Jobs
>
Ottawa

    Remote Bilingual Customer Care Specialist- President's Choice Financial Client - Ottawa, Canada - Millennium 1 Solutions

    Millennium 1 Solutions
    Millennium 1 Solutions Ottawa, Canada

    5 days ago

    Default job background
    Full time
    Description

    Description

    With people at the heart of our success, NTT Data is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT Data, what you do matters. A Career at NTT Data Means:
  • Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
  • Being part of a global organization where you can BELONG - in an inclusive and diverse working environment where you are free to be your best self. We're committed to building a people-focused environment where you can shine, no matter who you are.
  • Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
  • Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
    • What else does NTT Data Offer? We're glad you asked
  • All equipment required for you to be successful in your role
  • Virtual paid training
  • Comprehensive benefits package (medical, vision, and dental)
  • Employee Assistance Program
  • RRSP program options
  • Short- and Long-Term Disability options
  • Rewards and Recognition programs
  • Internal career advancement opportunities
    • Position Overview: As a Customer Care Specialist with NTT Data, you will be responsible for delighting customers by handling inbound calls from existing and potential customers for our client, President's Choice Financial. You will be directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in solving customer issues and/or answering inquiries as quickly and easily as possible, while remaining committed to delivering exceptional customer service in a professional manner. Come join NTT Data to become a Brand Ambassador and delight customers as the first point of contact for our client, President's Choice Financial. Position: Remote Customer Care Specialist- President's Choice Financial Client Position Status: Full Time, Permanent, Remote Hours of Work: Monday-Sunday 7:00am-11:00pm Rate of Pay: $19.00/Bilingual (French/English) Responsibilities:
  • Play a key role in advising and supporting existing and potential customers whilst creating positive experiences and engagements.
  • Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.
  • Increase customer confidence by responding to customer inquiries in a pleasant, courteous, professional, and well-informed manner.
  • In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.
  • Act as a single point of contact and analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.
  • Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.
  • Remain current on program information and business initiatives, as well as corporate products and processes.
  • Strive to achieve and improve service level agreements and productivity targets.
  • Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.
  • Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures.
  • Accurately complete appropriate documentation for each transaction.
  • End each call by completing all required activity in order to fulfill customer requests.
  • Participate fully as a team member, help build a positive and diverse work environment, willingly assist and mentor others in the completion of work activities, and address communication issues efficiently.

    • Requirements:

  • Fluent in English; Bilingual (French) required.
  • Excellent communication skills, both verbal and written
  • Tactful communicator able to exchange ideas and customer information in a concise and logical way.
  • Superior customer service skills
  • Professional and pleasant telephone etiquette
  • Demonstrated analytical and problem-solving skills.
  • Demonstrated ability to work within time constraints.
  • Proficiency in software tools including MS Office, and internet application.
  • Working knowledge of PCs and strong keyboarding/ data capturing skills (min 25 wpm)
  • Positive attitude and demonstrated ability to perform in a team-based environment.
  • Must have flexibility and willingness to work rotational shifts, including evenings and weekends.
  • Experience working in a call center environment specifically in a customer service role.
  • Previous Financial Services experience would be considered an asset.
  • Power outlets for both a PC and Monitor
  • High Speed internet (10MB or greater)
  • A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction. This is important since you must be connected via Ethernet port and not by Wi-Fi.
    • Diversity. Equity. Inclusion. Unleashing the power of being unique. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category. At NTT Data what you do matters. Because here YOU can. BIND
  • ADGA Group Consultants Inc

    Financial Analyst

    18 hours ago

    ADGA Group Consultants Inc Ottawa, Canada

    Company Description · **Description de l'entreprise** · ADGA fournit une vision stratégique, une technologie de classe mondiale et un service d'excellence dans le domaine de la défense, de la sécurité et de l'informatique d'entreprise à des clients du gouvernement fédéral, d'autr ...

  • MD Financial Management

    Regional Accounts Financial Consultant 1

    3 days ago

    MD Financial Management Ottawa, Canada

    Requisition ID: 195832 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · MD Management Limited, a division of Scotia Wealth Management, has an exciting opportunity for a talented, enthusiastic, and client-focused Financial ...

  • MD Financial Management

    Financial Advisor

    4 days ago

    MD Financial Management Ottawa, Canada

    Requisition ID: 187418 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · MD Management Limited, a division of Scotia Wealth Management, has an exciting opportunity for a talented, enthusiastic, and client-focused Financial ...

  • MD Financial Management

    Trade Representative

    1 week ago

    MD Financial Management Ottawa, Canada

    Requisition ID: 194188 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · We are committed to investing in our employees and helping you continue your career at Scotiabank. · MD Financial Management, a division of Scotia Wea ...

  • MD Financial Management

    Bilingual Trade Representative Remote

    2 days ago

    MD Financial Management Ottawa, Canada

    Requisition ID: 182749 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · MD Financial Management, a division of Scotia Wealth Management, has an exciting opportunity for a talented, enthusiastic, and client-focused Trade Re ...

  • GreenBooks

    Bookkeeper

    1 week ago

    GreenBooks Ottawa, Canada

    _**English Version**:_ · Part-Time leading to Full-Time Bookkeeper - Nonprofit · **Description**: · GreenBooks is a full-service bookkeeping social enterprise focused on supporting environmental small-shop nonprofits to build their financial capacity. We value our clients and our ...

  • CAS Financement

    F&i Specialist

    3 days ago

    CAS Financement Ottawa, Canada

    _*French version follows_ · **CAS Financing** leverages its **expertise in credit programs **to assist clients, ranging from securing **automotive financing** to **purchasing a vehicle** that aligns with their financial situation and needs. Throughout this process, CAS Financing ...

  • CAS Financement

    Automative Sales and Finance Specialist

    3 days ago

    CAS Financement Ottawa, Canada

    _*French version follows_ · **CAS Financing** leverages its **expertise in credit programs **to assist clients, ranging from securing **automotive financing** to **purchasing a vehicle** that aligns with their financial situation and needs. Throughout this process, CAS Financing ...

  • BGIS

    Analyste de L'exécution Des Projets

    1 day ago

    BGIS Ottawa, Canada

    **À propos de BGIS** · **RÉSUMÉ** · L'analyste de l'exécution des projets s'occupe de l'étalonnage et de l'évaluation des processus clés. Il établit également les objectifs pour le personnel sur le terrain afin d'atteindre les buts de prestation de services. L'analyste prépare et ...

  • Intact

    Risk Analyst I, Trade Credit

    1 week ago

    Intact Ottawa, Canada

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l'avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens ...

  • CAS Financement

    Car Jockey

    3 days ago

    CAS Financement Ottawa, Canada

    _*French version follows_ · **CAS Financing** leverages its **expertise in credit programs **to assist clients, ranging from securing **automotive financing** to **purchasing a vehicle** that aligns with their financial situation and needs. Throughout this process, CAS Financing ...

  • MacEwen Petroleum Inc. / MPI

    Territory Manager

    1 week ago

    MacEwen Petroleum Inc. / MPI Ottawa, Canada

    OVERVIEW: · RESPONSIBILITIES: · - Preparing, negotiating, and communicating annually approved projections with retailers while establishing financial targets and providing strategic direction for each of the retail locations. · - Perform regular store visits to monitor the implem ...

  • BDC - Indigenous Recruitment

    First Nations/metis/inuit Candidates

    6 days ago

    BDC - Indigenous Recruitment Ottawa, Canada

    **The following job posting and assessment questions were crafted by Kiinago Biinoogi Muskiiki ('**_Our Children's Medicine' _**in English) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community. Applications housed on this platform provide a ...

  • Educators Financial Group

    Financial Advisor

    1 week ago

    Educators Financial Group Ottawa, Canada

    **Job Summary**: · Educators Financial Group is seeking an exceptional **Financial Advisor** to grow an assigned book of business within the education community including Ontario Secondary School Teachers Federation (OSSTF/FEESO), the Ontario English Catholic Teachers Association ...

  • BMO Financial Group

    Investment Counsellor

    3 days ago

    BMO Financial Group Ottawa, Canada

    1600 Carling Ave Ottawa Ontario,K1Z 1B4 · BMO Private Investment Counsel Inc. (BPIC), part of BMO Financial Group and BMO Private Wealth Canada, is one of Canada's leading Private Investment Counseling firms with over $40 Billion in assets under management. BPIC provides its clie ...

  • CIBC

    Associate Financial Advisor Campus Development

    1 week ago

    CIBC Ottawa, Canada

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...

  • Desjardins Financial Security Independent Network - Ottawa #118

    Associate Advisor

    2 days ago

    Desjardins Financial Security Independent Network - Ottawa #118 Ottawa, Canada

    **ASSOCIATE ADVISOR**: · **Desjardins Financial Security Independent Network**: · Desjardins Financial Security Independent Network (DFSIN) is currently recruiting a permanent, full-time Associate Advisor to join our successful, innovative, and growing firm. If you are passionate ...

  • Ministry of the Attorney General

    Client Representative

    1 week ago

    Ministry of the Attorney General Ottawa, Canada

    The Office of the Public Guardian Trustee (OPGT) delivers a unique and diverse range of services that safeguard the legal and financial interests of vulnerable adults. If you are interested in providing financial guardianship services to clients who are incapable of making decisi ...

  • Desjardins Financial Security Independent Network - Ottawa #118

    Associate Advisor

    1 week ago

    Desjardins Financial Security Independent Network - Ottawa #118 Ottawa, Canada

    **ASSOCIATE ADVISOR**: · **Desjardins Financial Security Independent Network**: · Desjardins Financial Security Independent Network (DFSIN) is currently recruiting a permanent, full-time Associate Advisor to join our successful, innovative, and growing firm. If you are passionate ...

  • Desjardins

    Wealth Management Advisor

    1 week ago

    Desjardins Ottawa, Canada

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we ha ...