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    Operations Planning Lead - Ontario, Canada - Caredove

    Caredove
    Caredove Ontario, Canada

    1 week ago

    Default job background
    Description
    Caredove is a health care software platform for connecting patients with home care and community services.

    With our software we have helped over one million patients access health care in Canada, from newborns needing health screening, to seniors accessing home care.

    The company is based in Orillia Ontario, however, most of us work remotely, most of the time. Amazing customer service is at our core.

    You will be hands on, leading implementations of Caredove for smaller community health organizations, working your way up to larger enterprise customers.

    These organizations have a complex array of services, each with their own channels of access. Some organizations have a mandate to coordinate service access across a large geographic region.

    You help them communicate their service offerings and streamline how people access their service through online appointment booking and referral options.

    You work with persistence and purpose to help build-out our regional networks of service.

    Create clear and compelling descriptions of community health care services within the Caredove platform, configuring forms, appointments, and other settings to optimize access for the public and referring clinicians.

    Create tutorials for our customers, and other relevant content in Caredove.

    Support existing customers online via chat, email and Zoom, when they have problems, and proactively, to help them leverage the Caredove features optimally.

    Onboard new customers to the platform at both large and small organizations, optimizing Caredove configurations to address specific service access needs.

    Deploy and improve onboarding processes, including education and awareness tools, and project management infrastructure.
    Assist in intelligently scaling our business, streamlining operational processes within Caredove.
    You are a great problem solver, motivated to help others in an industrious and professional manner.
    You are excited to learn, a lot, about the home care and community support sectors.
    You are an adept researcher of information, gathering data online as well as offline.
    You have great real-life technical problem solving chops. You are not afraid of new projects.
    You are a university graduate with 1+ year of software customer support operational experience.
    You love working with technology and keeping up to date with modern software tools.
    Knowledge of the health care or community service sector.
    Speaking and writing French.

    Job Type:
    Full Time
    Fully remote within Canada, with preference for Eastern Time Zone. You can use the Orillia, ON office if desired.


    Start Date:
    Flexible

    We also have a summer shut-down week and a winter shut down-week (2 weeks total), where all staff are mostly off, while maintaining minimum coverage of the in-app support chat.


    Flexible Schedule:
    General core hours to ensure collaboration with the team, and flexible beyond this time. Ability to work remote anywhere in Canada, with preference to Eastern Standard Time.
    We avoid report writing, long emails, and using business jargon.
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