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    Customer Service Assistant - Edmonton, AB, Canada - Rokt group

    Rokt group
    Rokt group Edmonton, AB, Canada

    6 days ago

    Default job background
    Description
    We are Aftersell by Rokt, a hyper-growth Shopify ecommerce leader.

    Aftersell by Rokt enables SMB companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying.

    Together, Rokt's AI-based relevance Platform and scaled ecommerce Network powers billions of transactions. Rokt'stars constantly strive to raise the bar, pushing the envelope of what is possible.
    We are looking for a Customer Support Specialist

    As a customer support representative at AfterSell by Rokt, you will play a pivotal role in ensuring customer satisfaction.

    Your primary responsibility will be to assist customers through live chat and email (using Intercom) to resolve any issues they encounter.

    This involves providing timely and accurate information, troubleshooting technical problems, and addressing concerns or complaints in a professional and empathetic manner.

    You'll manage support tickets. You'll be working in Intercom to respond to live chat and email customer queries that come in.

    While some tickets are fairly simple and straightforward, there may be more complex and deep rooted issues that require HTML/CSS skills to resolve.

    You will work to find solutions to these problems and bring it to the technical team if you're unable to solve the issue.

    Join us at AfterSell by Rokt and be part of a dynamic team dedicated to empowering eCommerce merchants and driving success in the ever-evolving digital landscape.


    You have a foundation . You have demonstrable experience with outbound, demoing, and managing accounts. Experience with coding in CSS a must, experience with Intercom + Linear a plus.

    You genuinely enjoy every aspect of your role, finding fulfillment in helping merchants succeed and contributing to the company's growth.

    As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock the full potential in ecommerce and beyond.

    Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks or challenge the status quo; We value diversity, transparency and smart humble people who enjoy building a disruptive business together.

    We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

    We offer roadmaps to leadership and an annual $5000 training allowance
    We love spending time together and are in the office most days (teams are in the office 4 days per week)


    Note:

    The first stage of the recruitment process for this role is to complete a 15 minute, online aptitude test which will be sent out to your application email.

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