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    Director of Operations - Vancouver, Canada - Alpine

    Alpine
    Alpine Vancouver, Canada

    Found in: Talent CA C2 - 1 day ago

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    Description

    Job Title : Director of Operations

    Status : Full Time, permanent

    Location : Lower Mainland, BC

    Salary : $100,000 - $150,000

    Company Overview

    Alpine has grown to become one of Canadas leading janitorial and building maintenance service providers to over 2000 distinct facilities across Canada. Our commitment to excellence and passion to serve sets us apart. With a history spanning over 40 years, Alpine has been at the forefront of various innovative industry approaches and concepts. Alpines brand of Reflecting Excellence distinguishes it from others. We aspire to always be the best, by delivering on our promises, exceeding our clients and employees expectations.

    Job Overview

    Reporting to the Vice President, Western Canada, the Director of Operations is directly responsible for all aspects of managing the operations and people at a multi building, 1,000,000 sq ft site in the Lower Mainland. In this critical role, you will be the face of our company for the client and will provide excellent customer service by building meaningful relationships and maintaining client satisfaction by coordinating between our internal team and the client to provide exceptional service. The successful candidate will oversee and supervise the service delivery by Site Managers, Site Supervisors, and a team of over 100 cleaners, and support the business by providing a roadmap and business strategy to ensure both profitability and performance. This position requires a talented and experienced individual who can communicate with our client on a daily basis and can also manage the staffing and service levels of our operations team at the site. The successful candidate must be comfortable taking on both strategic and tactical work, they will have a proven track record of building teams and be the type of leader who is willing to pitch in wherever needed in order to succeed.

    Duties and Responsibilities

    Lead a team of Site Managers and Site Supervisors to maintain the highest

    standard of safety, service and performance of employees

    Build and maintain positive working relationships with clients and deal with

    escalated concerns and complaints

    Liaise with clients on a daily and weekly basis to provide updates on KPIs

    Establish effective communication channel to ensure seamless flow of

    communication between clients, management and respective supervisors and team

    members

    Conduct business reviews to ensure clients are satisfied with our service delivery

    Developing and/or implementing work processes

    Tour sites to evaluate and direct appropriate corrective measures to address any

    deficiencies

    Conduct research and analysis to determine operational effectiveness, capacity

    utilization, and operating cost containment

    Develop effective coaching strategies to increase productivity and performance

    Manage budget, supplies and assets for the assigned areas

    Ensure quality assurance requirements are being followed and implements

    innovative ideas for process improvement

    Qualifications and Skills

    A minimum of 5 years of hands-on business operations and account

    management leadership experience in a challenging and demanding work environment

    A Bachelor's Degree in a related field is considered an asset

    Must possess operational knowledge of related industry (Prefer previous

    operations management experience within the building maintenance industry)

    A full understanding of budgeting and costing in relation to the account, ability to

    implement change where areas are underperforming and take best practices from

    performing areas

    Professional approach to the client and the diverse work force in the industry

    Ability to raise concerns with the client on a professional level as well to foresee

    potential issues that may arise based on conditions and unforeseen events

    Confidence to speak up and push back diplomatically and respectfully

    Effective leadership skills are essential in this role

    Ability to grow sales by identifying adjacent or growth opportunities

    Experience conducting quality assurance audits

    Friendly, outgoing personality with excellent communication and relationship

    management skills

    Proven presentation skills and experience in public speaking

    Must be self-motivated, outgoing and energetic with a high level of commitment

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