- Act as the customer's primary Point of Contact for Services and Support.
- Address any customer satisfaction issues across the customer's organization and follow up with speed and efficiency.
- Manage all customer situations including conflict resolution and high-profile escalations.
- Lead technical support ticket review ensuring appropriate responses from delivery teams.
- Perform regular risk assessments.
Facilitate Professional Service Engagements - Ensure the correct setup of services and provide training on processes, tools and procedures to ensure customer experience.
- Create and support account plans including aligned operational procedures for critical incidents.
- Deliver service reviews and track agreed corrective actions.
- Foster positive relationships with our customers as their trusted partner, firm acting voice of the client and Project X.
- Present and promote the value of Project X services to the client.
- Assist customers with using our services throughout projects
- Track service delivery to ensure Project X meets or exceeds optional KPI's to maximize customer satisfaction and ensure service renewals.
- Attend regular meetings with assigned customers to assure their level of understanding in services purchased and being delivered.
- Ensure that contract terms and conditions are met; respond to questions and queries in relation to services.
- Manage invoices and bills for assigned customers.
- Identify upselling and cross-selling opportunities; work with sales to generate new business.
- Build teams to facilitate communications with the delivery, customer, sales and any other internal or external contacts.
- Bachelor's degree or College Diploma degree in Technology or Business or a related field
- Experience in Consulting or IT industry ideally in Data and Analytics
- Over 5 years' experience as an Account/Client Success Manager, Business Development or a similar role
- Ability to collaborate with internal and external teams and build solid relationships
- Strong Communication skills with various levels of stakeholders
- Ability to innovate and provide creative, solution-based approaches to solving problems
- Level-headed decision-making and the ability to think on your feet
- Specialized training in sales and/or customer service
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Manager, Advancement and Alumni Engagement
6 days ago
Canadian College of Naturopathic Medicine North York, Canada**Position Title**: Manager, Advancement and Alumni Engagement · **Available: ASAP** · Do you want to work for an organization where people care about each other? We are seeking an energetic, passionate **Manager, Advancement and Alumni Engagement **to foster a culture of philant ...
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Engagement Manager
3 days ago
Project X Toronto, Canada**About Project X** · The heart of what we do is drive for unique and innovative solutions that solve our customer's problems. We are trusted advisors who create data and analytics solutions for complex client problems. We do this through collaboration, creativity, and an innate ...
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Engagement Manager
1 week ago
Capgemini Toronto, CanadaWho you will be working with · At Capgemini, we help our clients to embrace innovation and transformation to get the future they want. By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate ...
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Manager, Engagement
6 days ago
Manulife Toronto, Canada**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and ...
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Engagement Manager
4 days ago
University of Toronto Toronto, Canada**Date Posted**:01/20/2023 · **Req ID**: 29069 · **Faculty/Division**: School of Management · **Department**: Joseph L. Rotman School of Management · **Campus**: St. George (Downtown Toronto) · **Position Number**: · **Description**: · **About us**: · The Rotman School of Manage ...
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Engagement Manager
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Trindent Consulting Toronto, Canada**The Team** · Trindent Consulting is a global management consulting firm that solves complex business problems and achieves operational efficiency for the Energy, Healthcare, and Financial Services industries. The firm's unique approach yields between % ROI within the first year ...
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Engagement Manager
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Clarivate Toronto, CanadaWe are looking for an Engagement Manager to join our mission critical Real World Data & Analytics team. Do you have experience working with real-world data in healthcare, specifically patient analytics or claims data? Are you looking for an opportunity to utilize your knowledge a ...
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Engagement Manager
5 days ago
Funday Toronto, Canada**Oh, hello there, wearer of many hats.** · Funday is a full-service agency. We're a talented and entrepreneurial group of people who believe it pays to have fun. Great work takes a balance of creativity and performance. Imagination and insight. Fun and brains. We believe in maki ...
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Engagement Manager
13 hours ago
Hatch Mississauga, Canada**Requisition ID**:88982 · **Job Category**:Consulting · **Location**:Mississauga, ON, Canada · Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, a ...
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Deal Engagement Manager
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Lenovo Markham, Canada**General Information**: · - Req #- WD Country/Region: · - Canada- State: · - Ontario- City: · - Markham- Date: · - Monday, March 11, 2024- Working time: · - Full-time**Additional Locations**: · - Canada - Ontario - Markham · - Canada - Ontario - Markham · **Why Work at Lenovo**: ...
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Manager, Client Engagement
6 days ago
City of Markham Markham, CanadaThe City of Markham is proud to be recognized for the 3rd consecutive year as one of Canada's Best Employers, and ranked in the top three for Government Services by Forbes and Statista Inc The City of Markham is a dynamic and change-oriented leader that stands out from other Cana ...
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CDP North America Toronto, Canada**Recognized as one of the top 50 nonprofit organizations to work for in the USA** · **====================** · - ** Closing Date: June 19, 2023**: · - **Expected Start Date: August 1, 2023**: · - **Location: Remote** · - **Salary Range**: $93,000 - $98,000 CAD**: · - **Process: ...
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Resident Engagement Manager
6 days ago
Sienna Senior Living Woodbridge, CanadaIf you're passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us · The Resident Engagement Manager is a critical role within our communities as it impacts the lives of residents and ignites the wa ...
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Tech Engagement Manager
5 days ago
Lone Wolf Technologies Toronto, Canada**We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years—but we've been here to support real estate from day one.** · **With the di ...
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Community Engagement Manager
3 days ago
College-Montrose Children's Place Toronto, Canada**POSTING: College-Montrose Children's Place (CMCP)** · **Position Title**: Community Engagement Manager · **Position**: Full time - contract · **Hours** 35 hours per week, including some evening and weekends · **The Organization**: · College-Montrose Children's Place has support ...
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Customer Engagement Manager
4 days ago
Axonify Toronto, CanadaAxonify is an intelligent workforce enablement solution that supports 3.5M frontline workers. We believe all frontline employees should be empowered with the tools, knowledge and support to be inspired to do great work every day. · We offer a bite-sized learning experience, gamif ...
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Manager, Employer Engagement
1 week ago
WoodGreen Community Services Toronto, Canada**Employment Type**: · Contract ending March 31st, 2024 (Non)-Bargaining Unit · **Work Hours**: · 35 hours/week · **Work Setting: · **Hybrid · **Application Deadline**: · Open until filled · **Program Overview - Workforce Development, Community Programs · The Community Programs U ...
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Manager, Customer Engagement
3 days ago
PC Financial Toronto, Canada**All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** · **Location**: · 500 Lakeshore Blvd. West, Toronto, Ontario, M5V 2V9 · **When you hire great people, great things can happen.** · PC Financial offers unprecedented value to Canadia ...
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Employee Engagement Manager
1 week ago
HSBC Toronto, CanadaOpening up a world of opportunity. · We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses. · We're here to use our unique expertise, capabi ...
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Communications Engagement Manager
13 hours ago
GWL Realty Advisors Toronto, Canada**About GWL Realty Advisors**: · GWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, tr ...
Engagement Manager - North York, Canada - Project X
Description
About Project XThe heart of what we do is drive for unique and innovative solutions that solve our customer's problems. We are trusted advisors who create data and analytics solutions for complex client problems. We do this through collaboration, creativity, and an innate need to solve tough data problems. Data runs deep in our veins and is what makes up who we are, individually and as a team, and allows us to do the work we're passionate about.
We think differently.
Role Summary
As a trusted advisor, the Engagement Manager ensures the success of the customer, making the most of their environment by tailoring delivery plans and driving business value. They are responsible for delivering quality services throughout projects, executing within agreed budget and to customer satisfaction, and building great relationships.
The Engagement Manager is involved in creating SOW documents, managing the delivery of projects from inception to completion and follow-up of engagements. They are responsible for developing long-term strategic customer relationships and growing of the services.
Major Areas of Responsibility
1. Customer Satisfaction
Engagement Manager professionals in Richmond Hill
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Sida Zhu
Risk Manager
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Surbhi Malhotra
HR Business partner / Generalist