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    Manager, Residential Operations - Toronto, Canada - GreenWin

    GreenWin
    GreenWin Toronto, Canada

    3 days ago

    Default job background
    Full time
    Description

    Job Description

    Summary: The Manager, Residential Operations will be responsible for the professional management and administration of an assigned portfolio of properties.

    What you'll get to do:

  • Supervise, manage, provide leadership and support to staff in order to drive results and achieve top performance.
  • Develop building management processes to meet client requirements.
  • Perform regular inspections of common areas, building exteriors, and landscaping of assigned properties
  • Communicate effectively with all residents and other external parties in a timely manner while ensuring that any areas of concern are addressed promptly and thoroughly.
  • Ensure effective and sustainable maintenance and repairs as required
  • Plan and manage replacement of major capital expense items such as HVAC system, roof systems and parking lot surfaces.
  • Effectively ensure on-site work completion and approve invoices for all services required to maintain the properties.
  • Ensure that properties' performance meets or exceeds set goal and meets the requirements for financial return on each property
  • Participate in the timely preparation of reports, budgets and analyze operating variances as needed
  • Institute collection procedures of late-paying tenant accounts
  • Stay current with new technologies, systems and procedures related to property management and work required skills
  • Create opportunities for cost-reductions through innovation and research.
  • Build sustainable relationships with staff, clients, stakeholders, co-workers, and vendors
  • Be an active participant to meetings and offer recommendations/ideas on projects and processes.
  • Other duties as assigned

    • Who you are:

  • Minimum five (5) years property management experience in residential high-end properties
  • Graduate and/or certificate/degree in business administration, real estate finance, CPM, IHM or related field.
  • Knowledge of applicable provincial and municipal legislation including the Residential Tenancies Act
  • Computer literacy, including effective working skills of MS Office, and knowledge of Yardi Prior managerial experience required.
  • Sound leadership, staff management, and teambuilding skills.
  • Effective written and verbal communication skills as well as presentation skills.
  • A well-defined sense of diplomacy, conflict resolution, and people management skills.
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
  • preferred
  • Able to build and maintain lasting relationships with corporate departments, key business partners, and stakeholders.
  • Ability to follow through and complete overlapping projects.
  • High degree of resourcefulness, flexibility, and adaptability.
  • Strong customer service and troubleshooting skills.
  • Valid driver's license required
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