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Virtual Customer Service Representative
Found in: beBee Professionals CA - 1 day ago
BeBee Professionals is looking for a Virtual Customer Service Representative to join our team in Ottawa. The successful candidate will be responsible for providing excellent customer service to our clients, responding to inquiries, and resolving customer complaints. · The ideal c ...
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Customer Service Representative
Found in: Jooble CA O C2 - 4 days ago
Westlake Chemical Ottawa, ON, CanadaCustomer Service Representative page is loaded · Customer Service Representative · Apply locations CA - Nepean, ON time type Full time posted on Posted Yesterday job requisition id R24564 Westlake offers you the potential to enrich your work life and career experience in an en ...
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Customer Service Representative
Found in: Jooble CA O C2 - 2 days ago
Porter Airlines Inc. Ottawa, ON, CanadaJob Summary · Reporting to the Station Manager, Ottawa – YOW and working collaboratively with the broader team, the Customer Service Representative contributes to the efficient day-to-day operations of the department and delivers an elevated level of attentive and thoughtful ser ...
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Client Services Representative
Found in: Talent CA C2 - 4 days ago
Spade Recruiting Ottawa, Canada Full timeWe are currently looking for service-minded individuals with good communication skills to fill several sales and customer service representative positions in your area. Daily activities include inbound and outbound calling, setting appointments, performing presentations to member ...
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Technical Service Representative
Found in: Talent CA C2 - 6 days ago
Nelson Laboratories Ottawa, Canada Full timePosition Summary · In this role you will join Nordion's dynamic team of technical service representatives responsible for delivering quality products and services at the highest level of customer satisfaction. Reporting to the Product Manager, Irradiator Technology and Strategic ...
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Customer Service Representative
Found in: Talent CA C2 - 6 days ago
Porter Airlines Ottawa, Canada Part timeJob Summary · Reporting to the Station Manager, Ottawa – YOW and working collaboratively with the broader team, the Customer Service Representative contributes to the efficient day-to-day operations of the department and delivers an elevated level of attentive and thoughtful serv ...
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Customer Service Representative
Found in: Talent CA C2 - 4 days ago
Fortinet Ottawa, Canada Full timeFortinet is currently looking for Customer Service Representatives to join our Technical Assistance Center (TAC) in Ottawa to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting ou ...
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Donor Services Representative
Found in: Talent CA C2 - 6 days ago
Canadian Blood Services Ottawa, CanadaJob category: Customer service · Job posting ID: 5884 · Employment status: Regular part-time · Position's anticipated start date: · Possible schedule/FTE: .3 · Classification: BT OPSEU 477 · Salary/Rate of pay: 21.95 · Application deadline: · Application requirements: · Your ...
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Customer Service Representative
Found in: Talent CA C2 - 3 days ago
Intact Financial Corporation Ottawa, Canada Full timeOur employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts. · Feel empowered to learn and ...
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Donor Services Representative
Found in: Talent CA C2 - 6 days ago
Canadian Blood Services Ottawa, Canada Regular Part timeJob category: Customer service · Job posting ID: 5884 · Employment status: Regular part-time · Position's anticipated start date: · Possible schedule/FTE: .3 · Classification: BT OPSEU 477 · Salary/Rate of pay: 21.95 · Application deadline: · Application requirements: · ...
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Residence Services Representative
Found in: beBee S2 CA - 3 weeks ago
Campus Living Centres Ottawa, Canada Full time1. Position Summary and Job Magnitude · The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and ...
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guest service representative
Found in: Talent CA 2 C2 - 4 days ago
Omniscient Wellness Centre Inc. Ottawa, CanadaWork Term: Permanent · Work Language: English · Hours: 40 hours per week · Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years · Experience: 1 year to less than 2 years · Work setting · Spa · Tasks · Greet people and direct ...
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Customer Service Representative
Found in: Talent CA C2 - 4 days ago
Skyservice Ottawa, CanadaPosition at Skyservice Business Aviation Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our ...
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Customer Service Representative
Found in: Talent CA C2 - 4 days ago
Westlake Ottawa, Canada Full timeWestlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate. · SUMMARY · The function of this position is ...
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Customer Service Representative
Found in: Talent CA C2 - 4 days ago
SE Health Ottawa, Canada Full timePOSITION SUMMARY: Provide personalized customer service, key coordination and administration support to the Service Delivery Centre by managing inbound calls from funders and clients, processing client referrals and set-up of customized service schedules. Maintains ongoing commu ...
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guest service representative
Found in: Talent CA 2 C2 - 2 days ago
Omniscient Wellness Centre Inc. Ottawa, CanadaDurée de l'emploi: Permanent · Langue de travail: Anglais · Heures de travail: 40 hours per week · Education: · Expérience: · Education · College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years · Work setting · Spa · Tasks · Greet peopl ...
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Customer Service Representative
Found in: beBee S2 CA - 1 week ago
Saint Elizabeth Health Care Ottawa, Canada Full timeWe are currently hiring a Full-Time Customer Service Representative, Hybrid · POSITION SUMMARY: · Provide personalized customer service, key coordination and administration support to the Service Delivery Centre by managing inbound calls from funders and clients, processing clien ...
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Customer Service Representative
Found in: Talent CA C2 - 4 days ago
Westlake Ottawa, Canada Full timeWestlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate. · SUMMARY · The function of this position is ...
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Service Centre Representative
Found in: Talent CA C2 - 6 days ago
City of Ottawa Ottawa, Canada 1 or more Full time Temporary positions - up to 1 yearRequisition ID: 11905 · Department: Finance and Corporate Services Dept. · Service: Payroll, Pensions & Benefits Service · Branch: Client Experience Branch · Employment Type: 1 or more Full-time Temporary positions - up to 1 year · Work Hours: 35.00 hours per week · Affiliati ...
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Service Representative I
Found in: beBee S2 CA - 5 days ago
City of Ottawa Ottawa, Canada Part timeRequisition ID: 8814 · Department: Rec, Cultural & Facility Services Dept. · Service: Community Rec, Culture & Sport Services · Employment Type: 1 or more Part-time Continuous Positions - up to 24 hours per week · Salary Information: $ $17.228 per hour (2024 rates of p ...
Lead, Customer Service Representative - Ottawa, Canada - Porter Airlines
Description
Job SummaryThis position will report to the Station Manager, Ottawa.
The Lead CSR will be responsible for overseeing and monitoring the day to day functions of all CSRs when occupying the Lead CSR role.
Duties & Responsibilities Correctly identify operational issues, view situations in their entirety and provide sound judgment in managing challenging situations Effectively plans and manages resources and team members while on shift to achieve safety, reliability and service goals Models Porter's core service behaviours and coaches CSRs to do the same Promotes an operationally safe environment, ensuring that team members are following proper Porter safety procedures.
Makes decisions in accordance with Porter's priorities of safety, reliability, and service Responsible for ensuring safe and efficient handling of aircraft departure and arrivals Adheres to and models company policies and procedures, acting quickly to coach and correct procedural drift with fellow team members Supports Leadership in implementing change management initiatives at the Station Assists Station Leadership in building a highly trained and high performance team "First level" Station Leadership, actively supports team members Identifies and reports team member punctuality/attendance and training issues daily Takes an active role in training and retraining.
Conducts on the job training and completes on the job checklists. Assesses the work performance and grooming standards of CSRs. Provides accurate, timely and constructive coaching and feedback.Alerts Station Leadership of feedback or ongoing concerns Guides and mentors team members Assists CSRs and delegates tasks to improve their efficiencies Act as a point of escalation for passenger handling issues Responsible for opening and closing the Station check- in, lounge and gate areas on a daily basis Creates and encourages team spirit and synergy Recognizes and reinforces the contribution of all team members Provides customer feedback to Station Leadership team Actively participates in Porter's Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.
Models behaviours consistent with Our:
Values and Porter's Respect and Dignity Policy. Ensure all Team Members follow this example. Other duties as assigned by Station Leadership.
Behavioural Competencies Concern for Safety:
Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others
Teamwork:
Working collaboratively with others to achieve organizational goals
Passenger/Customer Service:
Providing service excellence to internal and/or external customers (passengers)
Initiative:
Dealing with situations and issues proactively and persistently, seizing opportunities that arise
Results Focus:
Focusing efforts on achieving high quality results consistent with the organization's standards
Fostering Communication:
Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. Qualifications Track record of establishing/maintaining positive and cooperative working relationships with others Demonstrated Leadership potential Dependability (must have a good attendance record and reliable on-time reporting for work) Ability to problem solve and make decisions to enhance organizational effectiveness Excellent time management and multi-tasking skills Attention to detail; the capacity to prioritize by assessing situations to determine urgency Must be flexible to work a variety of shift schedules Solid airline background with a minimum of 1 years experience Knowledge of Navitaire system & Google Suite applications Coordinating or supervisory background experience required Superior oral and written communication skills Energetic and a self-starter Excellent interpersonal skills Must be able to obtain an unrestricted airport security pass Dependability (must have a clear attendance record and reliable on time reporting for work) Bilingual (English/French) an asset Post Secondary education Work rotating shifts including days, afternoons, evenings, weekends, and holidays