Provider Liaison Coordinator - Greater Toronto Area, Canada - Teladoc Health

Description

As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Levering digital technology, we provide whole-person care that spans every stage in a person's health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.

Position Summary

The Provider Liaison Coordinator is pivotal in overseeing diverse facets of provider operations such as enrollment and onboarding, network management and scheduling, recredentialing, payment processing, and providing general support, building and strengthening relationships across all aspects. Their role is instrumental in guaranteeing the smooth delivery of Teladoc Health programs.

Role and Responsibilities

Provider Enrollment:

• Build and maintain relationships with new providers, explain scheduling, networking, payment aspects.
• Take on certain onboarding tasks of new providers in regards to credentialing, licensing, and privileging.
• Provide administrative support to the credentialing committee meetings including taking meeting notes and facilitating an organized presentation.
• Provide administrative support to the licensing reimbursement process
• Ensure consistent, effective communication to all stakeholders through meetings, status updates, reports, and trackers.

Network Management and Scheduling:

• Create and manage provider schedules, ensuring efficient scheduling processes and optimal utilization.
• Collaborate with operations, medical leadership and finance to optimize scheduling processes and improve efficiency.
• Collaborate with the finance team and coordinator to ensure accurate logging of provider hours and timely processing of invoices.
• Provide support to the recredentialing process for all current providers, while ensuring all providers meet the ongoing necessary qualifications, licensing, and documentation requirements. Continued data entry, tracking and maintenance of updated provider records in our central platform (Credentially), to ensure accurate data and reporting.

General Support:

• Develop and maintain professional relationships with Teladoc Providers.
• Guide the provider experience by providing assistance, problem-solving, and support.
• Assure that providers maintain appropriate access to systems and tools necessary for consultations.
• Troubleshoot, triage, and resolve issues related to system functionality, or escalate to the appropriate team for resolution.
• Provide one-on-one provider navigation coaching to improve their understanding of the system.
• Deliver excellent customer service and support to address provider concerns and issues.

This role requires a team player able to establish cross-functional collaboration with Operations, HR, Learning and Development and Finance. This role has an administrative support focus, along with continued interactions with our clinicians and providers. Your ability to work in a dynamic environment will be crucial in this evolving role.

Skill Requirements/Preferences

• Bachelor's degree in healthcare administration, business administration, or a related field (preferred).
• +3 years of direct experience working in a heavy administrative support environment and/or in a clinical admin/customer-focused environment, preferably in a healthcare setting.
• Proven experience in scheduling, heavy administrative support, and/or customer service roles
• Proven experience collaborating closely with clinicians and physicians, while maintaining a professional, engaging demeanor.
• Proven experience in effectively learning new processes and systems quickly.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Excellent attention to detail and accuracy in data entry and record-keeping.
• Proficiency in using office software and applications, including Microsoft Office Suite.
• Ability to adapt to changing priorities and work in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Experience with physician billing and invoicing processes is preferred.
• Familiarity with healthcare provider credentialing and scheduling is an advantage.
• Ability to work collaboratively in a team environment and interact professionally with healthcare providers and colleagues.

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees

and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at