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Client Service Representative
4 days ago
Northbridge Financial Corporation Mississauga, CanadaNous sommes Les assurances Federated. Nous servons les entreprises canadiennes avec fierté depuis 100 ans. Nous sommes reconnus comme étant l'un des plus importants fournisseurs d'assurance des entreprises au Canada. Nos employés sont engagés à répondre aux besoins particuliers d ...
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Innotech-Execaire Aviation Group Mississauga, CanadaThe CSR is responsible for (but not limited to) the following: · - Ensure Private lounge is properly tended for all aircraft Arrivals/ Departures · - Replenish any missing amenities accordingly from lounge · - Assist Clients with any of their requests · - Maintain aircraft orderl ...
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Innotech-Execaire Aviation Group Mississauga, CanadaThe CSR is responsible for (but not limited to) the following: · - Ensure Private lounge is properly tended for all aircraft Arrivals/ Departures · - Replenish any missing amenities accordingly from lounge · - Assist Clients with any of their requests · - Maintain aircraft orderl ...
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Client Service Manager
6 days ago
LRI Invest S.A. Mississauga, CanadaLocation: Mississauga, ON, Canada · Date Posted: Apr 10, 2023 · **Description** · - The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Apex has continually improved and evolved its pro ...
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Client Services Representative
3 days ago
Chicago Title Insurance Company Mississauga, CanadaFor over 70 years, Chicago Title has proudly provided security for Canada's real estate transactions. When it comes to peace of mind, no detail is too small to overlook. From offering better value than anywhere else, and unmatched customer care, we will safeguard the real estate ...
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Client Services Manager
5 days ago
TC Transcontinental Mississauga, Canada**At TC Transcontinental, we've got it made, and that's because of the expertise of our team.**: We are currently looking for a Client Services Manager. Our Client Services Manager plays a pivotal role in interacting with our client, and TC internal production departments. The CS ...
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Client Service Administrator
5 days ago
Northern Financial Group Mississauga, Canada**The Role** · Working within the group benefits administration team, this position will assist with new client enrollment and continued support for existing clients. This includes; coordinating the set up of new groups and addressing client questions and concerns regarding contr ...
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Client Service Coordinator
2 days ago
Bayshore HealthCare Mississauga, CanadaThe Client Service Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required. · **DUTIES AND RESPONSIBILITIES** · - ...
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Client Services Representative
4 days ago
Full Moon Immigration services Mississauga, Canada**Kindly take a moment to review: This role operates on a commission-based structure.** · **We are seeking a motivated and customer-oriented individual to join our Client Services team as a Client Services Representative with a focus on immigration services. This is a part-time p ...
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Client Service Assistant
5 days ago
Bayshore HealthCare Mississauga, CanadaMake "being the difference" your Career.. · Bayshore is looking for a Client Service Assistant to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. · The Client Ser ...
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Client Service Coordinator
6 days ago
Bayshore HealthCare Mississauga, CanadaThe Client Service Coordinator, On-Call, under the direction of the immediate Supervisor, handles after hours client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required. · **DUTIES AND R ...
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Client Service Representative
4 days ago
Northbridge Financial Corporation Mississauga, CanadaWe're Federated Insurance. We've proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada's leading commercial insurance providers. Our employees are dedicated to focusing on our customers' unique needs and we go above and beyond to hel ...
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Client Service Coordinator
8 hours ago
Bayshore HealthCare Mississauga, CanadaMake "being the difference" your Career.. · Bayshore is looking for a Client Service Coordinator for a **_6-month contracted term_**, to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to cl ...
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Client Service Representative
5 days ago
CIBC Mississauga, CanadaWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...
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Client Service Manager
3 days ago
Bayshore HealthCare Mississauga, CanadaThe Client Service Manager, under the direction of the immediate Supervisor, oversees the coordination of client care schedules by the Client Service Coordinators in the Mississauga Government Branch. S/he is responsible for timely data entry of all client referrals, new orders a ...
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Client Service Supervisor
5 days ago
Closing the Gap Healthcare Mississauga, CanadaClosing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home and community settings. · We are looking for a **Client Service Supervisor** who can be autonomous in leading a team of personal support workers, and co ...
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Client Service Representative
4 days ago
CIBC Mississauga, CanadaWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...
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Associate - Client Services
5 days ago
Assante Financial Management Ltd. / WWH Financial Group Mississauga, CanadaWe are seeking an individual who desires a long-term opportunity to grow and advance, helping shape an already successful financial planning practice. · Being a member of a small but growing team within a large firm, you gain exposure to many different aspects of the business. Ou ...
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Client Service Coordinator
4 days ago
Bateman MacKay LLP Mississauga, Canada**Client Service Coordinator (Hybrid) - Mississauga** · **Position Summary** · Bateman MacKay is seeking a full-time **Client Service Coordinator** to join the team based out of our **Mississauga, Ontario** office. This role also includes weekly work from home days. · Partners an ...
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Client Service Representative
4 days ago
CIBC Mississauga, CanadaWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...
Bilingual Client Services - Mississauga, Canada - Aramark
Description
Job Description
Come join our team at Complete Purchasing Services Our group buying organization is second to none and prides itself how we serve & support our clients all across Canada. In the role as Client Services/Support, you will be responsible for systems maintenance, over‐the‐phone training & support, and inside sales function for contract compliance and user adoption of Complete Purchasing Services' proprietary systems. Support calls are 60% outbound and 40% inbound.
Job Responsibilities
User Training & Support
Provides first level support to users (external & internal), triage support issues & contacts responsible party for
resolution and/or escalation.
Provides user training & technical support, phone &/or online and in‐person, as needed.
Sends post‐call user satisfaction survey after each user interaction.
Develops user guides and video tutorials using Camtasia or digital adoption platform, including script, video screen
captures and audio narration.
System Maintenance
Maintains database integrity.
Maintains user & supplier profiles – portal, purchasing, and CRM.
Documents inbound & outbound calls in the CRM application and manages emails received through the portal "contact
us" section.
Quality Assurance & Testing
In collaboration with CPS IT and third‐party technology partners, participates in project calls on distributor integrations
and application enhancements.
Performs user acceptance testing for purchasing and portal upgrades as well as distributor integration.
Verifies and confirms defect (or bug) fixes.
Program Adoption
In collaboration with the account manager, ensures user adoption of CPS proprietary systems as well as compliance to
CPS contracts.
Field Engagement
Participates in field presentations as needed.
Measurement & Analysis
Monitors user adoption, identifies opportunities, recommends approach to account management team and/or follows up
directly with client.
Qualifications
The ideal candidate will have the following professional experience and skills:
Minimum three (3) years of IT help desk, specifically software application support and inside sales or customer service
experience.
Requires strong attention to detail to ensure database integrity.
Requires strong critical thinking skills for clear, concise assessment of support issues and user requirements.
Experience and demonstrated ability to diagnose & troubleshoot basic computer user & connectivity challenges.
POSITION SUMMARY:
Strong communication skills, written and oral. For bilingual position, must be able to communicate effectively in both English
and French.
Above average computer skills including Microsoft Office (MS excel) and internet.
Working knowledge of video‐editing software (Camtasia) is an asset.
It is expected that the successful candidate will have the following personal attributes:
Experience and demonstrated ability to work effectively in a matrixed organization.
Excellent oral and written communication and presentation skills, plus the ability to communicate with a wide range of
people.
Attention to detail and a passion for database management.
Excellent customer service and client relationship skills.
The ability to effectively manage others through informal influence.
A natural leader with high energy and a sense of enthusiasm who can inspire and motivate others, thereby creating vision
and commitment throughout the organization.
A self‐starter, confident in his/her abilities, self‐motivated and able to work effectively with little supervision and also in a
team environment.
A high energy, results‐oriented individual who can make a difference; an individual who takes initiative, makes things
happen, accepts accountability and has a "can do" attitude; has a sense of urgency.
Creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment.
A strong value system, unquestioned integrity and good listening skills.
Has perseverance and the ability to drive complicated projects to a successful conclusion.
Ability to deal with ambiguity and effectively cope with change.
Draws on diverse resources to make high quality decisions.
Thrives on functioning independently with a minimum of supervision, and also in a team environment.
Has the ability to motivate others who have no direct reporting relationship.
EDUCATION
The successful candidate must possess a minimum of two (2)‐year college degree in a technology‐related program. A Bachelor's
degree is desirable but not required.
#ACAN150
About Complete Purchasing Services
WE CARE FOR YOUR ORGANIZATION AND THE PEOPLE YOU SERVE
Learn how we've helped our clients meet their financial and operational objectives.
At Complete Purchasing Services, we're much more than a procurement company - we're a company that cares for your organization and the people you serve. We are dedicated to helping your organization take a step forward.
Because we're rooted in service, we do great things for our people, our partners, our communities and our planet. We consistently and proactively find strategic purchasing solutions and operational tools that make your organization more efficient and more effective. Together with our client members and our supplier partners, we strive for greatness – to each other, for our client members, and the outcomes that impact our collective communities and the world we live in.
See how we are making a difference every single day
Complete Purchasing Services is part of the Avendra Group portfolio of companies. As part of Avendra Group, Complete Purchasing Service leverages a vast network of professional procurement experts and innovative resources to deliver customized solutions to customers and suppliers.
This network provides our clients with high-quality, nationally recognized brands as well as local favorites, and the benefit of competitive, stable pricing, giving our clients predictable outcomes.
In addition, our long-term partnerships with industry associations have kept us engaged with the changing and evolving needs of the markets we serve.