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    Associate Account Manager - Montreal, Canada - Lightspeed

    Lightspeed
    Lightspeed Montreal, Canada

    Found in: Talent CA C2 - 6 days ago

    Default job background
    Full time
    Description

    Hi there Thanks for stopping by

    Are you actively looking for a new opportunity? Or just checking the market? Well... you might just be in the right place

    We're looking for an Associate Account Manager to join our retail sales team in NoAm. You will be in charge of managing a book of Retail customers. Your goal is to retain these customers and mitigate churn, upsell the customers on additional modules, and ensure that customers renew their subscriptions on time. In addition, you will be tasked with upgrading qualifying customers to more advanced software platforms where applicable.

    What you will be responsible for:

  • Serve as the lead point of contact for your customers
  • Demonstrate software solutions to your customers, from core POS products to modules and upgrades
  • Build a trusted advisor relationship with your customers and identify upsell opportunities
  • Negotiate contracts and close agreements to maximize the growth of your book of business
  • Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms
  • Collaborate with Customer Success Managers to identify accounts at risk and prevent churn
  • Track key book of business metrics

    • What you will be bringing to the team:

  • Experience in a quota carrying sales role
  • Understanding of solution-based consultative sales in a SaaS environment
  • Ability to use and other technologies to manage and organize pipeline
  • Committed to a culture of positivity and high performance
  • Excellent written and verbal communication
  • Professional poise and confidence while communicating with executives
  • Value feedback and thrive on constant improvement and learning
  • Strong work ethic, and a self-driven desire to succeed

    • Even better if you have, but not necessary:

  • Experience in a Retail environment
  • Fluency in French
    • What's in it for you?
    Come live the Lightspeed experience...
  • Ability to do your job in a truly flexible environment;
  • Genuine career opportunities in a company that's creating new jobs everyday;
  • Uncapped commission;
  • Work in a team big enough for growth but lean enough to make a real impact.
    • ... and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:
  • Lightspeed share scheme (we are all owners)
  • Immediate access to our benefits plan
  • RRSP match after 3 months
  • Fitness & Wellness benefit: $500 CAD per calendar year
  • Unlimited Paid Time Off
  • Parental leave Top-Up
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