Jobs
>
Mississauga

    Bi-lingual Customer Service Representative - Mississauga, Canada - Allegion

    Allegion
    Allegion Mississauga, Canada

    5 days ago

    Default job background
    Full time
    Description

    Description

    :

    Position Summary

    This position will interact with external customers, via email and phone to provide superior level of customer service. This position will also work closely with various internal departments including sales, operations, marketing, IT and finance to deliver a positive customer experience while meeting our corporate goals.

    What You Will Do:

  • Communicate directly with customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing, and policies.
  • Investigate, document, and administer product warranty programs including credits, replacements and return material authorizations.
  • Enter and modify customer orders in the business operating system in an accurate and timely manner.
  • Advise on basic product application and functionality.
  • Work with internal departments for resolution of customer issues.
  • Document customer interactions in CRM application.
  • Meet all service level agreements in an effort to provide a positive customer experience.
  • Adhere to all Allegion Canada Inc. policies and procedures including Health and Safety.

    • What You Need to Succeed:

    Knowledge, Skills and Abilities

  • Ability to communicate in a professional, positive, courteous manner with all levels of customers and employees.
  • Understand basic customer needs and expectations to provide prompt and effective resolutions to requests.
  • Self-motivated with ability to manage time and priorities to complete multiple tasks within a specified timeframe.
  • Excellent written and verbal communications skills with the ability to apply problem solving techniques.
  • Bilingual (French/English) is required.
  • Knowledge of Microsoft Office and manufacturing operating system (AS400).

    • Education

  • Post-Secondary Education preferred

    • Experience

  • Minimum 2-3 years related customer service required and industry experience preferred.
  • Call Center experience is preferred.
  • Manufacturing/distribution experience is an asset.

    • Why Work for Us?

    Allegion is a Great Place to Grow your Career if:

  • You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
  • You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
  • You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work

    • What You'll Get from Us:

  • A commitment to Diversity, Inclusion & Belonging: making a difference and leading with purpose
  • High energy, influential, cross collaborative team environment
  • Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching.
  • Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion.
  • Competitive base salary
  • Health, dental and other insurance coverage, helping you "be safe, be healthy"
  • Tuition Reimbursement
  • Employee Discounts
  • Community involvement and opportunities to give back so you can "serve others, not yourself"

    • Apply Today

    Join our team of experts today and help us make tomorrow's world a safer place

    #LI-TB1

    #LI-Remote

    We Celebrate Who We Are Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, IrelandREGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370Allegion is an
  • The Cigna Group

    Bilingual Customer Service Representative

    1 day ago

    The Cigna Group Toronto, Canada

    Le personnel du Centre d'appels à l'intention des fournisseurs agit à titre d'intermédiaire entre les fournisseurs et Express Scripts Canada en ce qui concerne les demandes quotidiennes relatives au traitement des demandes de règlement. Le représentant du Centre d'appels doit ref ...

  • Northbridge Financial Corporation

    Client Service Representative

    1 week ago

    Northbridge Financial Corporation Mississauga, Canada

    Nous sommes Les assurances Federated. Nous servons les entreprises canadiennes avec fierté depuis 100 ans. Nous sommes reconnus comme étant l'un des plus importants fournisseurs d'assurance des entreprises au Canada. Nos employés sont engagés à répondre aux besoins particuliers d ...

  • Medline Industries Inc

    Customer Service Representative

    1 week ago

    Medline Industries Inc Mississauga, Canada

    **Primary Location** CA-ON-Mississauga · **Other Locations** CA-Ontario, CA-ON-Brampton · **Value Proposition** · As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Lives - this means being deeply committed to the health and well-being of our ...

  • Intelcom

    Operations Customer Service Representative

    6 days ago

    Intelcom Mississauga, Canada

    Ride the next mile with us · - Operations Customer Service Representative · Why choose Intelcom and become one of our Operations Customer Service Representative? · - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and d ...

  • Michelin

    Customer Service Representative Aftermarket

    3 days ago

    Michelin Mississauga, Canada

    Customer Service Representative Aftermarket · Michelin, le leader mondial de la fabrication de pneus embauche · REALISATIONS CLES ATTENDUES Gestion des commandes et livraisons - Capte, enregistre et traite les commandes des clients conformément à leurs besoins, leur contrat et ni ...

  • Intact

    Bilingual Customer Service Representative

    2 days ago

    Intact Mississauga, Canada

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l'avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens ...

  • FCT

    Customer Service Representative

    1 week ago

    FCT Oakville, Canada

    Sommaire de la compagnie · Venez travailler pour une entreprise qui est engagée dans la réussite de chacun de ses employés. C'est un milieu de travail où les innovateurs et les collaborateurs se rencontrent et tirent parti des talents de chacun. Un endroit où la diversité est acc ...

  • FCT

    Representative, Customer Service

    1 week ago

    FCT Oakville, Canada

    Sommaire de la compagnie · Venez travailler pour une entreprise qui est engagée dans la réussite de chacun de ses employés. C'est un milieu de travail où les innovateurs et les collaborateurs se rencontrent et tirent parti des talents de chacun. Un endroit où la diversité est acc ...

  • Fine Sight Solutions Inc.

    Customer Service Representative

    1 week ago

    Fine Sight Solutions Inc. Mississauga, Canada

    Our office is actively searching for a Customer Service professional to join our team. · The Customer Service Representative will be responsible for directly communicating with prospective customers regularly. They will provide product/service information, fulfill order requests, ...

  • People Corporation

    Customer Service Representative

    1 week ago

    People Corporation Mississauga, Canada

    We are seeking a Customer Service Representative to join our BPA team in Mississauga. · A Customer Service Representative acts as an interface between customers and the company by attending to their queries and handling complaints. A customer service representative is expected to ...

  • Webhelp

    Emergency Services Representative

    12 hours ago

    Webhelp Mississauga, Canada

    **Customer Service/Support** · **Location** · - Mississauga, Canada*** · Job Title: · Emergency Services Representative (Bilingual: French/English) On-Site · **Job Description**: · The Emergency Services Representative interfaces with customers via inbound/outbound contacts and/o ...

  • Webhelp

    Emergency Services Representative

    1 day ago

    Webhelp Mississauga, Canada

    **Customer Service/Support** · **Location** · - Mississauga, Canada*** · Job Title: · Emergency Services Representative (Bilingual: Spanish/English) On-Site · **Job Description**: · The Emergency Services Representative interfaces with customers via inbound/outbound contacts and/ ...

  • People Corporation

    Employer Services Representative

    1 week ago

    People Corporation Mississauga, Canada

    We are seeking a Employer Services Representative to join our BPA team in Mississauga. · The Employer Services Representative's job functions include processing of employer benefit contributions reports and maintaining enrollment data of benefit plan participants as specified by ...

  • Victor Insurance Managers Inc

    Bilingual Service Representative

    1 week ago

    Victor Insurance Managers Inc Mississauga, Canada

    At VICTOR we believe our people are our most important asset. We offer a dynamic & challenging work environment, training and development opportunities, a competitive total rewards package and believe in work/life balance. · We currently have an opening in our Group Benefits depa ...

  • Tarion

    Warranty Services Representative

    1 week ago

    Tarion Mississauga, Canada

    **Department**:Warranty Services · **Type of Position**:Full Time, Permanent · **Location**:Home Office, West of Greater Toronto Area · **Reporting to**: Manager, Warranty Services · **About Tarion** · Since 1976, Tarion has provided new home warranty protection to more than 2 mi ...

  • Billyard Insurance Group

    Customer Service Representative

    4 days ago

    Billyard Insurance Group Mississauga, Canada

    Billyard Insurance Group - Mississauga East is hiring a **Licensed Customer Service Representative** to join our growing team at the Mississauga East location. · At BIG Mississauga East, we want to hire individuals who align with our values, morals and work ethic because we have ...

  • Best Buy

    Customer Service Representative

    12 hours ago

    Best Buy Mississauga, Canada Part time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers' purchases, ...

  • Barnes & Aidi

    Customer Service Representative

    1 week ago

    Barnes & Aidi Mississauga, Canada

    THIS IS NOT A REMOTE POSITION. · We are looking for Customer Service Representatives to join our team. This role would be suitable for someone who has previously worked in a team environment. However, no experience is required as training will be provided. · Full-time: Monday to ...

  • Calea Ltd.

    Customer Service Representative

    3 days ago

    Calea Ltd. Mississauga, Canada Part time

    Calea is Canada's leader in the provision of products and services that safely and reliably support community-based infusion therapy, advanced wound care, and the need for general medical supplies. We are a community partner and licensed Pharmacy, providing expert solutions and s ...

  • People Corporation

    Employer Services Representative

    4 days ago

    People Corporation Mississauga, Canada

    We are seeking a Employer Services Representative to join our BPA team in Mississauga. · **_Please note that this position is 100% in-office (90 Burnhamthorpe Rd. West, Mississauga). _** · **_Hours: 8:30am - 4:30pm Monday to Friday._** · Reporting directly to the Employer Service ...