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    Client Care Specialist - Toronto, Canada - Abell Pest Control

    Abell Pest Control
    Abell Pest Control Toronto, Canada

    6 days ago

    Default job background
    Full time
    Description

    Summary:

    A unique administrative customer service role with an incentive

    Reporting to the Office Manager you are the first point of customer contact at the Abell Pest Control Home Office, handling inbound calls with the objective of securing the sale and scheduling the service.

    This role combines administrative, customer service, employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients.

    We offer a competitive commission unlike any other administrative role for scheduling services and providing solutions. It's fun, challenging & rewarding

    MAJOR RESPONSIBLITIES:

    Assumes responsibility to answer all incoming telephone calls with the object of securing the residential sale and scheduling of service.

    Ensures Route Managers data entry work is completed; Enters daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms and service requisitions

    Solves residential account issues

    Manages customer files; Ensures filing is current

    Schedules Route Managers one-time work and home services; Ensures follow up calls are complete to guarantee customer satisfaction

    Ensures month end is completed

    Checks missing tag reports

    Assumes responsibility for functions of chain accounts (reporting, scoring, and knowledge of procedures)

    Offers support to Branch staff as directed by his/her Manager

    SKILLS AND EXPERIENCE:

    One or more years of customer service related experience

    Written and verbal communication, interpersonal and support skills

    Able to use all related hardware and software

    Inside sales experience an asset

    Strong organizational skills

    Team player

    Strong attention to detail and high level of accuracy

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