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Brampton

    IT Service Management Expert - Brampton, Canada - CB Canada

    CB Canada
    CB Canada Brampton, Canada

    4 days ago

    Cb Canada background
    Description

    IT Service Management Expert - OSS

    On behalf of our client in the Telco Sector, PROCOM is looking for an IT Service Management Expert - OSS.

    IT Service Management Expert - OSS – Job Description

    • Work in an Agile environment to maintain, configure, operate, implement and extend our ServiceNow service management systems and processes
    • Collaborate with various stakeholders across enterprise to define technical and procedural requirements
    • From there, you will design, test, and implement solutions that fit the needs of the business
    • Provide your expert recommendations on proposed implementations as well as architect new ServiceNow service management systems and processes
    • Perform maintenance and upgrade activities on our systems and identify the roadmap for our tools in order to maintain continuous support

    IT Service Management Expert - OSS – Mandatory Skills

    • Strong written and communications skills and you respect all ideas from your team to strive towards a common goal
    • Comfortable working on mission critical systems and ready to approach every challenge quickly and efficiently
    • Self-motivated and have a passion for continuous improvement
    • Ability to bring clarity to complex business problems and communicate concepts in a meaningful and concise way
    • Strong ServiceNow knowledge and experience in implementing ServiceNow solutions for: ITSM, CSM, FSM, CMDB, Discovery, Integration Hub, HR portals & workflows
    • A degree in computer science, computer engineering or equivalent experience
    • 5+ years of ServiceNow design and development experience
    • 3+ years of experience creating and documenting requirements, specifications, and solution designs in a software development environment
    • Extensive industry experience in ITSM best practices implementation
    • Ability to understand business needs, map them to functional requirements and capture technical design solutions for ServiceNow deployment
    • Programming expertise in Java, JavaScript or other functional programming languages used in ServiceNow system
    • Knowledge of relational databases, Active Directory, and APIs
    • Deep understanding of ITIL and ITSM processes
    • Industry experience with DevOps and Agile architectures

    IT Service Management Expert - OSS - Nice to Have Skills

    • Additional ServiceNow Skills and Certifications would be a plus

    IT Service Management Expert - OSS - Assignment Start Date

    ASAP – 6 months to start

    IT Service Management Expert - OSS - Assignment Location

    Toronto, ON – Work Hybrid

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