- Aptitude: You possess the ability to seamlessly transition between projects.
- Communication: You excel in written and verbal communication to coordinate across projects and teams.
- Support for Laptop, desktop, tablets, and associated hardware peripherals
- Support for large-scale office moves/re-stack activities
- Operating System and software support
- Support for Imaging devices containing printers and MFDs
- Access-related issues and application configuration
- Support for Mobility devices (Android/iOS)
- VIP support
- Management of incidents in the incident management system and serving as a link between customers and technical escalation teams.
- Experience with Microsoft Outlook, basic networking, Intune, MS Teams, Print, and Azure skills
- Degree in Computer Science, Information Technology, or equivalent
- Technical Certification (Microsoft/HP/Dell) and ITIL Certification would be advantageous.
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Technology Service - Montréal, QC, Canada - Itc Infotech
Description
We are searching for a Deskside engineer to join our dynamic team in Canada.
Salary Range: 40,000- 50,000 CAD annually as a base salary.
You will offer customer-facing end-user support encompassing:
You should possess at least 6 years of technical experience in Desktop and Technical Support, Service Delivery.
We at ITC Infotech are a prominent global technology services and solutions provider, focusing on Business and Technology Consulting.
We deliver business-friendly solutions by combining digital expertise, strong industry alliances, and deep domain expertise from ITC Group businesses.
Our technology solutions cater to various industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, and more.
We uphold values of equality and diversity, ensuring fair employment decisions regardless of differences.
ITC Infotech is dedicated to offering veteran employment opportunities.