- Welcome and greet all visitors to the sales centre; quickly acknowledges customers' presence;
- Have a regular presence at sales centers to oversee appointments and presentation of the space
- Introduces Minto's new homes products and services and answer all sales and customer inquiries within Minto guidelines and policies;
- Achieve monthly, and annual sales targets;
- Understand personas and seek opportunities to provide an exceptional customer experience;
- Schedule and walk through inventory homes with customers as required;
- Ensure card calling and followup (touch points) with prospects and customers are completed within Minto guidelines and policies pre, during, and postsale;
- Enter data from contact cards and maintain customer database;
- Take initiative to improve processes and solve problems;
- Liaise with the Design Centre team to achieve business results;
- Create, Prep, and maintain onsite Sales Tools (i.e., AVID info, creation of sales package/ welcome package, coordination of marketing pieces)
- Be responsible for CRM Data, including input, reliability, and system functionality
- Support with all materials for new project launches to ensure accuracy and facilitate changes
- Conduct Weekly/Biweekly onsite meetings with the Sales team to discuss CRM leads and lead management
- Work with the Director of Sales on quarterly targets and reporting
- Review of APS and Condo Docs and related documents for new community launch and manage changes/updates
- Promote and monitor incentives and present new ideas for proposed changes or special promotions
- Be an AVID representative for sales and aim to improve customer service
- Liaise with marketing to ensure new incentives and promotions are being communicated effectively for all communities
- Manage, document, and work to resolve all customer feedback and escalations
- Manage special projects as required
- Support all customer experience initiatives, including but not limited to external communications, fielding calls, and providing customer support
- Assist with communication between internal/external stakeholders such as sales reps, solicitors, external brokers, and service providers
- Ensure all assigned processes are documented, and important dates are tracked, transaction files are maintained
- Maintain reporting on lead scores and traffic sources on traffic form
- Submit weekly reports on current rates, active comparables, and incentives
- Obtain and pass on relevant information to management and others who should know;
- Shop local competition (monthly);
- Review and understand the information gathered with direct comparison to Minto;
- Remain current on community amenities;
- Attend and participate in sales meetings;
- Prepare and execute sales documents including the Agreement of Purchase and Sale (APS) before scheduled appointment as required;
- Review all sales files for accuracy; return to sales assistants for correction as required;
- Order and maintain Marketing and Sales materials as required;
- Conduct sales centre & model home inspections to ensure they are always kept neat & clean; ensure all decorated areas are also in order; report any concerns accordingly (weekly) as required;
- Attend training to develop relevant knowledge to strengthen sales skills;
- Assist with the set up of new sales centres;
- Other duties within the scope, spirit, and purpose of the job, as requested by management
- A Real Estate license is an asset
- Minimum of 23 years of real estate experience, preferably in new home sales with a strong understanding of the real estate process and affiliated documents
- Proficient in Salesforce and integrated applications
- Microsoft Office – all apps, particularly Word, Office, Excel, and Teams
- Exceptional customer service skills are a must
- Ability to commute to site locations across the Greater Toronto (and surrounding) Areas
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New Home Sales Representative - Greater Toronto Area, Canada - Minto Group
Description
Sales Representative - New home salesGreater Toronto Area
Build your future at Minto
Since 1955, we've been proudly building better places for people to live, work, and play, one home and one relationship at a time.
To us, it's all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership.
We recognize this continues with great employees, like you, and would love for you to join us on our mission.
At Minto, we welcome change, celebrate new ideas, and provide you with the resources, professional training, and diverse opportunities to grow your career.
Minto is on the hunt for an enthusiastic and dedicated leader to champion our projects in the Greater Toronto Area, including Oakville and York Region.
Stationed at our brand-new Presentation Center you'll be the key player in nurturing bonds with the local community and prospective homeowners.
If you have a keen passion for real estate, are adept at quickly mastering new skills, and value open communication, accountability, and modern technology, you might be the perfect fit.
We're seeking someone who thrives on building relationships and is a diligent, goal-oriented individual eager to invest their enthusiasm into a fulfilling profession.
In this role, you will:
We would like you to have:
Minto is an equal-opportunity employer committed to fostering an inclusive and accessible environment.
We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities.
Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.
