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    ServiceNow Discovery Developer - Toronto, Canada - Sun Life

    Sun Life
    Sun Life Toronto, Canada

    1 week ago

    Default job background
    Temps plein
    Description

    Description

    de poste:

    What will you do?

  • Enable tracking of cloud/virtual inventory
  • Manage and improve ServiceNow Discovery
  • Provides governance to ensure the integrity of the Configuration Management Database
  • Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements
  • Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives
  • Build and support integrations with data sources other than ServiceNow Discovery
  • Setup and administration of MID servers
  • Add/update/remove Discovery credentials
  • Create/update/remove Discovery ranges and schedules
  • Monitor CMDB health and resolve conflicts between data sources.
  • Interpret Discovery logs and data to diagnose issues.
  • Define identification and reconciliation rules
  • Create/update/remove identification and reconciliation rules
  • Produces management information, including KPIs and status reports, with an operational and a management focus
  • Identify opportunities to revert from customizations to OOTB functions during platform upgrades.

    • What will you need to succeed?

  • Broad general knowledge of IT infrastructure topology including typical application, server & networking configurations and how they can be documented using a common data model
  • Experience with ServiceNow Discovery - 2 years
  • Expertise and experience with ServiceNow ITOM products are required
  • ServiceNow experience with Discovery, Service Graph framework, Service Mapping and Configuration Management is crucial
  • Strong ITIL knowledge with the ability to relate concepts to implementation strategies (Asset, Config, Change, Problem, Incident, Release)
  • Expertise with scripting languages such as PERL, JavaScript, Python, or PowerShell
  • Thorough understanding of Software Asset Management (SAM) module
  • Experience creating new patterns and enhancing/modifying existing patterns in ServiceNow

    • What is in it for you?

  • Joining an organization that the industry calls 'one of the best places to work'.
  • An extensive support system for continual learning including company-run courses, access to online learning platforms, opportunity for rotations, etc.
  • A flexible work schedule.
  • Engaging Team-building activities to make a remote-first workforce feel connected.
  • Being part of an organization that truly believes in promoting from within, at SLF your growth potential is uncapped

    • L'échelle du salaire de base est pour l'emplacement principal du poste affiché. Elle peut varier selon l'emplacement du candidat sélectionné et d'autres facteurs. En plus du salaire de base, les employés admissibles de la Financière Sun Life participent à différents programmes de rémunération incitative, dont le montant octroyé est discrétionnaire et dépend du rendement de l'employé et de la compagnie. Certains postes de vente participent à des programmes de rémunération incitative basés sur les résultats de vente individuels ou de groupe.

    Depuis toujours, la diversité et l'intégration sont au cœur des valeurs de la Financière Sun Life. Nous croyons qu'un effectif diversifié ayant des points de vue variés et des idées créatives est avantageux pour nos clients, pour les collectivités où nous exerçons nos activités, ainsi que pour nous tous, en tant que collègues. Nous accueillons avec enthousiasme les candidatures de personnes compétentes provenant de tous les horizons.

    Les personnes handicapées ayant besoin de mesures d'adaptation pour présenter leur candidature et celles qui doivent consulter les offres d'emploi sur un support de substitution peuvent envoyer leur demande par courriel à l'adresse ''.

    À la Sun Life, nous voulons créer un environnement de travail flexible où nos employés sont outillés pour donner le meilleur d'eux-mêmes. Nous offrons plusieurs options de travail flexibles selon les exigences du poste et les besoins individuels. N'hésitez pas à en discuter pendant le processus de sélection.

    Nous remercions tous les candidats de l'intérêt manifesté pour ce poste. Nous ne communiquerons qu'avec les personnes qui auront été retenues pour passer une entrevue.

    Échelle salariale:

    82,000/ ,000/135 000

    Catégorie d'emploi :

    Analyse des besoins informatiques - Systèmes

    Fin de l'affichage :

    09/05/2024
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