- Team Leadership: Lead and mentor the service team, providing guidance, training, and support to foster a collaborative and high-performing environment.
- Process Optimization: Develop and implement effective service policies and procedures to maximize operational efficiency and customer satisfaction.
- Cross-Functional Collaboration: Collaborate with other departments to ensure smooth integration of services and contribute to the overall success of the company.
- Customer Issue Resolution: Handle escalated customer issues with professionalism and efficiency, providing timely and effective resolutions.
- Client Relationship Management: Build and maintain strong relationships with clients, addressing their needs and concerns to ensure a positive customer experience.
- Preventative Maintenance: Develop and maintain a preventative maintenance program for equipment and machinery, ensuring longevity and optimal performance.
- Minimum 2 years' experience in a management role.
- Proven mechanical abilities, with strong working knowledge of application and repair techniques.
- Experience diagnosing electrical/mechanical issues.
- Strong leadership and interpersonal skills to effectively lead and motivate a team.
- Experience with equipment maintenance, and welding/fabrication.
- Strong analytical and problem-solving skills.
- Exceptional communication skills, both verbal and written, to interact effectively with internal teams and external clients. s
- Customer Responsibility: We each have a responsibility to every customer, internally and externally, and we believe the best way for us to ensure continued success is to create the best experience for and relationship with them.
- Achievement of Goals: To empower every team member in contributing to Flaman's company goals, comprehensive training programs and ongoing support are provided, emphasizing skill development, mentorship, performance feedback, and open communication channels.
- Making Things Better: Flaman believes in making things better for our team, our communities, and our business. We take pride in the fact that we are a business that believes in giving back. We are always looking for worthy causes/people and take pride in the charitable donations of time and money we provide.
- Compensation: Individually structured compensation recognizing and appreciating your commitment and efforts.
- Opportunities for Growth: Take advantage of professional development opportunities and a clear career advancement path, empowering you to reach your full potential.
- Comprehensive Benefits: Enjoy peace of mind with life insurance and short/long-term disability income insurance, providing financial security in unexpected circumstances. Prioritize your health with our group extended medical, dental, and vision insurance plans.
- Financial Planning: Secure your future with our group pension plan, complemented by employer matching savings contributions, ensuring your retirement is well-planned.
- Support & Assistance: Gain access to our Family Assistance Program, offering counseling and various other forms of assistance, underscoring our commitment to your overall wellness and mental-health.
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Service Manager - Moosomin, Canada - Flaman
Description
Job Overview:
As a Service Manager at Flaman Group of Companies, you will be at the forefront of ensuring the seamless operation of our service department. You'll play a pivotal role in overseeing a team of service technicians, managing service requests, and enhancing overall customer experience. If you're a dynamic leader with a passion for optimizing service delivery, we want you on our team.
Key Responsibilities:
Desired Qualifications & Traits:
Company Overview:
We are more than just a company; we are a close-knit "Extended Family" and our culture thrives on support, team dynamics, autonomy, and social interaction, and creating a foundation for our collective success.
Our Noble Cause: People together, doing what's right, making a difference.
Flaman is a group of individuals working together with the guidance of our 3 values: Customer Responsibility, Achievement of Goals, and Making Things Better.
Benefits & Perks:
Are you ready to embark on a fulfilling career journey? Join our dynamic team and make a significant impact on maintaining our seamless operations. Here are some of the benefits and perks of being part of the Flaman team:
