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    Personal Care Specialist - Hamilton, Canada - Innomar Strategies

    Innomar Strategies
    Innomar Strategies Hamilton, Canada

    1 week ago

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    Temps Plein
    Description

    Cherchez-vous à faire une différence dans la vie d'un patient? Chez AmerisourceBergen, vous trouverez une culture innovante et collaborative, axée sur le patient et soucieuse de faire la différence. En tant qu'organisation nous sommes unis par notre responsabilité d'œuvrer pour des vies plus saines. Joignez-vous à nous et postulez dès aujourd'hui

    Ce que vous ferez

  • Servir de principale personne-ressource pour les patients
  • Communiquer avec les patients pour recueillir de l'information et les renseigner sur les services offerts par le programme
  • Servir d'expert en remboursement dans le territoire qui lui est confié
  • Renseigner les patients sur les services du programme, y compris, sans s'y limiter, une formation sur l'auto-injection, les options en matière de pharmacie et le soutien au remboursement
  • Assurer la coordination des services aux patients en temps opportun pour offrir un accès rapide et continu au traitement
  • Travailler en collaboration avec les autres membres de l'équipe dans divers rôles pour coordonner le cheminement du patient et assurer l'intégration du patient
  • Gérer tous les aspects de la couverture pour maximiser et maintenir la couverture d'assurance du médicament d'ordonnance
  • Interagir régulièrement avec les compagnies d'assurance, les pharmacies et d'autres professionnels de la santé pour offrir un soutien optimal en matière de remboursement
  • Coordination des ordonnances (initiales et renouvellements)
  • Signaler les effets indésirables
  • Autres tâches connexes qui lui sont confiées

    • À quoi devraient ressembler vos antécédents

    Exigences :

  • Diplôme d'études postsecondaires ou grade d'associé ou une combinaison équivalente d'études et d'expérience
  • Bilinguisme (anglais/français) est un atout (obligatoire pour les postes au Québec)
  • Expérience du service à la clientèle

    • Atouts :

  • Baccalauréat
  • Expérience dans le domaine du remboursement par des tiers publics ou privés, du contexte de centres d'appels ou des ventes, de la gestion des soins, du soutien clinique au sein de l'industrie pharmaceutique ou toute expérience connexe
  • Expérience du service à la clientèle
  • Compréhension de l'information médicale
  • Connaissances des programmes de remboursement publics, privés et fédéral
  • Expérience de l'utilisation du système CRM.
  • Bonnes aptitudes de gestion de projets
  • Connaissance de
  • Aptitudes exceptionnelles dans le service à la clientèle et excellente étiquette téléphonique
  • Axé sur les résultats et les détails
  • Solides compétences analytiques et organisationnelles
  • Excellentes aptitudes de gestion du temps et sentiment d'urgence
  • Capacité à collaborer efficacement avec les adjoints de programme
  • Capacité à travailler de façon autonome à distance
  • Capacité à gérer plusieurs tâches et priorités à la fois
  • Capacité à communiquer efficacement oralement et par écrit en anglais et en français (oral et écrit) pour les postes au Québec et au Nouveau-Brunswick
  • Très bonnes aptitudes en informatique et connaissance de Microsoft Office
  • Capacité à s'adapter aux changements et à tolérer l'ambiguïté

    • Capacité à respecter les normes de rendement et les procédures exigées par le programme

    Ce qu'AmerisourceBergen offre

    Nous offrons une rémunération globale concurrentielle. Notre engagement envers nos associés comprend l'offre de programmes d'avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l'ensemble de nos associés.

    Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que nous offrons. De nombreux avantages sociaux sont payés par l'entreprise, tandis que d'autres sont offerts par les cotisations des associés. Les offres d'avantages sociaux spécifiques peuvent varier selon l'emplacement, le poste ou l'unité d'affaires.

    Calendrier

    Temps Plein

    Affiliated Companies:

    Affiliated Companies: Innomar Strategies
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