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    Operational Analyst - Toronto, Canada - Beneva

    Beneva
    Beneva Toronto, Canada

    1 week ago

    Default job background
    Full time
    Description

    Description

    :

    The successful candidate is a fully bilingual (English & French) candidate who would be accountable for determining inconsistent, inefficient, or nonexistent business processes, establishing efficient solutions and ensuring that all documentation are up to date and are maintained. The position handles operational tasks to ensure smooth daily operations of the department and identifying issues and providing specifications for improvement.

    KEY RESPONSIBILITIES:

  • Manages, verify and enhances all French documentation of the Operational team
  • Act as a link between the French speaking departments and the English speaking departments of our company
  • Translates into French or English some documents when necessary
  • Reconciles monthly operating budgets and provides updated reports to Senior management.
  • Analyzes and manages operational dashboards daily, weekly and monthly.
  • Handles company conferences and logistics, when required
  • Ensures strict standards for claimant/client confidentiality and complies with organizational and governmental regulations/policies and privacy legislations.
  • Proactively seeks opportunities to enhance business processes.
  • Elicits, reviews, and edits operational specifications, business processes and recommendations related to proposed solutions.
  • Understands the interdependencies of various requirements and issues.
  • Draws workflows describing operational processes
  • Works directly with operational teams to ensure solutions meet customers' requirements and expectations and within the necessary timeframes
  • Monitoring activities to ensure they are within the scope established, are on time, on budget, and meet quality standards
  • Facilitates information gathering, interviews, workings sessions and review sessions.
  • Supports operational business efforts where required.
  • Ensures operational and client issues are identified, tracked, reported on and resolved in a timely manner.
  • Works with clients to identify and prioritize required changes.
  • Communicates changes to end users.
  • Participates in harmonization of operational practices between teams
  • Consistently delivers high-quality deliverables.
  • Other related duties as assigned.

    • EXPERIENCE/REQUIREMENTS:

  • Ability to quickly learn and understand business challenges, needs, and priorities.
  • 3 to 5 years of experience working in a similar capacity an asset
  • Excellent French language skills, Written & spoken.
  • Good English language skills, Written & spoken.
  • Ability to see how operations and clients intersect and make improvements.
  • Ability to work independently, take initiative, and exercise good judgment.
  • Ability to understand technical topics but can explain them in a non-technical fashion.
  • Insurance related business knowledge and experience an asset, especially group insurance and more specifically disability and life insurance
  • Experience with Visio an asset
  • Superior documentation skills and attention to detail.
  • Strong problem solving and decision-making skills

    • #LI-ENG

    #LI-HYBRID

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