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    Account Support RepresentativeAccount Support Representative - Toronto, ON, Canada - Questrade Financial Group

    Questrade Financial Group
    Questrade Financial Group Toronto, ON, Canada

    2 weeks ago

    Default job background
    Description
    Bilingual New Accounts Specialist (English/Mandarin) (Hybrid)

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.

    At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

    As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits.

    Opportunities to participate and contribute to community causes
    We're looking for our next Bilingual New Accounts Specialist (English/Mandarin). The Bilingual New Accounts Specialist role remains one of the most important customer facing positions across the organization.

    As a primary point of contact during the initial customer journey, the objective of a Bilingual New Accounts Specialist is to create and foster a positive relationship with Questrade customers.

    What's it like working as a Bilingual New Accounts Speciali st (English/Mandarin) at Questrade?
    Helping Canadians become much more financially successful and secure
    Interacting and building relationships with customers through various communication channels, including phone, live chat & SMS, email and occasionally face-to-face / virtual meetings
    Continuously providing a high level customer experience by demonstrating our We Care values during each customer interaction
    Educating customers on Questrade's trading platforms, and our products and services
    Receiving weekly/monthly coaching, mentoring, and training from sales team members

    Agile:
    ability to manage multiple client communication channels, including inbound and outbound responsibilities
    So are YOU our next Bilingual New Accounts Specia li st (English/Mandarin)? - 2 years' work experience in a sales environment with a strong focus on putting the customer first
    Fully Bilingual in English and Mandarin, both verbal and written
    Contact center experience, ideally in financial services
    Flexibility to work rotating 8-hour shifts, including evenings

    Intro & pre-screen with the Talent Acquisition team

    First Interview:
    On-site with the Sales Leadership team

    Second/Final Interview:
    On-site with the Senior Sales Leadership team

    Work Model:
    Hybrid, with an in-office rotation from Monday to Friday


    Training:
    On-site

    At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment.

    You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in.

    Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

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