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    Credit management officer H/F - Winnipeg, MB, Canada - Knewin

    Knewin
    Knewin Winnipeg, MB, Canada

    2 weeks ago

    Knewin background
    Description

    You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need.

    You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways.

    If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career with RBC.

    This is a full time and shift oriented role that offers flexible work arrangements.

    As Canada's leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.

    Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accounts
    Educate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet client's financial obligations
    Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on client's financial situation
    Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
    Ability to build rapport while offering the right solutions for our clients while mitigating risk
    Desire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concerns
    Requires fluency in French and English (oral and written)
    Flexibility to work Monday to Friday, 12:00pm to 11:00pm CST
    Experience working in a team and metrics-based performance environment
    Previous experience working in a Contact/Call Centre and in a fast paced financial and/or service industry

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

    We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

    A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
    A world-class training program in financial services
    Leaders who support your development through coaching and managing opportunities
    RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)

    Full time Platform:
    Personal and

    Commercial Banking Job Type:
    At RBC, we embrace diversity and inclusion for innovation and growth.

    We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

    We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

    Join our Talent Community

    Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

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