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    Head of Road Logistics - Mississauga, Canada - Kuehne Nagel

    Kuehne Nagel
    Kuehne Nagel Mississauga, Canada

    Found in: beBee S2 CA - 2 weeks ago

    Default job background
    OTHER
    Description
    Are you ready for a new and exciting leadership opportunity with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel we're looking for a new Head of Road Logistics to join our Canadian Executive team.

    Your Role

    As a member of the Line Management Executive Team, you are responsible for the leadership and execution of road logistics operations within Canada. This function will encompass ensuring business performance, growth of our market share, and a positive experience for our employees and customers alike. You will report to the National Manager.

    Your Responsibilities

    Market Potential:

    • Lead
      the business strategy, including product and solution strategies for Road
      Logistics for Canada
    • Identify
      and develop market development opportunities and grow market share
      including M&A opportunities
    • Accountable
      for the collaboration of telesales, Field sales, CCR's and the key account
      team in alignment with general management and sales management to manage
      resources to develop, acquire and retain business
    • Drive
      strategic customer reviews and RFQ meetings with Sales
    • Responsible
      for the Road Logistics Kuehne+Nagel brand in Canada

    Business
    Performance:

    • Focus
      on delivering consistent and high
      quality services for the business unit in Canada
    • Deliver operational
      service standards, ensure fast decision making and execution,
      and accountable for financial performance
    • Responsible
      for budgets, RFC and annual target setting process as well as ongoing
      growth of gross profit and NPII for the Country
    • Comply
      with all finance processes, including FSL requirements and budget
    • Monitor
      and pro-actively manage Finance KPIs, including billing, profit-loss
      targets, accounts receivables,
    • Monitors
      and influences productivity
    • Influences,
      determines and implements market pricing strategy
    • Ensures
      consistent data quality

    Kuehne+Nagel Experience:

    • Supports the customer relationship for
      business unit customers in Canada
    • Collaborate
      with general management to ensure positive customer service and customer
      retention and accountable for service delivery levels consistently meeting
      and exceeding expectations across Canada
    • Responsible
      to ensure that metrics and KPI's are met; leads quarterly business reviews
      for top Canadian customers
    • Implements
      processes/programs and initiatives to improve customer processes
    • Leads
      all aspects of the employee experience; as measured by employee net
      promoter score and Great Places to Work surveys
    • Drives
      employee engagement and implements programs/initiatives to (further)
      enhance the employee experience
    • Responsible
      for talent management and succession planning for respective business unit
    • Ensures
      proper training for managers and employees, including critical business
      elements of employee onboarding
    • Responsible
      for clear communication within business unit and strong cross
      collaboration with other business units and functional units

    Canadian Management Team:

    • Participates
      as a member of the Canadian Line Management Team
    • Ensures
      the implementation of all relevant policies/programs/initiatives
    • Works
      with LMM on different National Projects

    Governance:

    • Governance
      and compliance responsibility
    • Ensures
      compliance with all health & safety, quality, security, environmental,
      legal and regulatory requirements, company policies and procedures,
      industry standards, etc.
    • Ensures
      all vendors and suppliers are qualified in accordance with company
      practices and policies
    • Leads
      rates negotiations
    • Builds
      relationships, proactively communicates, resolves issues
    • Monitors
      regularly performance against KPI's and contractual agreements

    Your Skills and Experiences

    • Degree/diploma in International Business, Trade, Logistics or alternative
    • 10+
      years of experience in the Freight Forwarding, Logistics and/or
      Transportation industry specifically with international freight operations
      within Sea, Air, Road Logistics and Customs Brokerage
    • 7+
      years of experience in leadership and people management roles - management
      of diverse and international teams is an asset
    • 7+
      years of experience in a role with focus on business development and
      customer experience excellence
    • You have a strong customer presence and brand as a trusted leader and partner in the industry
    • You are a motivating leader with a proven track record for talent development

    Good Reasons to Join

    There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRID
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