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Fergus

    front desk agent - Fergus, Canada - BEST WESTERN PLUS

    BEST WESTERN PLUS
    BEST WESTERN PLUS Fergus, Canada

    10 hours ago

    Default job background
    Description
    • Education:
    • Expérience:
    • Education

    • Secondary (high) school graduation certificate
    • Work setting

    • Staff accommodation provided
    • Urban area
    • Hotel, motel, resort
    • Tasks

    • Register arriving guests and assign rooms
    • Process group arrivals and departures
    • Take, cancel and change room reservations
    • Provide information on hotel facilities and services
    • Provide general information about points of interest in the area
    • Investigate and resolve complaints and claims
    • Process guests' departures, calculate charges and receive payments
    • Balance cash and complete balance sheets, cash reports and related forms
    • Maintain an inventory of vacancies, reservations and room assignments
    • Follow emergency and safety procedures
    • Clerical duties (i.e. faxing, filing, photocopying)
    • Answer telephone and relay telephone calls and messages
    • Assist clients/guests with special needs
    • Contact customers to deliver requested wakeup calls
    • Provide customer service
    • Transportation/travel information

    • Public transportation is available
    • Personal suitability

    • Dependability
    • Efficient interpersonal skills
    • Flexibility
    • Judgement
    • Organized
    • Reliability
    • Team player
    • Experience

    • 7 months to less than 1 year
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 40 hours per week

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