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    Senior IT Support Analyst - TORONTO, Canada - Royal Bank of Canada

    Royal Bank of Canada
    Royal Bank of Canada TORONTO, Canada

    5 days ago

    Royal Bank of Canada background
    Full time
    Description

    Job Summary

    Job Description

    What is the opportunity?

    You will provide support for incident management, problem management, deployments, and maintenance. You would partner with different teams under Wealth Management. You will provide technical and functional support to the business. You will strive to improve the maintenance process. You will be responsible for maintaining the support artifacts, Knowledge Articles. You will be leading the team in front of business towards weekly status calls.

    What will you do?

    • Provide production support services to Digital Support team on application reported issues.
    • Work on Incidents reported by end users.
    • Perform production deployments.
    • Perform PIV in production as and when required.
    • Maintain Different environments (DEV, QA, UAT, PROD) from infra perspective.
    • Co-ordinate with different teams to get the work done.
    • Work with Product Owners to prioritize the issues in Production.
    • Manage and Lead incident review calls with Product Owners
    • Represent team on Weekly Release Management Meetings
    • Participate in Disaster Recovery exercises.
    • Co-ordinate Annual Pen Testing for applications
    • Provide weekly update to Management for various initiatives and their progress.
    • Provide on call support on odd hours.
    • Join standup calls with project team.
    • Guide and assist team members with technology updates.
    • Work towards automating day to day and other maintenance activities.
    • Work on SRE related stuff to optimize the support process.

    What do you need to succeed?

    Must have:

    • SQL 2016, NodeJS, Angular, OpenShift v4.3, 4.4, Jira, GitHub, ITSM/Service Now, Mongo DB 5.x, 6.X, Linux, Windows, IIS v8.x, 9.x, Azure
    • You should be able to work independently.
    • You should have 2-3 years of development experience apart from 3-4 years of maintenance experience.
    • Worked on CI/CD Pipeline
    • Excellent problem-solving skills, communication skills, interpersonal skills
    • Availability to support applications outside of business hours in case of issues and deployments

    Nice-to-have

    • Prior experience of supporting Apps on Digital Platform
    • Exposure to DevOps automation
    • Cloud tools exposure will be a big plus in this role.
    • Strategic thinker with excellent interpersonal skills to work across teams and businesses.

    What's in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

    • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
    • Leaders who support your development through coaching and managing opportunities
    • Ability to make a difference and lasting impact.
    • Work in a dynamic, collaborative, progressive, and high-performing team
    • A world-class training program in financial services
    • Flexible work/life balance options
    • Opportunities to do challenging work.

    #LI-Post

    #LI-Hybrid

    #TechPJ

    Job Skills

    Angular, Angular, AngularJS, Angular UI, Apache Kafka, CloudBees Jenkins, Critical Thinking, Customer Support Systems, Elastic Logstash, ElasticSearch, Git, GitHub, Group Problem Solving, HashiCorp Vault, IBM Urban deploy, IIS Configuration, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Jenkins Continuous Integration, Linux, Microsoft SQL Server, Microsoft Windows, Microsoft Windows Server {+ 7 more}

    Additional Job Details

    Address:

    RBC CENTRE, 155 WELLINGTON ST W:TORONTO

    City:

    TORONTO

    Country:

    Canada

    Work hours/week:

    37.5

    Employment Type:

    Full time

    Platform:

    Technology and Operations

    Job Type:

    Regular

    Pay Type:

    Salaried

    Posted Date:

    Application Deadline:

    Inclusion and Equal Opportunity Employment

    At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
    ​​​​​​​
    We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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