Training & Quality Specialist - Toronto, ON, Canada - Legal Aid Ontario

Description

Training and Quality Specialist (E-Learning) (24 months)

Job Title:
Training and Quality Specialist (E-Learning) (24 months)


Job Type:
Contract

Contract Duration: 24 months
Training / Education

Flexible Hybrid - In person days can be flexible from week to week subject to manager approval and operational requirements.

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job.

It's an opportunity to help people who need it the most; If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO.

LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

This position located in the in the Intake Operations Support department which is responsible for the development and delivery of staff training and creation of information and knowledge resources that will help intake staff operate at optimal efficiency.

The Training and Quality Specialist will also develop and support a quality assurance (QA) program and ensure that QA standards are incorporated into the training process.

Provincial Office

Reporting to:
Manager, Knowledge and Information Management and Training. Conduct orientation sessions and arrange on-the-job training for new hires

• Create, develop and deliver training to staff pertaining to LAO initiatives (such as; Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences and workshops
• Analyze training needs to develop new training programs or modify and improve existing programs
• Evaluate the effectiveness of training programs and provide recommendations for improvement
• Develop and design content, training manuals, multimedia visual aids, and other educational materials on various platforms for staff/client interactions to satisfy knowledge and content needs. These platforms include; Chat, KIM, Service Location Finder.
• Motivate staff in achieving high performance, oversee the design and delivery of training programs
• Create and maintain KIM content ensuring that information adheres to the KIM style guide
• Develop a quality assurance (QA) program standards and ensure that quality assurance is incorporated into the training process
• Monitor calls for quality assurance
• Provide advice and input on staff training and knowledge needs relating to operational policies, procedures and practices affecting client service
• Design and edit curriculum eLearning programs
• Develop, implement and maintain eLearning Solutions which may include infographics, animation videos, audio voiceover, interactive simulation, creative text, and animated learning solutions
• Build effective relationships with SME's/Project Sponsors to ensure that their business needs / objectives are being met/exceeded
• Guide in the creation of learning objectives based on needs assessments and clearly define scope and deliverables to project members
• Liaise with Subject Matter Experts throughout the design and development process for content development.
• Consult with internal to manage project milestones/expectation
• Develop timelines for assigned projects and coordinate activities with other project team members
• Upload course resources and learning assets such as course content, pdfs, web links, etc. to our knowledgebase test form, function and usability.
• monitor eLearning courses; Communicate effectively with a diverse project delivery team to support the content creation process and workflow
• Edit draft content written by other team members, for consistency and language-level
• Work with the project delivery team to review lesson plans and storyboards, and identify activities to incorporate into the training
• Integrate multimedia (video, audio, images, GIFs) and other assets into courseware units
• Participate in defining technical requirements and functional specifications and make recommendations on best learning tools to meet needs
• Create prototypes for eLearning activities
• Effectively present technical ideas and information to a lay audience
• Stay abreast of new developments in eLearning and their potential uses; Adhere to version control and file management best practices
• Adhere to quality control and development standards
• Participate in training as needed
• Work experience in developing and delivering training to adult learners
• Experience in managing a full training cycle
• A combination of training, education and experience that demonstrates a solid background in training best practices and fundamentals
• Excellent writing skills with the ability to write in a clear and concise manner and convey information appropriately for the intended audiences
• Understanding of knowledge management principles and practices including content development
• Understanding in developing and implementing employee training and quality assurance programs in a remote learning environment
• Strong presentation, facilitation, consulting and relationship building skills
• Sound knowledge of best practices relating to client service provision and previous experience in the areas of training and quality assurance
• Experience with alternative and technology based training delivery methods such e-learning
• 2+ years' experience in developing eLearning using eLearning authoring tools
• Proficient in MS Office and Google Drive
• Proficient with various eLearning tools such as but not limited to Articulate and Adobe Captivate.
• Proficient in developing eLearning content
• Knowledge of UX/UI design and accessibility standards (WCGA 2.Demonstrated ability to communicate technical concepts to a non-technical audience
• Demonstrated ability to respect diversity and work collaboratively with individuals of diverse cultural, social, and educational backgrounds
• Excellent organizational skills, flexible with change and able to meet deadlines

Assets:

• Work experience within LAO.
• French language skills are an asset
• Certification in training is an asset
• Consulting / project management experience is an asset.
• Strong knowledge of eLearning-based instructional design is preferred.
• Experience in video editing, 2D or 3D animation is an asset.
• Experience in Adobe Photoshop / Illustrator and graphic design principles is an asset.
• Experience with audio and video production is considered an asset
• Experience with storyboarding is considered an asset
• Knowledge of instructional design principles is considered an asset

Focus on Quality and Best Practice

• Already have an Njoyn account? For telephone support please call or email: candidate

Note:

If a permanent employee, currently represented by OPSEU, is the successful candidate for this opportunity, they will return to their home position at the conclusion of this assignment, if the position continues to exist.

Legal Aid Ontario (LAO), an independent but publicly funded and publicly accountable non-profit corporation.