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    Customer Success Manager - Montréal, QC, Canada - LifeWorks

    LifeWorks
    LifeWorks Montréal, QC, Canada

    1 week ago

    LifeWorks background
    Full time
    Description
    Bilingual Customer Success Manager - TELUS Health page is loaded Bilingual Customer Success Manager - TELUS Health

    Apply locations Montreal, Quebec, Canada time type Full time posted on Posted Yesterday job requisition id R-15308 TELUS Health is empowering every person to live their healthiest life.

    Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

    As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

    TELUS Health's Employer Solutions supports the health and wellbeing of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platforms.

    We're committed to building the healthiest workplaces on the planet.

    That's why we offer employers a range of services and tools to empower healthier, happier, and more productive employees with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.

    The TELUS Health's Employer Solutions team is focused on delivering high quality care through highly personalized care, enhanced employers and employees experiences and easy access to a broad range of services such as Employee Assistance Program (EAP) as well as primary care, virtual care, preventive health, wellness, mental health, occupational and executive health.

    At TELUS, our employees have access to high-quality well-being support and resources. We foster an innovative and collaborative work environment that supports your personal and professional growth.

    As a Customer Success Manager, you will be at the forefront of driving the ongoing success of our valued clients.

    You will quarterback the strategic planning, management, and measurement of their success through various initiatives such as on-site business reviews, product roadmap presentations, and customer community events.

    Successful Customer Success Managers are laser-focused on achieving outcomes and are passionate about helping clients define and achieve their own success.

    This is an exceptional opportunity to join a rapidly growing leading innovator in wellness solutions, where you will play a vital role in driving positive change and making a real impact on the well-being of employees.

    Join our Customer Success team and take on the responsibility of building trusted advisor relationships with our clients. Together, we will drive higher employee engagement and elevate the level of wellness with the TELUS Health solution.
    Maintain the highest level of client loyalty by developing relationships at all levels within the client organization, particularly C-level executives

    Drive engagement of TELUS Health solutions through innovative communication programs and strategies, providing regular project updates and presenting product roadmaps.

    Facilitate strategy sessions to optimize solutions, set targets for client success, and monitor performance metrics.

    Solicit feedback from clients to drive product and operational improvements, resolving issues promptly and effectively, and driving client engagement through events and networking opportunities.

    Manage renewals, coordinate additional services, and identify opportunities for solution expansion, referring leads to the sales team.
    3 -5 years of experience in Account Management, Success Management, or other customer-facing relationship roles.
    Post-secondary education in Business, Human Resources, Health Sciences, Technology or related field and/or equivalent work experience
    Exhibits exceptional organizational skills and efficiency in providing premium level of service and personalized attention to clients

    Familiarity with the Employee Assistance Programs (EAP), Wellness, Preventative Health, Occupational health health, or Human Capital Management (HCM) market is advantageous, along with customer relationship management experience in the HCM space.

    Proficiency with essential tools such as Outlook/Google Suite, Office apps, smartphones, Salesforce and CRM applications
    High emotional intelligence and ability to resolve conflict wherever it arises
    Proficiency in French and English
    Excellent oral and written communication skills in French are required for positions in Quebec.
    Previous experience with HR, Wellness programs, Employee Assistance Programs (EAP), Preventative Health, Occupational health health, or Human Capital Management (HCM) space are considered an asset

    Note for Quebec candidates:

    if knowledge of English is required for this position, it is because the holder will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

    #LI-Remote
    #We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
    TELUS is proud to foster an inclusive culture that embraces diversity. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

    Disclaimer:

    In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

    The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

    Note for Quebec candidates:

    if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

    By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

    Bilingual Associate Customer Success Manager - TELUS Health

    locations Montreal, Quebec, Canada time type Full time posted on Posted Yesterday Being part of the team at TELUS Health is more than a job; It's an opportunity to improve businesses and lives by building healthier, happier workplaces.

    Find the support and encouragement to consistently push boundaries and deliver impactful solutions.

    You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.

    It's a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

    Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.

    #
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