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    IT System Administrator - Toronto, Canada - International Point of Care

    International Point of Care
    International Point of Care Toronto, Canada

    2 days ago

    Default job background
    Full time
    Description
    Salary:

    International Point of Care is an Etobicoke, ON-based company specialized in the area of rapid point-of-care. We develop, manufacture, and supply unique biological reagents, raw materials, and lateral flow components for the in-vitro diagnostic industry and the research and development community.

    Our expanding team is currently looking for an IT System Administrator I for a full time permanent position.

    Position Summary


    As System Administrator II you will support existing IT solutions, both on-premises and cloud-based, and provide escalated support for IT help desk operations. This position requires a willingness and aptitude to tackle a wide range of challenges, while applying and enforcing corporate IT polices across all our sites. You will own end-to-end projects while working with employees and business leaders in an extremely collaborative environment. Must be detail-oriented, highly motivated, and willing to develop new processes where they do not exist.


    What You Will Do



    • Take ownership of IT-related issues to complete resolution

    • Place software and hardware into production environment

    • Support network infrastructure including upgrades and configuration changes

    • Prepares users by designing and conducting training programs, providing references and support

    • Administer VOIP telephone system

    • Involved in electrical, power backup, and surge protection system configuration as they relate to communication and computer systems, as well as security equipment

    • Create and update documentation of all processes related to role

    • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems

    • Monitor, maintain, and execute IT automation processes and procedures

    • Responsible for tracking hardware and software inventory

    • Administer Environmental Monitoring Systems

    • Perform other tasks as assigned by management, which may not be listed above, that are necessary to accomplish our goal of improving lives by supporting scientific discovery

    • Position may require some after business hours and weekend work as needed

    Who You Are & What You Bring


    Knowledge, Skills and Abilities:



    • 3+ years knowledge of network connectivity, systems, security, software, and hardware

    • Microsoft Server Technologies (AD/DNS/GPO/Account Administration)

    • Windows Operating Systems (Windows 10/11) – deployment, administration, upgrades

    • Microsoft/Office 365 (Teams, Sharepoint, OneDrive, Intune, etc...)

    • Proficient in scripting, Powershell preferred

    • Articulate in the English language


    Preferred educational and experiential background:



    • 3+ years' experience in IT Support and System/Network Administration

    • Bachelor's degree or equivalent experience required

    • CompTIA A+, Security+, Network+, MCSE/MCSA, and Power Shell (Azure and Office 365 scripting) are highly preferred

    • Experience with Okta, RingCentral, Datto, and NinjaRMM highly preferred but not required

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