-
IT Support Specialist
1 day ago
The Brenda Strafford Foundation Calgary, Canada Full time**Who we are** · The Brenda Strafford Foundation (BSF) is dedicated to our mission to optimize well-being and enrich people's lives through a comprehensive and diverse range of services including: Aging Care & Senior Living; Community Supports; International Healthcare; and Resea ...
-
Support Specialist
1 week ago
Job Title: Support Specialist · Location: Calgary, AB · Company: beBee Professionals · Job Description: · We are looking for a Support Specialist to join our team in Calgary, AB. The Support Specialist will be responsible for providing technical assistance to our customers and in ...
-
Client Support Specialist
14 hours ago
Bitwide Calgary, Canada**About BitWide** · BitWide is hiring because we are growing Therefore, we need to grow our client support team. BitWide has a collection fun and eccentric team members. We also provide flexible work schedule arrangement · **What we do**: · **What you will be doing**: · - Connect ...
-
Network Support Specialist
1 week ago
Network Support Specialist · beBee Professionals is looking for a Network Support Specialist to join our team in Calgary. The successful candidate will be responsible for providing technical support and maintenance of our network infrastructure. · The ideal candidate should have ...
-
Network Support Specialist
1 week ago
Job Offer: Network Support Specialist · beBee Professionals is looking for a Network Support Specialist to join our team in Calgary. · The successful candidate will be responsible for providing technical support and maintenance of the company's network infrastructure. This includ ...
-
Technical Support Specialist
1 week ago
BeBee Professionals is looking for a Technical Support Specialist to join our team in Calgary. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and providing technical advice and guida ...
-
Bilingual Customer Support Specialist
4 days ago
Royal Bank of Canada Calgary, Canada**Come Work with Us** · At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. · Whether you're helping clients find new opportunities, developing new tech ...
-
IT & Business Systems Support Specialist
14 hours ago
Trusscore Calgary, Canada**Your Mission** · Your role is crucial in ensuring seamless operations within our Trusscore team by maintaining and enhancing our IT infrastructure. You will be instrumental in providing support to team members across all locations, whether they are based locally in Calgary, in ...
-
Community Direct Support Specialist
1 day ago
CBI Health Calgary, Canada**Community Rehabilitation Worker - Airdrie** · Schedule Options: · 1. Monday and Wednesday (9:30am to 5:30pm) · Are you interested in making a difference in a client's everyday life by caring for them with compassion, dignity and respect? CBI Health Group has a great opportunity ...
-
Bilingual Cause Support Specialist
1 week ago
Benevity Calgary, Canada**Meet Benevity**: · The world's coolest companies (and their employees) use Benevity's technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands bu ...
-
Community Direct Support Specialist
6 days ago
CBI Health Calgary, Canada**Community Rehabilitation Worker - Northeast Area** · Schedule: · Taradale: Wednesday - 2:00pm to 7:00pm · Martindale: Wednesday - 1:30pm to 4:30pm · Are you interested in making a difference in a client's everyday life by caring for them with compassion, dignity and respect? CB ...
-
Bilingual Technical Support Specialist
4 days ago
Wiz-Tec Computing Technologies Inc Calgary, CanadaWiz-Tec is a Canadian technology company specializing in electronic business solutions, with customers coast to coast across Canada. We are Canada's largest provider for First Nations Tax Exemption solutions with multiple government contracts. We also specialize in Point-Of-Sale ...
-
French Technical Support Specialist
1 week ago
Wiz-Tec Computing Technologies Inc Calgary, CanadaWiz-Tec is a Canadian technology company specializing in electronic business solutions, with customers coast to coast across Canada. We are Canada's largest provider for First Nations Tax Exemption solutions with multiple government contracts. We also specialize in Point-Of-Sale ...
-
Intuit QuickBooks Support Specialist
1 week ago
beBee Professionals Calgary, Canada Support - Intuit QuickBooks Specialists FreelanceIntuit QuickBooks Support Specialist · beBee Professionals is looking for an experienced Intuit QuickBooks Support Specialist to join our team in Calgary. The successful candidate will be responsible for providing technical support to our clients, troubleshooting and resolving is ...
-
Virtual Support Specialist for Education
1 week ago
BeBee Professionals is looking for a Virtual Support Specialist for Education to join our team in Calgary. · The successful candidate will be responsible for providing technical support to our clients in the education sector. This includes troubleshooting and resolving technical ...
-
Intuit QuickBooks Support Specialist
1 week ago
beBee Professionals Calgary, Canada Support - Intuit QuickBooks Specialists FreelanceBeBee Professionals is looking for an Intuit QuickBooks Support Specialist to join our team in Calgary. · The successful candidate will be responsible for providing technical support to customers using Intuit QuickBooks software. This includes troubleshooting, diagnosing, and res ...
-
Support Specialist
1 week ago
Aon Hewitt Calgary, AB, CanadaBroking Support Specialist · Are you looking for a new opportunity that will allow you to both leverage your existing customer service skills while also learning the ins and outs of the insurance industry? Do you enjoy supporting your team and bringing innovative ideas forward? ...
-
Support Specialist
1 week ago
PaintScout Calgary, AB, CanadaPaintScout is an industry-leading estimation and sales management software for painting contractors. Our small but mighty team of eleven is based in Calgary, AB, and serves painting contractors throughout North America. Role: Client Support Specialist · Location: Calgary, Albert ...
-
Support Specialist
1 week ago
PaintScout Calgary, AB, CanadaPaintScout is an industry-leading estimation and sales management software for painting contractors. Our small but mighty team of eleven is based in Calgary, AB, and serves painting contractors throughout North America. Role: Client Support SpecialistLocation: Calgary, Alberta (I ...
-
Tech Support Specialist
1 week ago
beBee Professionals Calgary, AB, CanadaSupport Specialist · We are looking for a Support Specialist to join our team in Calgary, AB. The Support Specialist will be responsible for providing technical assistance to our customers and internal teams. Bachelor's degree in Computer Science, Information Technology, or rela ...
technical services support specialist - Calgary, AB, Canada - Air Canada
Description
Job Description:
The Airport Service Help Desk Specialist provides 24/7, 365-day support to Airport Amadeus/Altea DCS users worldwide and E-ticket partners when required.
Provide day of oversight of ops and act as a point of contact for the Airport Service Help Desk coordinators providing assistance and technical expertise to on shift team.
[ads1]Job Responsibilities:
Provide resolutions to problems.
Dispatch unresolved problems to 2nd level or 3rd level parties and follow-up on issues;
Train and coach staff
Be the point of contact for Airports with regards to CCS (Common Customer Servicing) for Star
Alliance Partners, proving seamless travel for passengers travelling on any Star Partner.
Provide explanation to users including coaching and training
Liaise with IT Development, IBM and Amadeus teams on problems identified as trends and provide quality assurance feedback.
Provide support to IFS Flight Attendants in the navigation of ACU (Air Canada University)
Contact the OAL helpdesks on behalf of our agents.
Process incoming calls from Airports Amadeus/Altea DCS users: provide assistance to Customer
Sales and Service agents on inquiries/problems related to Airport Amadeus/Altea DCS system and procedures.
Raise trouble reports to document system problems and malfunction.
Escalate unresolved problems with due concern for expediency
Record and prioritize calls, escalating according to their relative impact on the operational integrity of Air Canada
Answer E-ticket questions (association, push/obtain control, changing status, cancel FRFT, etc.)
Provide DCS support to users (resolve baggage tag issues, seat map queries, Edifact through check-in issues, clarify Timatic, support name changes, transfer customers from one flight to another, assist in handling denied boarding situations and entering hand back information)
Job Requirements:
Aptitude for computer systems and technologies (Word/Excel/PowerPoint)
Self-starter and able to identify/action areas for improvements
Ability to work under pressure
Excellent verbal communication skills
Background in Customer Service with strong experience in Airport functions
Excellent interpersonal skills
Strong knowledge of Altea/Amadeus and ACpedia
Ability to work independently
Willingness and ability to work shifts, including evening, overnight and holidays.
Strong knowledge of Air Canada products, policies and procedures
Highly flexible and adaptable
Job Details:
Company:
Air Canada
Vacancy Type:
Full Time
Job Location:
Calgary, AB, CA
Application Deadline:
N/A
[ads2]
#J-18808-Ljbffr