshoot customer issues or complaints with little to no assistance from management.
  • Physical strength and endurance – perform physical requirements throughout duration of shift.
  • Organizational skills – organizes received merchandise to efficiently fit in bins/cages.
  • Safety conscious – possesses proper form to effectively and safely conduct manual labor, follows safety guidelines when operating machinery.

    • Physical Requirements:

  • Ability to stand and walk for the duration of shift.
  • Constant bending, reaching, and using hands for repetitive actions.
  • Lifting and carrying items up to 50lbs without assistance throughout shift.
  • Pushing and pulling merchandise containers on wheels weighing up to 500lbs.

    • Work Environment:

  • Exposure to dust — all of designated shift.
  • Exposure to periodic temperature fluctuations and noise levels.
  • Requirements to have open availability including days, evenings, weekends, and holidays.
  • Interaction with customers, clients, and the public at large.
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