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Ottawa

    Service Centre Representative - Ottawa, Canada - City of Ottawa

    City of Ottawa
    City of Ottawa Ottawa, Canada

    1 week ago

    Default job background
    1 or more Full time Temporary positions - up to 1 year
    Description

    Requisition ID: 11905
    Department: Finance and Corporate Services Dept.
    Service: Payroll, Pensions & Benefits Service
    Branch: Client Experience Branch
    Employment Type: 1 or more Full-time Temporary positions - up to 1 year
    Work Hours: 35.00 hours per week
    Affiliation: Non Union/Non MPE
    Salary Information: $ $41.256 per hour (2024 rates of pay)
    Location: 100 Constellation, Nepean
    City: Ottawa, ON
    Job Category: Administrative and Support Services
    Application Close: 31/05/2024

    " Applications received may be used to staff current and on-going requirements for up to 6 months"

    JOB SUMMARY

    You are the first point of contact for all inquiries relating to Human Resources and Payroll, Pensions, and Benefits for City of Ottawa employees. Your responsibilities include using a broad base of knowledge and strong communication skills to provide effective front-line support, guidance, and expertise to employees on related policies, procedures, and practices. You efficiently handle a variety of inquiries, transactions, and issues relating to HR, Payroll, Pensions, and Benefits programs and processes.

    Your role involves interpreting and applying HR, payroll, pension, and benefit policies accurately, while exercising good judgment and discretion in your interactions. You also provide support, troubleshooting and problem resolution to users of self-service tools.

    Additionally, you are responsible for maintaining the integrity of data in various secure systems, such as the OMERS Pension Plan's site and insurance carrier's site, Canada Life, as well as updating and auditing master data in SAP, in response to employee and manager requests.

    EDUCATION AND EXPERIENCE

    Completion of 2 year community college diploma in Business or related field

    Minimum of 3 years of related experience in a variety of Payroll and/or HR functional areas with an emphasis on front end client service

    CERTIFICATIONS AND LICENCES

    Related Accounting, Finance, Payroll and/or Human Resources certification is preferred

    KNOWLEDGE

  • Customer service principles
  • The City of Ottawa's departments, internal operational and administrative procedures, relevant contacts, collective agreements and services
  • Working knowledge of Payroll and HR policies, processes and procedures
  • Microsoft Office Suite and other corporate standard software as required
  • Intermediate knowledge of SAP
  • Legislation - Canada Revenue Agency, ESA, CLC, Pension and Benefits Standards Act, Ontario Pension and Benefits Act, MFIPPA, WSIB
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers.

    • COMPETENCIES, SKILLS AND ABILITIES

  • Customer service oriented: ability to use effective and tactful oral and written communication skills with clients at all levels of the organization
  • Demonstrated knowledge of SAP operation with a HR/Payroll services environment
  • Apply collective agreements provisions as they relate to employee transactions
  • Excellent organization and time management skills and techniques: ability to plan, organize and carry out work assignments, managing multiple and competing tasks simultaneously and prioritizing work to meet heavy workloads and non-negotiable deadlines
  • Strict attention to detail and accuracy in the maintenance of records: ability to produce spreadsheets and statistical reports
  • Communication skills with all levels of employees, management and the general public
  • Work independently and within a team to develop innovative solutions
  • Communicate effectively on complex issues
  • Superior client service skills including patient and tactful with clients and other staff
  • Highly organized/reliable and flexible
  • Integrity, tact, discretion and good judgment in maintaining confidential information
  • Takes initiative
  • Creative/innovative
  • Thorough
  • Team player
  • Resourceful
  • Able to handle multiple tasks and work independently with minimum supervision under tight deadlines

    • WHAT YOU NEED TO KNOW

  • Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
  • Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction.; Police record checks completed by a third-party company will not be accepted.
  • You will initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

    • We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

    The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
    Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

    The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities.

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