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    Consultant, Windows Desktop Engineer - Montréal, QC, Canada - Genpact

    Genpact
    Genpact Montréal, QC, Canada

    2 weeks ago

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    Description
    Job Description - Consultant], [Windows Desktop Engineer] (With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line.

    We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

    And as you help us create a better world, we will help you build your own intellectual firepower.

    Inviting applications for the role of [Consultant], [Windows Desktop Engineer]

    The purpose of this job is to provide all aspects of Windows Desktop administration and provide technical guidance and support for windows administration.

    This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business.

    Handle day-to-day incidents and requests arising in Desktop and Remote Access environments within SLA


    • Manage and complete assigned projects
    • Work with end users and IT staff to analyze and resolve problems escalated by the Service Desk.
    • Must be willing to handle varying shifts – primarily night shift.
    • Provide support of Citrix remote access environment including off-hours maintenance
    • Support distribution of software using Altiris
    • Support patching of workstations, desktops and virtual workstations.
    • Support file and print services for end users
    • Support building cameras and management systems in several US sites
    • Support Appsense environment for workstations and Citrix
    • Support Antivirus and DLP systems
    • Experience with batch scripting, VB and PowerShell as it relates to software implementation and workstation management
    • Experience supporting Citrix XenApp 6.

    Experience supporting in Windows 10 and it's components:
    o Dot Net
    o MSI Installations


    • Experience with Microsoft Office 2013 and 2016
    • Support File and print services on Windows 2012 & 2016 Servers
    • Capability to coordinate and execute projects assigned
    • Ability to update and support Symantec Endpoint Protection, Lumens ion and Appsense
    • Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
    • Basic understanding of IT infrastructure and troubleshooting.
    • Technical and system expertise in relevant IT workstreams.
    • Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.
    • Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.
    Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.
    Ability to effectively interact with end users and IT staff in implementation of new functionality and solving problems


    • Capability to coordinate and execute projects assigned

    Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

    Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

    Follow us on Twitter, Facebook, LinkedIn, and YouTube.
    Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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