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    Lead Customer Service Representative - Mississauga, ON, Canada - RemitBee

    RemitBee
    RemitBee Mississauga, ON, Canada

    2 weeks ago

    Default job background
    Description
    Customer Support Specialist Lead – Financial services

    Remitbee, a leading fintech company specializing in online money transfer, is actively seeking a highly skilled and motivated Customer Support Specialist Lead.

    In this pivotal role, you will lead a team of customer support specialists, ensuring exceptional service delivery and managing escalated customer inquiries.

    Your expertise in Anti-Money Laundering (AML) compliance will contribute to maintaining regulatory adherence and fostering a positive customer experience.
    Lead and mentor a team of customer support specialists, addressing escalated customer inquiries.

    • Oversee day-to-day operations of the customer support department.
    • Monitor and analyze customer support metrics, implementing improvements as needed.
    • Develop and implement training programs for customer support staff.
    • Stay informed about Remitbee's products, services, and industry trends.
    Proven experience in a leadership role within a customer support team, with prior experience in a fintech company.

    • Experience using customer support software and tools.
    • Flexibility to work in a fast-paced and dynamic fintech environment.
    • Bachelor's degree in a relevant field preferred.
    • Minimum of 3 years of experience in a customer support leadership role, with prior fintech experience.
    Full-time permanent position (40 hours/week).


    Language of Work:

    • English is required. Proficiency in additional languages is an asset.
    Up to 10% Bonus will be paid based on performance
    Monthly Uber eats credit
    Extended health insurance (Drugs, Vision, Dental)
    Education credit


    Phone:

    • Leadership experience in a customer support environment, preferably in a fintech company.
    • Proficient in using customer support software and tools.
    • Ability to thrive in a fast-paced and dynamic fintech environment.
    #
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