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    Coordinator, Operations Planning - Toronto, ON, Canada - Toronto Parking Authority

    Toronto Parking Authority
    Toronto Parking Authority Toronto, ON, Canada

    6 days ago

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    Description

    Reporting to the Program Manager, Parking Development, the Coordinator, Parking Development is responsible for supporting the implementation of TPA's annual operating plan as it relates to parking enhancements and technology.

    The coordinator supports technology-based projects that enhance the customer experience and provides a seamless parking experience at across the TPA's vast On and Off-Street parking environment.

    Operational Excellence & Contract Management

    Provide project management support in the development of new programs by actively participating in the implementation of all parking development related initiatives, providing an Operations perspective, preparing project plans and documentation, and assisting with roll-out.

    Supports all aspects of the project's lifecycle, from planning to closeout, ensuring adherence to the commitments on budget, scope, quality, timeliness, sustainability, risk, strategic impact, and project results.

    Support departmental projects and programs by reviewing current strategies and processes, undertaking research on best practices, performing qualitative and quantitative analysis, providing recommendations, collecting, and interpreting data and identifying and assessing the pros and cons of possible strategies for implementation.

    Determine and then complete and submit applicable documentation required to obtain required planning approvals, permits or other approvals related to TPA Parking projects.

    Conduct field investigations and audits of parking technology; Create, update, and maintain various data and inventory records as required.

    Track and measure the performance of service from contractors, service providers and other stakeholders relating to the development of TPA's Parking Portfolio through the use of KPIs and other metrics; recommend and help implement change to drive improved service delivery.

    Provide analysis to support decision-making process on project related work.
    Generate customized reports on a regular and ad hoc basis, relating to the performance of the Parking portfolio including but not limited to revenue, transactions, distinct parking configurations transactions; Prepare high-level monthly updates (i.e. status, outstanding items) respective projects.
    Administer progress tracking related to projects, financial targets and other KPIs.
    Post Secondary Diploma/Degree in a related discipline, including Business Administration, Engineering, Planning, or equivalent field.

    Minimum three (3) years related experience in supporting and coordinating business projects, particularly those that require integration with customer experience strategies.

    Minimum two (2) years working alongside project delivery teams.
    Experience supporting multiple concurrent projects with competing priorities.
    Ability to compile data and identify and highlight trends, based on specified requirements.
    Knowledge of procurement processes and contract management, including purchasing, payables, and tendering.
    Strong knowledge of MS Office applications (e.g. Proficient in Microsoft Excel with expert-level knowledge and demonstrated experience in utilizing advanced formulas and functions. Knowledge of business intelligence tools (e.g. PowerBI, Tableau) and data management / procurement (i.e. SAP) is considered an asset.
    Valid G driver's license for the Province of Ontario, with access to a personal vehicle for site visits.

    Ability to acquire knowledge of the TPA's On-Street and Off-Street programs and business activities, in order to help obtain, identify, and analyze and validate operational performance issues.

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