Jobs
>
Vancouver

    Customer Success Manager - Vancouver, Canada - Fatigue Science

    Fatigue Science
    Fatigue Science Vancouver, Canada

    1 week ago

    Default job background
    Full time
    Description
    Salary:

    Fatigue Science has developed the world's leading predictive fatigue management information system, enhancing productivity and safety in mining, transportation, and heavy industry in general. Headquartered in Vancouver, Canada, we build SaaS software that leverages scientifically validated biomathematical models and machine learning/AI to quantify and predict the cumulative effects of sleep disruption on human reaction time and cognitive effectiveness for the shift ahead i.e. fatigue as measured by our ReadiScore. Our solutions enable organizations to optimize impairment assessments and operational effectiveness, mitigate fatigue risk, and help workers stay safe. With proven impact, return on investment, and significant and growing traction in mining, trucking and heavy industry in general, Fatigue Science serves cutting-edge organizations who understand the importance of sleep and fatigue impairment risk as well as the value of data-driven, proactive decision-making using AI/Machine Learning.

    Reporting directly to our Director, Implementation Customer Success and Professional Services, this role is ideally suited for a customer focused individual experienced in building relationships with global customers and driving adoption of technology in industrial operations. The ideal candidate will possess strong Customer Success Management (CSM) skills with expertise in onboarding/implementation, project management, change management, and workflow/process management.

    Responsibilities:

    • Lead the onboarding and implementation process for new clients, ensuring a seamless transition to our SaaS platform
    • Implement change management strategies to support clients in adapting to new processes and workflows
    • Develop, nurture, and maintain strong positive relationships with assigned customers to drive business outcomes and encourage advocacy
    • Develop and implement strategies for customers to realize value through regular touchpoints, ensuring retention and growth through upsells or cross-sells
    • Collaborate with cross-functional teams to address client needs and ensure customer satisfaction
    • Monitor and analyze customer usage data to identify opportunities for improvement and optimization
    • Deliver training programs to enhance client proficiency and utilization of our software
    • Maintain a high level of product knowledge to address client inquiries and provide solutions effectively
    • Foster team collaboration and help increase team expertise

    Required Skills:

    • 2-5 years of experience in Customer Success/Professional Services or related customer-facing roles such as Account Management and/or Onboarding
    • Experience in delivering enterprise SaaS solutions, for example, ERP/CRM/SCM solutions
    • Experience managing at least one full lifecycle implementation of SaaS-based information systems
    • Strong background in onboarding/implementation, project management, change management, and workflow/process management
    • Excellent organization, communication, presentation, training, customer relationship and analytical skills
    • Highly motivated, self-starter with the ability to work within an operating framework
    • Passion for delivering exceptional customer service and driving customer satisfaction and success
    • Demonstrated ability to be highly effective in a virtual team organization
    • Good time management, well-organized, consistently meets commitments and creates high-level deliverables
    • Requires the ability to change the thinking of, or gain acceptance from others in sensitive situations without damage to the relationship
    • Ability to travel
    • Business fluent in Spanish and English language skills

    Additional Preferred Skills & Considerations:

    • Experience working with a multicultural and/or multilingual team across several time zones
    • Experience "turning around" projects that initially had significant delivery or technical issues
    • Demonstrated pre-sales ability
    • Experience working or participating in Organizational Change Management processes or projects
    • Experience with mining and/or transportation industries

    Perks

    • Competitive salary and incentives
    • 3 weeks paid vacation
    • Health spend & lifestyle account
    • Company parties, traditions & team building events
    • Extended benefits package
    • Permanent, full-time position

    Fatigue Science is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and an inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

    Salary Range: CAD $75,000 - $90,000

    Thank you for your interest in Fatigue Science


    remote work
  • LifeWorks

    Customer Success Manager Sénior H/F

    1 week ago

    LifeWorks British Columbia, Canada

    Senior Customer Success Manager - TELUS Health page is loaded Senior Customer Success Manager - TELUS Health · Postuler locations Calgary, Alberta, Canada Vancouver, British Columbia, Canada time type Temps plein posted on Publié il y a 9 jour(s) job requisition id R-15298 À TEL ...

  • Ntirety

    Customer Success Manager

    2 days ago

    Ntirety Vancouver, Canada

    **COMPANY OVERVIEW**: · When it comes to a cybersecurity crisis, the question is not if, but when it will happen - that's why Ntirety's mission to provide proactive compliant security is crucial in today's business landscape. No matter what role or department you work in, being a ...

  • Seequent

    Customer Success Manager

    1 week ago

    Seequent Vancouver, Canada

    **The Company** · Seequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all. · We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to u ...

  • Henry Schein One

    Manager, Customer Success

    4 days ago

    Henry Schein One Vancouver, Canada

    **About the Opportunity**: · **Henry Schein One** (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so i ...

  • Quadient

    Customer Success Manager

    1 week ago

    Quadient Vancouver, Canada

    Quadient Accounts Payable by Beanworks is on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. We want you to join the growi ...

  • Bucketlist Rewards

    Customer Success Manager

    1 day ago

    Bucketlist Rewards Vancouver, Canada

    At Bucketlist Rewards, we are passionate about delivering innovative solutions to our wonderful clients. Our cutting-edge products have revolutionized Rewards and Recognitions, and we're committed to ensuring our customers achieve maximum value and success. As a Customer Success ...

  • Shiftboard

    Customer Success Manager

    2 days ago

    Shiftboard Vancouver, Canada

    We are looking for the next member of our outstanding customer success team Customer Success Managers are responsible for client retention, satisfaction, and interaction with multiple internal functions. You will interact with customers on a regular basis, providing them with sup ...

  • Ntirety

    Customer Success Manager

    1 week ago

    Ntirety Vancouver, Canada

    **COMPANY OVERVIEW**: · When it comes to a cybersecurity crisis, the question is not if, but when it will happen - that's why Ntirety's mission to provide proactive compliant security is crucial in today's business landscape. No matter what role or department you work in, being a ...

  • Optix

    Customer Success Manager

    4 days ago

    Optix Vancouver, Canada

    The workplace is being disrupted and we're leading the change toward a flexible and hybrid future. Are you interested in being a part of this evolution and passionate about shaping the future of work? · Optix is a technology platform that enables clients to manage, measure, and o ...

  • Kobalt Security Inc.

    Customer Success Manager

    2 days ago

    Kobalt Security Inc. Vancouver, Canada

    Customer Success Manager · At , our mission is to solve cyber security for SMBs at scale. We believe small businesses are the engine behind innovation and growth. Understanding the challenges that our customers have enables us to design and refine scalable cyber security services ...

  • Maximizer CRM

    Customer Success Manager

    1 week ago

    Maximizer CRM Vancouver, Canada

    **About the Role**: · At Maximizer, we strongly believe that the success of a company depends entirely on its people. We seek self-motivated team players who appreciate a performance-driven work environment rooted in creativity, professional development, integrity, and open commu ...

  • Ntirety

    Customer Success Manager

    1 week ago

    Ntirety Vancouver, Canada

    **COMPANY OVERVIEW**: · When it comes to a cybersecurity crisis, the question is not if, but when it will happen - that's why Ntirety's mission to provide proactive compliant security is crucial in today's business landscape. No matter what role or department you work in, being a ...

  • Ntirety

    Customer Success Manager

    1 week ago

    Ntirety Vancouver, Canada

    The Customer Success Manager will take a leadership role in maintaining relationships with clients by leading the post-sale account management team. The role is responsible for the management of programs designed to accelerate revenue, improve overall productivity, and sales effe ...

  • Benevity

    Program Success Manager

    2 days ago

    Benevity Vancouver, Canada

    **Meet Benevity** · Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the F ...

  • Quadient

    Customer Success Manager

    1 week ago

    Quadient Vancouver, Canada

    **Customer Success Manager** · Quadient Accounts Payable by Beanworks is on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software ...

  • Ntirety

    Customer Success Manager

    1 week ago

    Ntirety Vancouver, Canada

    **COMPANY OVERVIEW**: · When it comes to a cybersecurity crisis, the question is not if, but when it will happen - that's why Ntirety's mission to provide proactive compliant security is crucial in today's business landscape. No matter what role or department you work in, being a ...

  • Pantheon Systems, Inc

    Customer Success Manager

    2 days ago

    Pantheon Systems, Inc Vancouver, Canada

    **We are excited to announce our expansion to Vancouver, Canada. This is a rare opportunity for talented professionals to get in on the ground floor and play an instrumental role in shaping the future of our company. If you are driven by excellence, inspired by new challenges, an ...

  • Grant Thornton LLP

    Manager, Tax succession

    1 week ago

    Grant Thornton LLP Vancouver, Canada

    **Who we are** · You know those big cities that still feel like small towns? Where everyone's friendly and helps each other out? That's like Grant Thornton. Except here we're all professionals and there isn't a mayor or a general store. What we're trying to say is that we're a la ...

  • West X Business Solutions

    Customer Success Manager

    6 days ago

    West X Business Solutions Vancouver, Canada

    **Company Overview**: · We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large ...

  • Rival Technologies

    Customer Success Manager

    3 days ago

    Rival Technologies Vancouver, Canada

    **Rival Technologies** · We are looking for a dynamic** Customer Success Manager** to join our growing team. This role will report to the Director of Customer Success, and will work closely with other team members on the execution of their account's projects. · At Rival, one of t ...