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    Operations Manager - Mississauga, Canada - GAT Airline Ground Support

    GAT Airline Ground Support
    GAT Airline Ground Support Mississauga, Canada

    1 week ago

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    Description

    Operations Manager

    Reports To: General Manager

    Summary

  • The Operations Manager is responsible for ensuring the safe and efficient operation of all day to day operations for their local Sky Cafe station.

    • Job Responsibilities

  • Overall Job Duties
  • Promote and embody the company core values, ensuring all team members are committed
  • Responsible for providing a safe and secure work environment for all employees
  • Promote a Safety-First environment within the workplace
  • Participate in building a monthly forecast for all flight activities and base expenses
  • Assist in managing corporate financial expectations to maximize profit to budget
  • Responsible for all scheduling activities as it relates to Duty Managers, Leads, Transport and Warehouse departments
  • Manage and review Daily Labour Percentage (DLP) /Revenue performance and adjust accordingly
  • Manage and maintain carrier/company KPI expectations
  • Lead regular employee/leadership engagement meetings
  • Ensure employees are in compliance with uniform, appearance, and personal protective equipment policies (safety toe shoes, uniform cleanliness, and jewelry)
  • Adhere to all policies and follow established procedures
  • Participate in required meetings, providing input and recommendations
  • Conduct appropriate Operational/Safety briefings
  • Conduct training and provide ongoing training support to all staff.
  • Perform audits ensuring all employees are following Company policies and procedures
  • Communicate regularly with your General Manager as it relates to the operation
  • Accountable for meeting or exceeding all safety, financial, and operational objectives
  • Assess and develop leadership to maximize potential (succession planning)
  • Have a complete understanding of all contract details by carrier and base to ensure we are maximizing our revenue for each carrier handled.
  • Identify high potentials (HIPOTS) for future growth and development within the company
  • Actively participates in the Safety Management System (SMS)
  • Ensure GPET incident report (Safety Management System – SMS) is generated and sent out within 3 hours of occurrence
  • Ensure all required training is completed to company standard
  • Perform all functions of all operational positions, as needed
  • Delegate job duties as required and ensure completion
  • Ensure timely execution of all required duties and expectations
  • Perform other duties as assigned

    • Work Environment

  • Exposure to extreme temperature changes and noise
  • May be required to work in a cold room of 4 degrees or less for extended periods of time
  • Must be capable of lifting/pushing/pulling up to 50lbs (23 kg) on a regular basis as per the physical demands analysis for the task at hand
  • Regular standing, bending, and lifting during shift
  • Must be able to work at heights up to 25 feet or more depending upon type of aircraft
  • Able to perform job duties outside in all weather conditions

    • Core Competencies

  • Efficiently work as part of a team, as well as independently without direct supervision
  • Effective verbal and written communication skills, with individuals at all levels of the organization
  • Ability to thrive and adapt in a fast-paced environment
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Excellent prioritizing, time management and organizational skills
  • Proficient in Microsoft Excel, Word, G Mail, Google Drive
  • Attention to detail in all areas of work
  • Confident, consistent, decisive personality
  • Willingness to learn and adapt to a changing work environment
  • Ability to ensure confidentiality of sensitive information
  • Strong skills in conflict resolution
  • Possess a strong safety focus
  • Strong customer service mindset
  • Ability to organize and manage multiple priorities
  • Excellent interpersonal skills and a collaborative management style
  • A demonstrated commitment to high professional ethical standards and a diverse workplace

    • Requirements

  • Be at least 18 years of age
  • 3 - 5 years of leadership experience
  • Possess a valid driver's license and maintain in good standing
  • Ability to work on a permanent basis in Canada
  • Obtain a clear criminal record
  • Must obtain necessary airport and/or Transport Canada security clearances and maintain in good standing
  • Must obtain necessary airport vehicle operators permit and maintain in good standing
  • Must be able to operate all equipment as pertains to the position (forklifts, high lift trucks, catering vans)
  • Ability to work within the required time parameters
  • Ability to work nights, weekends, holidays, and varying schedules
  • Must successfully complete airline and corporate specific training programs and recertification
  • Must have the ability to travel as required
  • Must have current passport and maintain in good standing
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