Jobs
>
Toronto

    Service Delivery Specialist - Toronto, Canada - University of Toronto

    University of Toronto
    University of Toronto Toronto, Canada

    1 week ago

    University of Toronto background
    Full time
    Description

    Date Posted: 04/23/2024
    Req ID: 37064
    Faculty/Division: Ofc of the Chief Information Officer
    Department: Enterprise Infrastructure Solutions
    Campus: St. George (Downtown Toronto)
    Position Number:

    Description:

  • Evaluating new technologies or new and modified businesses processes to determine enhancement requirements
  • Developing and revising business methods that support administrative workflow and objectives
  • Developing and maintaining quality control procedures
  • Analyzing and documenting business requirements
  • Liaising with IT departments and clients regarding translation of business requirements into technical specifications
  • Liaising with technical specialists to resolve end-user issues
  • Preparing cost estimates for clients

    • Essential Qualifications:

  • Bachelor's Degree in STEM, Business or a related field, or acceptable combination of equivalent experience.
  • Minimum five (5) years of recent and related technical experience in IT requirements analysis in a diverse, multi-client and complex operational environment.
  • Excellent experience in regular reporting to customers and internal stakeholders.
  • Experience consulting with clients and acting as a liaison to technical staff through change management within a large, highly complex, and technical organization.
  • Use of Service and Application Lifecycle management applications.
  • Excellent experience working with ticketing systems such as ServiceNow.
  • Experience with billing processes and customer invoicing.
  • Experience with IT service delivery quality control such as monitoring, analyzing metrics, conducting customer surveys on a regular basis.
  • Experience with AGILE and being a scrum master.
  • Excellent analytical and project management skills; including the ability to interpret both business and technical needs.
  • Excellent time management, prioritization, and multi-tasking skills
  • Excellent presentation skills with the ability to facilitate staff training sessions, client workshops, and client meetings.
  • Excellent customer service and interpersonal skills.
  • Ability to read/interpret pre-existing workflows for improving process management.
  • Excellent interpersonal skills working in small to medium teams to facilitate changes in process as well as adapting to new procedures.
  • Excellent Documentation skills; ability to record minutes, notes and draft processes.
  • Strong communication skills; being able to interact with all levels of clients and internal employees.

    • Assets (Nonessential):

  • Experience with ServiceNow vendor platform is considered a strong asset.
  • Familiarity with the University environment, governance, and policies.
  • Demonstrated ability to exercise good judgement, to set priorities and to handle a variety of tasks.
  • Ability to elicit cooperation from a wide variety of sources, including all levels of staff and management at the University.
  • Demonstrated willingness to develop and share technological expertise.
  • Training in project management is an asset.
  • Experience in updating website information and drafting group communications documents.

    • To be successfulin this role you will be:

  • Articulate
  • Communicator
  • Cooperative
  • Organized
  • Self-directed
  • Tactful

    • Closing Date: 05/07/2024, 11:59PM ET
    Employee Group: USW
    Appointment Type: Budget - Continuing
    Schedule: Full-Time
    Pay Scale Group & Hiring Zone:
    USW Pay Band 16 -- $99,548 with an annual step progression to a maximum of $127,305. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
    Job Category: Information Technology (IT)
    Recruiter: Khristen Sivaramalingam

    Lived Experience Statement
    Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

  • HSC Holdings Inc

    Delivery Specialist

    1 week ago

    HSC Holdings Inc Toronto, Canada

    Our Honda Downtown Dealership is looking for a · **Delivery Specialist** to join our amazing team · **Job Purpose** · The Delivery Specialist will be responsible for supporting Sales Consultants through the process of delivering vehicles. The specialist will handle all administra ...

  • AWIN - Volvo Cars Toronto

    Delivery Specialist

    1 week ago

    AWIN - Volvo Cars Toronto Toronto, Canada

    **Job Summary** · How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network · Headquartered in Thornhill Ontario, we are a premier network of 16 luxury automobile dealerships as well as 3 state of the ar ...

  • AWIN - Audi Downtown

    Delivery Specialist

    1 week ago

    AWIN - Audi Downtown Toronto, Canada

    Our Audi Downtown dealership is looking for a Delivery Specialist to join their amazing team**Job Purpose** · Delivery Specialists will be responsible for supporting Sales Consultants through the process of delivering vehicles. The specialist will handle all administrative duties ...

  • Ontario Health

    Specialist, Service Delivery

    6 days ago

    Ontario Health Toronto, Canada

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive ...

  • FIS Global

    Service Delivery Specialist

    3 days ago

    FIS Global Toronto, Canada

    **Position Type**: · Full time · **Type Of Hire**: · Experienced (relevant combo of work and education) · **Education Desired**: · Associate's Degree · **Travel Percentage**: · 0% · **About the team** · Work with a diverse global team responsible for Production support of our glo ...

  • Zenith System Solutions Inc.

    IT Service Delivery Specialist

    1 week ago

    Zenith System Solutions Inc. Toronto, Canada

    5 yrs minimum full time in a corporate/business environment · - Specific Responsibilities Planning & Administration · - Provide information and assist IT Service Delivery Manager with IT budgeting and cost control · - Follow and enforce Emerson policies regarding IT management, s ...

  • Parkview BMW

    Product Genius/delivery Specialist

    1 day ago

    Parkview BMW Toronto, Canada

    Parkview BMW is looking for a Product Genius/Delivery Specialist who is a motivated self-starter to join our Sales Team · **Benefits**: · - Group Insurance/Profit Sharing Program after 3 months of employment · - Employee Lease Program · **Responsibilities**: · - Develop an in-dep ...

  • Balloonery

    Delivery Driver and Event Specialist

    3 days ago

    Balloonery Toronto, Canada

    We are a young, energetic high-growth company. As a delivery driver and event specialist you will be responsible for delivering balloon orders and occasinally assisting our decerators set-up balloon installations on-site. · As the delivery person you are meeting face-to-face with ...

  • Air Miles

    Marketing Delivery Specialist Ii

    3 days ago

    Air Miles Toronto, Canada

    The AIR MILES Reward Program is Canada's most recognized loyalty program with nearly 10 million active collector accounts. With more than 30 years of experience, we have a proven track record of driving long-term loyalty. · There's a reason we're recognized as one of the best pla ...

  • RepRisk AG

    Data Delivery and Integration Specialist

    3 days ago

    RepRisk AG Toronto, Canada

    **Company Description** About Us** · RepRisk is a rapidly-growing global company and a pioneer in the ESG data science field. Our goal is to make the world a better place by creating transparency in the business world - we are driving positive change via the power of data. We com ...

  • Volvo Metro West

    Delivery Specialist

    1 week ago

    Volvo Metro West Etobicoke, Canada

    Reporting to the General Sales Manager, the **Delivery Specialist (Volvo Metro West)** is responsible for ensuring that all vehicles scheduled for delivery are processed timely and with precision. This individual is an excellent communicator and collaborator with a strong knowled ...

  • KPMG-Canada

    Tax Specialist, Intelligent Delivery and Innovation

    4 days ago

    KPMG-Canada Toronto, Canada

    **Overview** · At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. · **The Opportunity** · Intelligent Delivery and Innovation (iDi), is KPMG's innovative ...

  • Clutch Canada

    Delivery Specialist

    1 week ago

    Clutch Canada Etobicoke, Canada

    **About Clutch**: · We're on a mission to reinvent the way people buy, sell, and own cars. Are you game? · Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars fr ...

  • Clutch Technologies Inc.

    Delivery Specialist

    5 hours ago

    Clutch Technologies Inc. Etobicoke, Canada

    **About Clutch**: · We're on a mission to reinvent the way people buy, sell, and own cars. Are you game? · Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundred ...

  • Metro Chaîne d'Approvisionnement Inc.

    Delivery Service Specialist

    1 week ago

    Metro Chaîne d'Approvisionnement Inc. Concord, Canada

    **JOB SUMMARY**: · Reporting to the Delivery Service Specialist Supervisor the Delivery Service Specialist's primary responsibility is providing direct-to-retail deliveries for a dedicated Metro customer. It is essential that the Delivery Service Specialist create a positive cust ...

  • AWIN-Mercedes-Benz Oakville

    Delivery Specialist

    1 week ago

    AWIN-Mercedes-Benz Oakville Oakville, Canada

    Our · **Mercedes-Benz Oakville **Luxury Dealership is looking for a · **Delivery Specialist** to join our amazing team · **Job Purpose** · The Delivery Specialist will be responsible for supporting Sales Consultants through the process of delivering vehicles. The specialist will ...

  • Porsche Markham - Pfaff Automotive Partners

    Delivery Specialist

    1 week ago

    Porsche Markham - Pfaff Automotive Partners Markham, Canada

    **Who We Are** · At Pfaff Automotive Partners, we're united by a passion for cars, and we're as crazy about them. It's about more than just selling and servicing cars. We're passionate about long-term relationships with our teammates, clients, and communities. We love driving the ...

  • BMW Markham - Pfaff Automotive Partners

    Delivery Specialist

    5 hours ago

    BMW Markham - Pfaff Automotive Partners Markham, Canada

    **Who We Are** · At Pfaff Automotive Partners, we're united by a passion for cars, and we're as crazy about them. It's about more than just selling and servicing cars. We're passionate about long-term relationships with our teammates, clients, and communities. We love driving the ...

  • DuBois Chemicals

    Demand Delivery Specialist

    1 week ago

    DuBois Chemicals Greater Toronto Area, Canada

    It's fun to work in a company where people truly BELIEVE in what they are doing · We're committed to bringing passion and customer focus to the business. · The Demand Delivery Specialist ensures safety and adherence to applicable regulations and internal requirements in the deliv ...

  • Veolia

    Delivery Specialist

    1 week ago

    Veolia Oakville, Canada

    Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us._ · - The collective expertise and passion of o ...