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    Information Technology Support Specialist - North Vancouver, Canada - Insight Global

    Insight Global
    Insight Global North Vancouver, Canada

    3 days ago

    Default job background
    Retail
    Description

    DAY TO DAY:

    Working for the IS Support & Operations team, you will be responsible for all aspects of how people access technology in their day-to-day work. They host and manage the systems that are the foundation of our technology solutions and support a very diverse range of departments, all within a connected and cohesive organization.

    You will:

    -Help users make the most of their Windows/Mac workstations, iPhones, printers, handhelds, tablets and other devices through their whole lifecycle from initial imaging through to safe disposal

    Provide connectivity to desk areas and assisting remote users with basic connectivity support to ensure they can communicate with the systems they need (WiFi/Ethernet/VPN) in and out of the office

    Onboard new users and other day-to-day IT support tasks as coordinated by a central support ticketing system

    Assist in meeting room technology maintenance

    MUST HAVES:

    1+ years (and no more than 4 years) of IT and Customer Service-related education

    Experience with, or are familiar with the idea of a ticketing system (Jira, Zendesk etc)- ie. can open and close an active ticket

    Help desk experience both in person and virtually

    Experience with Windows and MacOS, Microsoft office suite and or a Windows networking environment

    Active Directory Experience

    Strong communication skills, both written and verbal with a knack to communicate complex IT issues to a wide range of audience members from full-stack developers to finance team members

    -A customer service orientation with a passion for IT Support and a desire to grow in a collaborative environment

    PLUSSES:

    -Office 365 administration experience (EX. with admin portals)

    -Extensive Hardware configuration and installation experience

    -Experience with AV/HDMI configurations in meeting rooms (ie. setting up sound bars and televisions).

    -Has a car & drivers license for travel to and from New Westminster office as needed

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