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    Head of Operations - Montréal, QC, Canada - CAE Inc

    CAE Inc
    CAE Inc Montréal, QC, Canada

    1 week ago

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    Description
    Laurent) time type Full time posted on Posted 2 Days Ago job requisition id 99369 Role and Responsibilities

    CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world's top airlines and business aviation companies to optimize their operations.

    Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global team and unparalleled expertise .

    We offer a comprehensive portfolio of products and a digital ecosystem to address three main markets – Commercial Aviation, Business Aviation and Airline Operations.

    Spanning crew, flight, movement, airport, on-board catering, and cost management, CAE's customizable end-to-end solution improves decision-making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience.

    CAE Flight Operations equips aviation professionals with the data needed to make informed decisions and take control of critical tasks.

    CAE's Global IT department is looking for a motivated individual to join us as Director, Clouds Operations to help us deliver world class operation of both mission critical solutions to our airline customers and internal corporate applications .

    Bringing together worldwide operations under one entity that follows the site reliability engineering (SRE) method .

    Managing the operations architecture focused on optimizing the infrastructure and processes to ensure the smooth and efficient functioning of our systems and services.

    C loud optimization , cloud capacity planning and engineering, involving the meticulous management of our cloud resources to maximize efficiency, cost-effectiveness, and scalability while also engineering solutions to meet our evolving capacity needs in the cloud environment.

    Leading the performance and load test engineering efforts that includes designing, executing, and analyzing performance tests to ensure our systems met optimal performance standards, effectively handling high loads and providing a seamless user experience.

    Develop ing and execute strategic plans for operational excellence, aligning them with business objectives and ensuring the reliability and performance of critical systems.

    Collaborat ing with cross-functional teams, including software engineering, platform engineering, and infrastructure, to identify and prioritize areas for improvement in system reliability, scalability, and performance.

    Defin ing and track key performance indicators (KPIs) related to the responsibilities of the organization.

    Stay ing up to date with related emerging technologies and industry trends and drive their adoption to enhance system performance and efficiency.

    Manag ing relationships with technology vendors, negotiating contracts, and evaluating vendor performance to ensure adherence to service level agreements and contractual obligations.

    Collaborat ing with the security and compliance teams to develop and enforce policies, procedures, and best practices, and ensuring compliance with relevant regulations and industry standards.

    Bachelor's or Master's degree in computer science, engineering, or a related field.
    More than 12 years of relevant experience in the field.
    Extensive experience in SRE or related roles, with a focus on managing large-scale systems and infrastructure.
    Maximizing effectiveness of nearshore / offshore resource models
    Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills
    Experience with monitoring and observability tools like Prometheus, Grafana, ELK stack, or similar.
    the opportunity to work on a variety of projects on a multidisciplinary team.
    flexible schedules .
    As a technology company, we digitize the physical world, deploying simulation training and critical operations support solutions.

    Around the globe, we're everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries.

    At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

    As a technology company, we digitalize the physical world, deploying simulation training and critical operations support solutions.

    Around the globe, we're everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries.

    CAE represents 75 years of industry firsts—the highest-fidelity flight and mission simulators, surgical manikins, and personalized training programs powered by artificial intelligence.

    We're investing our time and resources into building the next generation of cutting-edge, digitally immersive training and critical operations solutions while keeping positive environmental, social and governance (ESG) impact at the core of our mission.

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