Jobs
>
Calgary

    Technical Support Specialist - Alberta, Canada - Ecobee

    Ecobee
    Ecobee Alberta, Canada

    Found in: Talent CA C2 - 1 day ago

    Default job background
    Description

    Hi, we are ecobee.

    ecobee introduced the world's first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution.

    In 2021, ecobee became a subsidiary of Generac Power Systems. Generac introduced the first affordable backup generator and later created the category of automatic home standby generator. The company is committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Together, we take pride in making a meaningful difference to the environment.

    Why we love to do what we do:

    We're helping build the world of tomorrow with solutions that improve everyday life while making a positive impact on the planet. Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses. While we're proud of what we've done so far, there's still a lot we can do—and you can be part of it.

    Join our extraordinary team.

    We're a rapidly growing global tech company headquartered in Canada, in the heart of downtown Toronto, with a satellite office in Leeds, UK (and remote ecopeeps in the US). We get to work with some of North America and UK's leading professionals. Our colleagues are proud to bring their authentic selves to work, confident that what we do is grounded in a greater purpose. We're always looking for curious, talented, and passionate people to join our team.

    Who You'll Be Joining :

    Our Technical Support team has a focus on providing the best customer experience by building trust and troubleshooting ecobee products. They use their problem-solving skills to help our Smart Owners optimize and restore comfort in their homes and are advocating for energy conservation to help build a sustainable future. They are a smart, curious, and empathetic team who strive to stand out from the crowd and consistently receive great reviews from our customers as a result. We are proud of our support team, and the reputation we have as a leading company in smart home technology is in large part attributed to their dedication to our customers.

    We are committed to supporting our customers remotely and we focus on providing them with the help they need.

  • Full time positions
  • Individuals are assigned 5 shifts per week, with 2 consecutive days off
  • Start times may range from 9:30am MT to 1:30pm MT.

    • The shift details for the available position are listed below. This includes weekends and holidays as we are a 7 day/week operation. You'll need to be flexible with your availability and your schedule will be based on business needs.

    We are currently looking to hire people who live in the province of Alberta but will be accepting applications from other provinces later in 2024.

    How you'll make an impact:

    As a Technical Support Specialist, you'll be the first line of support at ecobee. You will work with our Smart Owner to diagnose and solve technical and non-technical issues through phone, email, and chat. We have a variety of smart home products and services and requests may be fairly technical at times. As an example, one day you maybe be assisting a Smart Owner with installing an ecobee device, and another day might be assisting a Smart Owner with software and energy inquires. As an advocate for energy conservation, you will also provide guidance, knowledge, and helping our Smart Owners setting up their devices to provide comfort and energy savings.

    You will be provided with all the knowledge and tools required to be able to provide a memorable experience to our Smart Owners, during your first 8 weeks of paid Training involves remote in-class and on-the-phone training to ensure you know the theory and can apply it practically

    What You'll Bring to the Table :

  • Strong customer service experience is a must – whether your experience is in food service, hospitality, or retail, we are looking for individuals who can solve problems with our Smart Device Owners on the spot via phone, emails, or chat
  • Superior verbal and written communication skills with the ability to communicate across various platforms; having a friendly and accessible communication style is what we're all about
  • Proven ability to multi-task and effectively use various tools and systems to resolve customer inquiries.
  • Ability to search for and find answers, independently, using available knowledge and resources.
  • The aptitude and eagerness to learn and adapt to new technology, with a conceptual understanding of smarthome devices, home automation and virtual voice assistants.
  • You're able to efficiently listen to and document all Smart Owner interactions on the spot.
  • You have a passion for customer support, love learning, and appreciate a good challenge

    • Interview Process:

  • A call with a member in Talent Acquisition , around 30 minutes in length.
  • The last step of the process is a 1-hour virtual, final interview. You will be asked to prepare and then present a 10-minute live demonstration on a topic of your choosing during the interview.This will be followed by a Q&A where the interviewer will ask more questions about your skillset and professional experience.
  • Just so you know: The hired candidate will be required to complete a background check.

    • With ecobee, you'll have the opportunity to:

  • Be part of something big: Get to work in a fresh, dynamic, and ever-growing industry.
  • Make a difference for the environment: Make a sustainable impact while on your daily job, and after it through programs like ecobee acts.
  • Expand your career: Learn with our in-house learning enablement team, and enjoy our generous professional learning budget.
  • Put people first: Benefit from competitive salaries, health benefits, and a progressive Parental Top-Up Program (75% top-up or five bonus days off).
  • Play a part on an exceptional culture: Enjoy a fun and casual workplace with an open concept office, located at Corus Quay. ecobee Leeds is based at our riverside office on the Calls.
  • Celebrate diversity: Be part of a truly welcoming workplace. We offer a mentorship program and bias training.
  • beBee Professionals

    Support Specialist

    Found in: beBee Professionals CA - 3 days ago

    beBee Professionals Calgary, Canada Customer Support Representatives Freelance

    Job Title: Support Specialist · Location: Calgary, AB · Company: beBee Professionals · Job Description: · We are looking for a Support Specialist to join our team in Calgary, AB. The Support Specialist will be responsible for providing technical assistance to our customers and in ...

  • beBee Professionals

    Network Support Specialist

    Found in: beBee Professionals CA - 3 days ago

    beBee Professionals Calgary, Canada Network Support Services Freelance

    Network Support Specialist · beBee Professionals is looking for a Network Support Specialist to join our team in Calgary. The successful candidate will be responsible for providing technical support and maintenance of our network infrastructure. · The ideal candidate should have ...

  • beBee Professionals

    Network Support Specialist

    Found in: beBee Professionals CA - 3 days ago

    beBee Professionals Calgary, Canada Network Support Services Freelance

    Job Offer: Network Support Specialist · beBee Professionals is looking for a Network Support Specialist to join our team in Calgary. · The successful candidate will be responsible for providing technical support and maintenance of the company's network infrastructure. This includ ...

  • beBee Professionals

    Technical Support Specialist

    Found in: beBee Professionals CA - 3 days ago

    beBee Professionals Calgary, Canada Customer Support Representatives Freelance

    BeBee Professionals is looking for a Technical Support Specialist to join our team in Calgary. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and providing technical advice and guida ...

  • beBee Professionals

    Intuit QuickBooks Support Specialist

    Found in: beBee Professionals CA - 3 days ago

    beBee Professionals Calgary, Canada Support - Intuit QuickBooks Specialists Freelance

    Intuit QuickBooks Support Specialist · beBee Professionals is looking for an experienced Intuit QuickBooks Support Specialist to join our team in Calgary. The successful candidate will be responsible for providing technical support to our clients, troubleshooting and resolving is ...

  • beBee Professionals

    Virtual Support Specialist for Education

    Found in: beBee Professionals CA - 3 days ago

    beBee Professionals Calgary, Canada Support - Virtual Assistant Services Freelance

    BeBee Professionals is looking for a Virtual Support Specialist for Education to join our team in Calgary. · The successful candidate will be responsible for providing technical support to our clients in the education sector. This includes troubleshooting and resolving technical ...

  • beBee Professionals

    Intuit QuickBooks Support Specialist

    Found in: beBee Professionals CA - 3 days ago

    beBee Professionals Calgary, Canada Support - Intuit QuickBooks Specialists Freelance

    BeBee Professionals is looking for an Intuit QuickBooks Support Specialist to join our team in Calgary. · The successful candidate will be responsible for providing technical support to customers using Intuit QuickBooks software. This includes troubleshooting, diagnosing, and res ...

  • PaintScout

    Support Specialist

    Found in: Jooble CA O C2 - 51 minutes ago

    PaintScout Calgary, AB, Canada

    PaintScout is an industry-leading estimation and sales management software for painting contractors. Our small but mighty team of eleven is based in Calgary, AB, and serves painting contractors throughout North America. Role: Client Support Specialist · Location: Calgary, Albert ...

  • PaintScout

    Client Support Specialist

    Found in: Jooble CA O C2 - 51 minutes ago

    PaintScout Calgary, AB, Canada

    What is PaintScout? · PaintScout is an industry-leading estimation and sales management software for painting contractors. Our small but mighty team of eleven is based in Calgary, AB, and serves painting contractors throughout North America. Dive into the exciting world of SaaS a ...

  • TC Energy

    Executive IS Support Specialist

    Found in: Talent CA C2 - 6 days ago

    TC Energy Calgary, Canada Full time

    Determined. Imaginative. Curious. If these are some of the ways you describe yourself — we want to learn more about you At TC Energy, we are Energy Problem Solvers — passionate about transitioning North America to cleaner energy while meeting the energy demands of today and tomo ...

  • MNP

    Application Support Specialist

    Found in: Talent CA C2 - 1 day ago

    MNP Calgary, Canada Full time

    Job Details · Description · Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. · Make an impact with our Technology - Operations team as an Ap ...

  • TC Energie

    Executive IS Support Specialist

    Found in: beBee S2 CA - 6 days ago

    TC Energie Calgary, Canada Full time

    Determined. Imaginative. Curious. If these are some of the ways you describe yourself — we want to learn more about you At TC Energy, we are Energy Problem Solvers — passionate about transitioning North America to cleaner energy while meeting the energy demands of today and tomor ...

  • EightSix Network Inc

    Sales & Admin Support Specialist

    Found in: Jooble CA O C2 - 1 hour ago

    EightSix Network Inc Calgary, AB, Canada

    SPS West, a pioneering authority in industrial engineered product solutions, is in search of a resourceful and detail-oriented Administrative Sales Support Specialist to assist in diagnosing issues and providing proven, customized solutions. Our strengths encompass swift turnarou ...

  • Air Canada

    technical services support specialist

    Found in: Jooble CA O C2 - 1 hour ago

    Air Canada Calgary, AB, Canada Full time

    Job Description: · The Airport Service Help Desk Specialist provides 24/7, 365-day support to Airport Amadeus/Altea DCS users worldwide and E-ticket partners when required. Provide day of oversight of ops and act as a point of contact for the Airport Service Help Desk coordinato ...

  • Microsoft

    Digital Support Sales Specialist

    Found in: Talent CA C2 - 6 days ago

    Microsoft Calgary, Canada Full time

    Overview · Enterprise Digital Sales, part of Microsoft's SMC (Small, Medium, & Corporate)and Digital sales organization, empowers our customers through the unique value of the Microsoft Cloud by building a globally-led, digital-first scale organization aligned with partners. As ...

  • Mc Carthy Tetrault

    Document Specialist, Team Support

    Found in: Talent CA C2 - 1 day ago

    Mc Carthy Tetrault Calgary, Canada Remote

    Job Description · At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of and one of . Our culture is built on professional excellence, collaboration, innovation, t ...

  • Surerus Murphy Joint Venture

    Information Technology Support Specialist

    Found in: Talent CA C2 - 1 day ago

    Surerus Murphy Joint Venture Calgary, Canada

    ROLE · Our downtown Calgary office is searching for a customer service driven, hands-on Information Technology Support Specialist to join our team. In this role, you are responsible for providing technical support on operating systems, network protocols and specific application ...

  • Dyno Nobel

    Business Operations Support Specialist

    Found in: Talent CA C2 - 4 days ago

    Dyno Nobel Calgary, Canada

    Who We Are · Dyno Nobel is a global leader in the commercial explosives industry. We provide innovative blasting solutions and quality explosives products throughout North America, Australia and selected customers in the Asia Pacific. · Join us in everything that's great about D ...

  • ICwhatUC - AR Video for Enterprise

    Product Line Support Specialist

    Found in: Jooble CA O C2 - 1 hour ago

    ICwhatUC - AR Video for Enterprise Calgary, AB, Canada

    ICwhatUC has an employee stock option plan – one of the perks of joining a company as one of its foundational team members Stock options are built directly into our compensation plan and are offered as a bonus when we hit collective company goals. · Unlimited vacation · ICwhatU ...

  • Sobeys

    Specialist Professional Affairs Support

    Found in: beBee S2 CA - 6 days ago

    Sobeys Calgary, Canada

    Requisition ID: 181825 · Career Group: Corporate Office Careers · Job Category: In-Store Pharmacy Quality and Regulatory · Travel Requirements: 0 - 10% · Job Type: Full-Time · Country: Canada (CA) · Province: Nova Scotia; Alberta · City: Dartmouth or Calgary · Location: Dart ...