Jobs
>
Toronto

    Customer Support Representative - Toronto, Canada - CMiC

    CMiC
    CMiC Toronto, Canada

    Found in: beBee S2 CA - 2 weeks ago

    Default job background
    Full time
    Description

    Job Overview:


    As a CMiC Customer Support Representative (Account Manager) within our Support department, you will be the first point of contact to serve assigned clients' technical support needs.

    You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.) to ensure the timely and successful delivery of solutions according to customers' needs.

    Since no two problems are the same, we are looking for someone that can tailor a unique solution to suit client requirements while ensuring a quality client experience that is delivered promptly and transparently.


    Key Responsibilities:
    Manage day-to-day critical issues and share progress on issue resolution with both clients and internal support members.
    Coordinate and participate on regular scheduled conference calls with clients


    This includes:
    Providing updates on outstanding issues.
    Identify and prioritize key issues.
    Discuss and coordinate upgrade and patch paths as well as any new product inquiries.
    Coordinate support team efforts when ranking client priorities.
    Regularly review client comments on ticket/issue notes.
    Participate in weekly meetings with Product Leads to review client issues and priorities.
    Maintain business partner and contact information. Assist in the creation and maintenance of internal customer service portal access for users.
    Observe issues on the ticketing system while escalating and coordinating outstanding key support issues promptly.
    Build and maintain strong and long-lasting business relationships.
    Requirements
    College/University Degree - preferably in Business, Commerce, Computer Science or Science.
    Knowledge of case ticketing system.
    Ability to troubleshoot and resolve conflicts.
    Solid ability to facilitate written and verbal communication between team members, Product Groups and clients.
    Exceptional analytical and problem solving skills.
    Ability to grasp new concepts and learn quickly.
    Extremely detail oriented with the ability to manage and prioritize work flow.
    Good organizational and time management skills.
    Proactive with the ability to meet tight deadlines and operate in a high-paced environment.
    Team-player, strong work ethic and a positive attitude.
    Previous industry experience with Construction, Tech Support or Customer Service exposure is an asset.
    Professional Services and/or Information Technology is preferred.


    NOTE:

    Please note that this is not a position within Sales capacity and that core responsibilities include client support initiatives.

    Benefits
    Competitive benefits Package (including Health & Dental benefits)
    Paid vacation and personal days
    Townhall meetings where all employees are encouraged to participate in open discussions
    Located on York University's campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
    Outdoor lunch space, including picnic tables
    An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ's, and more)
    Health and Wellness focus including virtual yoga classes and wellness webinars
    RRSP Matching Program after 2 years of employment
    Experience in a rapidly growing, socially responsible corporation
    CMiC is an Equal Opportunity Employer.

    In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process.

    If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

  • beBee Professionals

    Virtual Technical Support Representative

    Found in: beBee Professionals CA - 5 days ago

    beBee Professionals Toronto, Canada Support - Virtual Assistant Services Freelance

    BeBee Professionals is looking for a Virtual Technical Support Representative to join our team in Toronto. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions to customer inquir ...

  • Roche

    Technical Support and Service Representative

    Found in: Talent CA C2 - 3 days ago

    Roche Ontario, Canada Full time

    The Position · Technical Support and Service Representative · NOTE: Position must be based in Toronto. This position will primarily be supporting Core Lab equipment (chemistry and immunochemistry). Relocation benefits will not be provided for this position. · The Technical Sup ...

  • Abstract Management Group

    Training Support Representative

    Found in: Jooble CA O C2 - 1 day ago

    Abstract Management Group Toronto, ON, Canada

    Abstract Management Group delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into ou ...

  • Roche

    Field Support Representative

    Found in: Talent CA C2 - 3 days ago

    Roche Ontario, Canada Full time

    The Position · This position is based in Toronto, Canada. Relocation benefits are not available for this position. · Installs, maintains and repairs our customers' instrumentation on site. Manages individual car stock of spare parts and acquires spare parts as required to insta ...

  • Bank of Montreal

    TECHNICAL SUPPORT REPRESENTATIVE

    Found in: Jooble CA O C2 - 1 day ago

    Bank of Montreal Toronto, ON, Canada Full time

    Repo Trading Support Analyst page is loaded Repo Trading Support Analyst · Apply locations Toronto, ON, CAN time type Full time posted on Posted 3 Days Ago job requisition id R Application Deadline: · Technology · Provide day-to-day support for BMO global repo trading desks · ...

  • Jobcart, Inc.

    TECHNICAL SUPPORT REPRESENTATIVE

    Found in: Jooble CA O C2 - 1 day ago

    Jobcart, Inc. Ontario, Canada Full time

    Join our team as a Tier 2 Helpdesk Support Advisor Join a team that partners with a leading Canadian multinational e-commerce giant. As a Helpdesk Support Advisor, you'll not only provide exceptional technical support but also contribute to the success of a thriving e-commerce en ...

  • Business Cloud Inc.

    TECHNICAL SUPPORT REPRESENTATIVE

    Found in: Jooble CA O C2 - 1 day ago

    Business Cloud Inc. Toronto, ON, Canada Full time

    Title : Senior Technical Support Specialist · Department : Client Support Services · Type : Full-time, salaried, paid vacation, training included · Reporting to : Director, Client Support Services · Business Cloud is a managed technology service provider (MSP) supporting smal ...

  • Ontario Medical Association

    Customer Support Representative

    Found in: Jooble CA O C2 - 1 day ago

    Ontario Medical Association Toronto, ON, Canada

    Are you looking to join one of ? · The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario's health-care system by courageousl ...

  • Questrade, Inc.

    Account Support RepresentativeAccount Support Representative

    Found in: Jooble CA O C2 - 1 day ago

    Questrade, Inc. Toronto, ON, Canada

    Bilingual New Accounts Specialist (English/Mandarin) (Hybrid) · Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. · At QFG, you will be constantly moving forward, bringing the future of fintech ...

  • Chase Recruitment Limited

    Account Support RepresentativeAccount Support Representative

    Found in: Jooble CA O C2 - 1 day ago

    Chase Recruitment Limited Ontario, Canada Full time

    Position: Account Specialist - Humberside · Contract · Full-Time · Account Specialist - Respiratory - Humberside · Our client is a privately-owned Company which allows them the freedom to decide which research they invest in. They have a strong code of ethics and conduct and ...

  • Foresters Financial Services, Inc.

    Bilingual Client Support Representative

    Found in: Jooble CA O C2 - 1 day ago

    Foresters Financial Services, Inc. Toronto, ON, Canada

    Bilingual Client Support Representative page is loaded · Bilingual Client Support Representative · Apply locations Toronto - CPP Toronto, Ontario time type Full time posted on Posted 2 Days Ago job requisition id R-1668 Career Opportunity Role Title · Bilingual Client Support ...

  • Purolator Inc

    Support Representative Shipment Resolution

    Found in: Talent CA C2 - 4 days ago

    Purolator Inc Toronto, Canada

    It's not a package. It's a promise. · As Canada's leading integrated freight, package, and logistics provider, we've been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements w ...

  • Agat Laboratories

    Customer Support Services Representative

    Found in: Jooble CA O C2 - 1 day ago

    Agat Laboratories Toronto, ON, Canada

    AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty servic ...

  • Outforce - The Global Team Connector

    Online Customer Support Representative

    Found in: Jooble CA O C2 - 1 day ago

    Outforce - The Global Team Connector Toronto, ON, Canada

    ai is looking for a rockstar technical recruiter who has experience managing client accounts · At Outforce, we solve a global problem for those who are looking to outsource engineering work and those seeking clients for their outsource agency. As a result companies often get a b ...

  • TalentBurst, Inc.

    Sales Support Representative II

    Found in: Talent CA C2 - 4 days ago

    TalentBurst, Inc. Toronto, Canada Contract

    Title: Service Delivery Manager · Location: Toronto, ON · Duration: 12 Months · The Service Delivery Manager (SDM) is responsible for the migration of Accountant clients onto QBO. They will be required to troubleshoot complex issues impacting the migration and customer experience ...

  • Ontario Medical Association

    Customer Support Representative- Insurance

    Found in: Talent CA C2 - 3 days ago

    Ontario Medical Association Toronto, Canada Full time

    Are you looking to join one of ? · The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario's health-care system by courageousl ...

  • Foresters Financial

    Bilingual Client Support Representative

    Found in: Talent CA C2 - 6 days ago

    Foresters Financial Toronto, Canada Full time

    Job Description · Duties will include: · Update epolicy portal and system · Send emails and mail Lapse Notices as part of the Lapse Automation Process · Assign cancellations to Customer Service Representatives · Send email confirmations to Brokers and/or MGA's · Assist with filin ...

  • Ontario Medical Association

    Customer Support Representative- Insurance

    Found in: beBee S2 CA - 4 days ago

    Ontario Medical Association Toronto, Canada Full time

    Are you looking to join one of Greater Toronto's Top 2024 Employers? · The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario ...

  • iVedha Inc.

    systems software support sales representative

    Found in: Talent CA 2 C2 - 1 day ago

    iVedha Inc. Toronto, Canada

    Work Term: Permanent · Work Language: English · Hours: 40 hours per week · Education: Bachelor's degree · Experience: 5 years or more · Work setting · Urban area · Information technology · Tasks · Promote sales to existing clients · Identify and solicit potential clients · Assess ...

  • iVedha Inc.

    systems software support sales representative

    Found in: Talent CA 2 C2 - 1 day ago

    iVedha Inc. Toronto, Canada

    Durée de l'emploi: Permanent · Langue de travail: Anglais · Heures de travail: 40 hours per week · Education: · Expérience: · Education · Bachelor's degree · Work setting · Urban area · Information technology · Tasks · Promote sales to existing clients · Identify and solicit po ...