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    Team Lead - Markham, Canada - JobCart Inc

    JobCart Inc
    JobCart Inc Markham, Canada

    1 day ago

    Default job background
    Full time
    Description

    You must in Ontario to apply.

    JobCart Inc is seeking a talented and motivated individual to join our team as a Team Lead. This position is open to Chinese-speaking candidates only. As a Team Lead, you will be responsible for overseeing a team of employees and driving their success. You will collaborate with our Chinese-speaking clients to provide exceptional customer service and support. This is an excellent opportunity for a bilingual individual with leadership skills to contribute to the growth and success of our company.

    Responsibilities

    • Manage and lead a team of employees
    • Ensure team members are meeting performance targets
    • Provide coaching and guidance to team members
    • Collaborate with clients to understand their needs and provide solutions
    • Monitor and analyze team performance, identifying areas for improvement
    • Create and maintain a positive and productive work environment
    • Handle escalated customer issues and resolve them promptly

    Requirements

    • Fluent in Chinese (Mandarin or Cantonese)
    • Prior experience in a leadership role
    • Strong communication and interpersonal skills
    • Customer service-oriented mindset
    • Ability to motivate and inspire team members
    • Excellent problem-solving and decision-making abilities
    • Ability to work in a fast-paced and dynamic environment
    • Proficiency in Microsoft Office Suite
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