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    Brand Planning Director - Ottawa, ON, Canada - Hard Rock Cafe

    Hard Rock Cafe
    Hard Rock Cafe Ottawa, ON, Canada

    2 weeks ago

    Default job background
    Description

    At Hard Rock we are a diverse group of team members who possess a friendly disposition, attention to detail and an unwavering dedication to superior guest service.

    Hard Rock is committed to providing the best experience any customer can have, so exceptional guest service is our #1 priority, and our team members are our most valuable asset.


    Under the direction of the Vice President of Finance, the incumbent directs the operation of the cashier cages, main vault, credit count room and self-service kiosk functions.

    The incumbent is responsible for, either personally or through subordinates, the development and maintenance of internal controls and operational efficiencies in all areas of responsibility.

    As the Director, Cage and Credit, your role involves overseeing critical aspects of financial operations within the casino. Uphold AGCO, OLG, FINTRAC and Hard Rock Ottawa policies and procedures.
    Ensure compliance with federal and provincial regulations and information reporting requirements.


    Operational Management:
    Manage cashier cages, the main vault, count room, credit services, and self-service kiosks.
    Adjust staffing levels based on business demand while adhering to FTE policies.

    ~ Regulatory Awareness:

    Educate staff on fraud prevention and credit scams.

    ~ Lead quality hiring, training, and succession planning processes.
    Monitor department expenses related to daily operations and payroll.
    Deliver exceptional guest services consistent with the company's core service standards and brand attributes.

    ~ Credit Evaluation:

    ~ Evaluate permanent credit limit change requests within authorized limits.

    Five (5) to seven (7) years of experience in casino cage and credit management in a similarly sized gaming operation, or an equivalent combination of education and experience.

    Bachelor's Degree in business preferred.
    Proficient in Microsoft Office, specifically Excel.
    Proficiency in using accounting software packages, including Accounts Payable and Purchasing.
    Familiarity with office procedures, methods, and equipment.
    Knowledge of credit operations, rules, and regulations.
    Understanding of interrelated department functions, such as Cashiers Cage, Collections, and Count Room.
    Developing successful working relationships with senior management, peers, and subordinates.
    Providing clear direction for achieving business goals.

    Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area.

    Frequent shift work and weekend work is required.
    Hard Rock International is an equal opportunity employer.

    We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

    We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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