Jobs
>
Toronto

    TECHNICAL SUPPORT REPRESENTATIVE - Toronto, ON, Canada - Business Cloud Inc.

    Business Cloud Inc.
    Business Cloud Inc. Toronto, ON, Canada

    1 week ago

    Default job background
    Full time
    Description

    Title :
    Senior Technical Support Specialist

    Department :
    Client Support Services

    Type :
    Full-time, salaried, paid vacation, training included

    Reporting to :
    Director, Client Support Services

    Business Cloud is a managed technology service provider (MSP) supporting small and medium-sized organizations across Canada as both a Google Cloud Partner and Microsoft Partner.

    Our focus is implementing cloud-first business technology so that our clients can work in reliable, secure, and efficient environments, without worrying about the infrastructure that makes this possible.

    As the Senior Technical Support Specialist, you will be the main point of contact for client issues, act as a first responder in support situations, and coordinate with your colleagues in order to solve problems.

    Your primary responsibilities will revolve around system administration, monitoring support queues, acting as a subject matter expert, and actively improving client technological ecosystems.

    You will take ownership of system administration tasks, ensuring the smooth operation and optimal performance of client business technology. By monitoring support queues, you will prioritize and address issues promptly while identifying trends and opportunities for improvement.

    Drawing on your expertise, you will troubleshoot and resolve complex technical issues, serving as a subject matter expert to provide guidance to both clients and internal teams.

    Your contributions will drive continuous improvement and efficiency within the technical support function.

    As a senior member, you'll be an escalation point for junior support team members. You will also coordinate with Sales and Account Management to build solutions for our clients.

    Monitor support queues, respond to technical problems, and resolve client issues promptly
    Take ownership of system administration tasks, ensuring the smooth operation and optimal performance of clients' business technology
    Act as a subject matter expert and provide guidance to junior team members on complex technical issues and projects
    Troubleshoot hardware and software issues both in-person and remotely
    Develop skills by participating in regular training sessions and certification exams
    Participate in on-call rotations to provide after-hours support to clients when necessary
    Minimum of a College Diploma in Computer Science, Information Technology, or a related field (or equivalent work experience)
    ~5+ years of experience in a technical support environment or equivalent
    ~ Proven experience in technical support and system administration, with a focus on Microsoft 365, Windows Server, Google Workspace, macOS, and Windows environments
    ~ Advanced computer networking abilities, preferably including experience with Cisco Meraki, Ubiquiti, and Datto
    ~ Advanced generalized computer skills including setup, troubleshooting, and optimization of hardware, software, mobile devices, printers, and other peripherals
    ~ Experience in a multi-tenant environment supporting multiple organizations with technology
    CompTIA A+ certification or equivalent
    Experience with migrating email and files to Google Workspace and Office 365
    Experience with Microsoft Azure Active Directory and on-premise Active Directory
    Experience with Linux Servers, including cPanel
    Cybersecurity training and experience
  • Royal Bank of Canada

    Group Sales Support Representative

    1 week ago

    Royal Bank of Canada Toronto, Canada

    **Come Work with Us** · At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. · Whether you're helping clients find new opportunities, developing new tech ...

  • BMO Financial Group

    Support Representative

    1 day ago

    BMO Financial Group Toronto, Canada

    250 Yonge Street Toronto Ontario,M5B 2L7 · **The Support Representative **will act as an Assistant Manager to the Manager Client Services and will facilitate the decisioning and analysis of all types of credit information to support lending decisions and processes for the bank. M ...

  • Board Of Governors of Exhibition Place

    IT Support Representative

    6 days ago

    Board Of Governors of Exhibition Place Toronto, Canada

    Exhibition Place is Canada's largest entertainment venue, attracting over 5.5 million visitors a year. The 192-acre site is an integral component of Toronto and Ontario's economy, particularly with respect to conventions, sport, festivals, recreation, culture, and tourism. Locate ...

  • UNITED PARCEL SERVICE

    Sales Support Representative

    4 days ago

    UNITED PARCEL SERVICE Burlington, Canada

    **Primary Job Posting Location**: · Burlington, Ontario Canada · **Avant de postuler pour un emploi, sélectionnez votre préférence linguistique parmi les options** · **disponibles en haut à droite de cette page.** · **Description du poste** · **Résumé des fonctions** · Il s'agit ...

  • WCG Services

    User Support Representative

    1 week ago

    WCG Services Toronto, Canada

    **Program**: RSVP · **Location**:Remote - Canada · **Who we're looking for**: · **User Support Representative** · Like WCG, you believe in the power of work to transform lives. As a User Support Representative, you will provide front line support for the RSVP program by respondin ...

  • Abstract Management Group

    Client Support Representative

    1 week ago

    Abstract Management Group Toronto, Canada

    Abstract Management Group delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into ou ...

  • Vault Credit Corporation

    Customer Support Representative

    5 days ago

    Vault Credit Corporation Toronto, Canada

    **Customer Support Representative** · Vault Home Credit Corporation DBA VaultPay is designed to ease the consumer financing transaction between our Partners and Homeowners. We offer customers total payment control with simple and easy financing options for Homeowners and their Ho ...

  • Rise Vision Inc.

    Technical Support Representative

    10 hours ago

    Rise Vision Inc. Toronto, Canada

    **Company Description** · Rise Vision is the #1 digital signage software solution for schools. Rise Vision helps schools improve communication, increase student involvement, celebrate student achievements, and create a positive school culture. Rise Vision currently serves thousan ...

  • Nuclear Waste Management Organization (NWMO)

    Office Support Representative

    1 week ago

    Nuclear Waste Management Organization (NWMO) Toronto, Canada

    **Location** · Toronto · **Employment Category** · Regular Full-Time · **Department** · Legal Services · **Job Reference** · 10182 · The Nuclear Waste Management Organization (NWMO) is a not-for-profit organization tasked with the safe, long-term management of Canada's used nucle ...

  • Trint

    Customer Support Representative

    1 week ago

    Trint Toronto, Canada

    **The Role** · Are you interested in tech, customer service and getting involved in the commercial and operations side of a fast-moving startup/scaleup? Help us supercharge Trint to supersonic speeds. You will be a key part of the team providing fast, clear and friendly customer ...

  • Cardata

    Customer Support Representative

    1 week ago

    Cardata Toronto, Canada

    At Cardata, our goal is to simplify the administrative and financial burdens experienced by companies with employees on the road. We partner with our customers to find the easiest and most cost-effective solution, using best-in-class technology, to reimburse their employees for u ...

  • InnQuest Software

    Client Support Representative

    2 days ago

    InnQuest Software Toronto, Canada

    Client Support Representative Level 1 North America · InnQuest Software is a leading solutions provider for the hospitality industry with offices in the United States, Australia, Canada and the UK. Our technology and services leadership, combined with hospitality expertise and gl ...

  • CMiC

    Customer Support Representative

    1 week ago

    CMiC Toronto, Canada

    **Job Overview**: · As a CMiC Customer Support Representative (Account Manager) within our Support department, you will be the first point of contact to serve assigned clients' technical support needs. You shall act as the liaison between the clients and the internal teams (progr ...

  • Vault Credit Corporation

    Customer Support Representative

    1 week ago

    Vault Credit Corporation Toronto, Canada

    Vault Home Credit Corporation DBA VaultPay is designed to ease the consumer financing transaction between our Partners and Homeowners. We offer customers total payment control with simple and easy financing options for Homeowners and their Home Improvement loans. We are looking f ...

  • Li-Cycle Corp

    Sales Support Representative

    2 days ago

    Li-Cycle Corp Toronto, Canada

    **Job Summary**: · The Sales Support Representative will assume a key role in supporting the acquisition and onboarding of key customer accounts for the company, with a focus on the North American market. · We are seeking a talented, motivated, and top performer to join our team ...

  • Disability Credit Canada

    Client Support Representative

    4 days ago

    Disability Credit Canada Toronto, Canada

    The Client Support Representative will play a crucial role in maintaining positive relationships with our clients, addressing their inquiries, and providing effective solutions to any issues that arise. · This role requires exceptional communication skills, problem-solving abilit ...

  • Coinsquare

    Customer Support Representative

    1 week ago

    Coinsquare Toronto, Canada

    Customer Support Representatives are the voice of Coinsquare to our end customers. CSRs are there to listen, resolve customer inquiries and provide feedback to the rest of the business on issues that arise or improvements that need to be made. They have a tremendous responsibilit ...

  • Epsilon

    Dealer Support Representative

    10 hours ago

    Epsilon Toronto, Canada

    **Job Description**: · The Dealer Support Representative will assist the Sales Director and Account Executive in managing communication with dealerships and retailers. This position works closely with Epsilon Marketing teams to improve the program/product offerings and identify p ...

  • IBM

    Technical Support Representative

    1 week ago

    IBM Toronto, Canada

    **Introduction** · A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures w ...

  • CMiC

    Customer Support Representative

    1 week ago

    CMiC Toronto, Canada Full time

    **Job Overview**: · As a CMiC Customer Support Representative (Account Manager) within our Support department, you will be the first point of contact to serve assigned clients' technical support needs. You shall act as the liaison between the clients and the internal teams (progr ...