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    Bilingual Deskside Support Technician Level 3 - Montreal, Canada - PeopleToGo

    PeopleToGo
    PeopleToGo Montreal, Canada

    Found in: beBee S2 CA - 4 weeks ago

    PeopleToGo background
    Description
    Job Title: Bilingual Deskside Support Technician Level 3

    Type: 1-month Contract

    Start date: ASAP

    End date: 4 weeks after start date. Possibility of extension

    Hourly rate: $35.00/hour to $40.00/hour Inc.

    Hours: 8 am to 4 pm (with 1 hour unpaid lunch)

    Hours/Week: 35

    Location: 7825 Boul. Henri-Bourassa E, Montreal, QC, H1E 1N9

    Responsibilities:
  • Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, point of sale (POS) + peripherals, routers, firewalls, switches, access points, & servers
  • Perform desktop and COTS software installation/upgrades including staging & imaging
  • Provide break-fix services
  • Perform 1st, 2nd, or 3rd level deskside support services troubleshooting & remediating hardware, software, and network related issues for end users & Executives (white glove)
  • Provide 1st, 2nd, or 3rd level help desk support for end users & Executives (white glove)
  • Perform LAN and internetworking related activities
  • Handle bench repairs & remedial maintenance
  • Deal with 3rd party IT vendors as required

    Knowledge, Skills, and/or Abilities Required:

  • 3-5 years of hardware, software (Windows 7/10), or end user support experience
  • Have intermediate internetworking and troubleshooting skills
  • Must have a minimum of a Diploma from a recognized IT program
  • Have A+ certification & other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.)
  • Must be a self-starter and can manage multiple tasks concurrently
  • Good customer service skills
  • Good verbal and written communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
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