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    Senior Technical Customer Service Agent - Toronto, ON, Canada - Equinix, Inc.

    Equinix, Inc.
    Equinix, Inc. Toronto, ON, Canada

    2 weeks ago

    Default job background
    Description
    Equinix is the world's digital infrastructure company, operating over 250data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed.

    Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

    We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.

    Customer Advocacy Senior Specialist Job Summary
    We are looking for a proactive and collaborative communications professional to join our Global Customer Advocacy team.

    This individual will combine an understanding of technology and a passion for storytelling to help manage and grow our customer advocacy program in N.

    They will engage directly with customers through programmatic outreach and relationship management to help grow and operationalize a top-tier advocacy program which puts the customer at the center, while supporting business and revenue growth.

    Collaborate cross-functionally and cross-regionally to drive opportunities for promotion and broad-based leverage of customer success assets
    Be a trusted advisor to the Customer and Revenue organization (CRO), including sales, marketing and customer experience and support them on how/when to use references
    Develop strategies for coordinated customer reference engagement plans that showcase customer success via a variety of deliverables, including written, video, quotes, business and technical case studies and slide-ware
    Develop customer story content and run end-to-end content creation process with in-house and external agencies, including translation and localization needs
    Champion long-term, mutually helpful customer relationships
    5+ years experience in sales, marketing, communications or related fields, preferably in the B2B industry
    ~ Excellent English verbal and written skills
    ~ Strong project and program management skills
    ~ Creative and highly adaptable to changing environments
    ~ Microsoft Office, Smartsheets, Salesforce, CRM tools)

    Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.

    All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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