Jobs
>
Toronto

    Director, Operations - Ontario, Canada - Sharecare, Inc.

    Sharecare, Inc.
    Sharecare, Inc. Ontario, Canada

    3 weeks ago

    Default job background
    Description

    Sharecare, Inc. Director, Operations - Remote Madison , Wisconsin Apply Now

    Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit .

    Job Summary:

    The Director of Operations (DOO) has overall responsibility to ensure that Sharecare Health Data Services (HDS) Central Region business process, data integrity, overall process and productivity goals are documented and met. The DOO will ensure operational activities are strategically organized and focused on achievement of regional and company-wide data and operational goals. The DOO will do so with an emphasis on business process optimization and development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking and P&L profitability within a Servant Leadership framework. The DOO will work closely with the Regional President of Operations, the other Senior Operations Manager(s) and both the Director and Manager of Sales & Client Success to achieve these goals.

    Essential Job Functions:

    Organizational Leadership

    Set the tone and vision for the entire Central Region team with respect to the SHDS core values of Family, Servant Leadership, Giving Back, Compassion, Respect, Accountability and Innovation

    Lead a team of functional managers to achieve goals and objectives quickly, efficiently and profitably

    Effectively engage support services (HR, IT, Sales, etc.) to ensure all teams and departments are working together

    Set parameters and guidelines to measure performance to objectives

    Assist in the development of annual budgeting and fiscal planning as required

    Review, analyze, understand and improve daily, weekly, monthly and quarterly financial performance with respect to revenue, expenses, profits and margins

    Work with Region President of Operations, VP of Operations and Sales in setting and achieving accurate and consistent forecast objectives

    Continually seek new opportunities to advance SHDS market presence through cultivating existing client relationships and assisting in assessing potential growth areas

    Site Implementation Management

    Oversee successful site implementations of Sharecare HDS services, coordinating between field and remote sites

    Work with necessary client and Sharecare HDS parties to create site specific implementation plans

    Work to develop repeatable and consistent implementation practices

    Talent Management

    Work with team in the regular evaluation of staff, creating and utilizing benchmarks for evaluating and improving work quality, work quantity, client satisfaction and employee morale

    Provide employees the tools required for successful execution of their duties

    Ensure appropriate policies and procedures are followed (dress code, professionalism, etc.)

    Primary Customer Service Responsibilities

    Assist in strengthening existing client relations

    Facilitate the development of new relations on existing accounts or new accounts

    Heavy coordination with Operations Manager(s) and Director of Client Success to ensure total customer satisfaction

    Qualifications:

    At least 7-10 years proven success in manager or director level role

    Extremely team oriented

    High proficiency in Microsoft products required, in particular Outlook, Word and Excel

    Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines

    Self-motivated

    Outstanding customer service with strong negotiation skills

    Detail oriented, with strong analytical skills and effective problem-solving skills

    Ability to handle confidential materials and information in a professional manner

    Physical Requirements:

    Ability to sit or stand for long periods of time

    Physical ability to lift and carry 25 lbs. of materials

    Manual dexterity and strength sufficient enough to enter information via computer keyboard for long periods of time, to write notes and information needed, and to pick up and hold paperwork, supplies and other items

    Eyesight sufficient to effectively read documents and to accurately view information on a computer monitor

    Speaking and hearing ability sufficient to effectively communicate

    Eye/hand coordination, hearing and visual acuity necessary for day to day tasks

    HIPAA/ Compliance:

    Maintain privacy of all patient, employee and volunteer information and access such information only on a need-to-know basis for business purposes

    Comply with all regulations regarding corporate integrity and security obligations

    Report unethical, fraudulent, or unlawful behavior or activity

    Maintain current and yearly HIPAA certification

    Information Governance Accountabilities:

    A high-level understanding of the organization's information governance program and role-specific accountabilities

    A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization's data and information

    Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks in order to ensure a standardized approach to work and services provided

    Participation in education as required for corporate compliance and role-specific functions and tasks

    Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

    Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

    #J-18808-Ljbffr
  • Toronto Metropolitan University

    Director, Operations

    1 week ago

    Toronto Metropolitan University Toronto, Canada Full time, Temporary

    About Toronto Metropolitan · At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada's leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fun ...

  • Blue Shock Executive Search

    Director of Operations

    3 days ago

    Blue Shock Executive Search Toronto, Canada

    Blue Shock Executive Search, established in 2003, excels in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders, we forge connections between exceptional talent and leading employers in Canada and the US. · At B ...

  • Mace

    Operations Director

    6 days ago

    Mace Toronto, Canada Full time

    Project: Mace is currently engaged in a mega rail and infrastructure scheme, delivering world-class transportation solutions in Toronto. · To be reporting the Deputy Program Director. · To lead a team comprising multiple rail corridors on the program, to ensure the best outcomes ...

  • Ventures Car And Truck Rentals Inc.

    operations director

    3 weeks ago

    Ventures Car And Truck Rentals Inc. Toronto, Canada Plein temps

    Durée de l'emploi: Permanent · Langue de travail: Anglais · Heures de travail: 40 hours per week · Education: · Expérience: · Education · Bachelor's degree · Engineering technologies and engineering-related fields, other · Business administration and management, general · or eq ...

  • InterContinental Toronto Centre

    Director of Operations

    2 weeks ago

    InterContinental Toronto Centre Toronto, Canada

    JOB OVERVIEW: · Oversees in managing the day to day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained. Act as the General Manager in his/her absence. Is the #2 in command after the General Manager. Adhere to federa ...

  • Spring Living Retirement Communities

    Director of Operations

    3 weeks ago

    Spring Living Retirement Communities Toronto, ON, Canada

    SPRING LIVING OVERVIEWSpring Living Retirement Communities ) is a boutique, rapidly growing Canadian senior living owner/operator, who currently owns and operates 14 retirement communities in Ontario and Quebec. The company has an ambitious growth plan to expanding through acquis ...

  • Taylor Ryan Executive Search Partners

    Operations Director

    3 weeks ago

    Taylor Ryan Executive Search Partners Toronto, ON, Canada

    $200,000 - $260,000 Base + Bonus + SharesOversee Construction Operations, Teams & ProjectsGuaranteed career progressionThis Reputable Construction Firm, with a very diverse portfolio of ICI projects, are looking for their Operations Director to lead construction operations, manag ...

  • TSI Group

    Director of Operations

    3 weeks ago

    TSI Group Toronto, ON, Canada

    Collaborating closely with company leadership and the production team, the Director of Operations will play a vital role as a proactive, on-site leader focused on people leadership, driving continuous improvement and supporting the company's growth. They will prioritize both fina ...

  • Savills North America

    Director of Operations

    3 weeks ago

    Savills North America Toronto, ON, Canada

    ABOUT SAVILLSAt Savills, a leading global commercial real estate services firm, we help organizations find the solutions that ensure employee success. Sharply skilled and fiercely dedicated, our integrated teams of consultants and brokers are experts in better real estate. With s ...

  • The Pod Group

    Director of Finance and Operations

    1 week ago

    The Pod Group Toronto, Canada Full time

    PASSIONATE ● CLIENT-CENTRED ● ANALYTIC ● HANDS-ON ● STRATEGIC · OVERVIEW · A leader in helping children, youth and young adults with physical disabilities and their families to reach their full potential, make the absolute most of their abilities and live their lives to the fulle ...

  • Montessori Jewish Day School

    Director of Business and Operations

    2 weeks ago

    Montessori Jewish Day School Toronto, Canada Full time

    Job Title: Director of Business and Operations · About MJDS: · Montessori Jewish Day School (MJDS) is proud to be the only CCMA-accredited Jewish Montessori school in Canada. Established over 20 years ago, MJDS serves over 130 students, ranging from 18 months to Grade 8. Our Mo ...

  • Randstad Canada

    Director of Fulfillment Operations

    1 week ago

    Randstad Canada Toronto, Canada Permanent

    Our client is one of the fastest growing asset-based 3PL company in Canada, providing specialized Fulfillment services on a national scale. They are currently seeking an exceptional and results-driven individual to join our team as the Director of Fulfillment Operations · As the ...

  • Porter Airlines

    Director, Infrastructure and Operations

    3 days ago

    Porter Airlines Toronto, Canada Full time

    Job Summary · Porter is embarking on a significant technology transformation journey to reshape its IT landscape over the next two to three years. Infrastructure and Operations is a key pillar in this transformation. We are seeking a Director, Infrastructure and Operations to lea ...

  • Guidepoint

    Director of Product Operations

    1 week ago

    Guidepoint Toronto, Canada

    : Guidepoint seeks an experienced Director of Technology Operations as an integral member of the new Toronto Technology Hub. This Hub will serve as the base of our new Data/AI team, dedicated to building a modern data infrastructure for advanced analytics and the development of ...

  • Hornblower Cruises and Events

    Director of Marine Operations

    6 days ago

    Hornblower Cruises and Events Toronto, Canada Full time

    City Experiences is seeking a Director of Marine Operations for our City Cruises Toronto operation in Toronto. · About You: · This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System. · About the Opportunity: · The Director, Marine Operation ...

  • Mace

    Construction Operations Director

    2 weeks ago

    Mace Toronto, Canada Full time

    At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our . · Wi ...

  • Options Consulting Solutions

    Director of Operations #12840

    2 days ago

    Options Consulting Solutions toronto, Canada

    DIRECTOR OF OPERATIONS #12840 · FULL-TIME · TORONTO · UP TO $90K · Are you passionate about making a positive impact on youth and in the community? · Are you skilled in determining best operational practices for a non-profit? · Are you a team leader with a talent for motivating a ...

  • InterContinental Toronto Centre

    Director of Operations

    1 week ago

    InterContinental Toronto Centre Toronto, Canada

    JOB OVERVIEW: Oversees in managing the day to day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained. Act as the General Manager in his/her absence. Is the #2 in command after the General Manager. Adhere to federal, ...

  • Securiguard

    Senior Director of Operations

    1 week ago

    Securiguard Toronto, Canada

    When a multi-billion-dollar project is at stake, or an invaluable asset needs safeguarding, the crucial question is: who will you trust with your keys? For nearly 50 years, the answer for thousands of companies has been Securiguard. At Securiguard we make people feel safe. Beyond ...

  • InterContinental Toronto Centre

    Director of Operations

    2 weeks ago

    InterContinental Toronto Centre Toronto, ON, Canada

    JOB OVERVIEW:Oversees in managing the day to day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained. Act as the General Manager in his/her absence. Is the #2 in command after the General Manager. Adhere to federal, ...