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    Customer Support Specialist - Calgary, Canada - CTR Refrigeration

    CTR Refrigeration
    CTR Refrigeration Calgary, Canada

    1 week ago

    Default job background
    Full time
    Description

    Responsibilities:

    • Provide timely and concise communication/assistance with Customers in High Caliber Retail store about our company, products and services
    • Provide Excellent customer service to both internal and external customers
    • A/R Receipt Batch Entry (enter customer payments)
    • Daily Posting (A/R, A/P)
    • Process customer credit card payments for Retail/Cash accounts
    • Monthly Post and print Customer A/R Statements, and mail/email to customers
    • Monitor and follow up on Retail Past Due A/R Accounts/Ageing
    • Daily Cash/Credit Card Reconciliation
    • Count and monitor weekly cash drawer float
    • Monitor, prioritize and organize work flow for customer quotes, entering sales orders/invoices, payments and any correspondence
    • Learn knowledge of the products/services in the High Caliber Retail department
    • Excel at working in Sage Accpac for customer orders/invoicing and POS Orion for High Caliber Retail department
    • Take Retail calls over the phone/in person and process sales orders in Accpac accurately for pick up or shipping, getting all details from customer accurately and efficiently
    • Process online webstore orders accurately for pick up or shipping, coordinate any details with customer/coworkers regarding shipping or products
    • In High Caliber webstore, take pictures, maintain pricing and product details
    • In High Caliber webstore, process customer orders daily, communicate with customers regarding products and shipping, follow up if needed
    • Organize and Maintain showroom by facing/rotating products, stocking shelves, creating price tags/signage, product displays
    • Add content and pictures to company social media accounts (Facebook & Instagram)
    • Re-package any products that need to be done
    • Provide exceptional customer service with Retail and Refrigeration Teams, from time of order to follow up after shipping
    • Have a flexible schedule to work pre-scheduled events (Saturdays, customer events or annual inventory count)
    • Cross-training with other Retail staff to cover for holidays, coverage, etc
    • Main contact for office equipment (Konica Minolta Copier/Scanner, printers) for maintenance/issues/ink
    • Main contact for ordering office supplies through Madill (paper, cartridges, office supplies)
    • Main contact for incoming mail coordination and distribution
    • Main support for postage machine (obtaining funds to operate) and any operational issues
    • Conduct monthly office inspections and coordinate any COR Safety Program tasks
    • Cross train with Inventory Specialist to learn all supply chain components of creating price structures, create Purchase Orders for immediate and seasonal items, Receipt of Goods
    • Cross Train with Inventory Specialist to ship orders/products and Receive products
    • Sausage Class Coordination – arrange all details for Sausage Making Classes, including cleaning Staff and Test Kitchens, arrange for supplies, contact students, coordinate all booklets/aprons and supplies
    • Availability to work pre-scheduled flexible hours to accommodate Sausage-Making Classes, Events, annual inventory and the odd seasonal hours
    • Maintain regular consistent and professional: attendance, work standards, punctuality, office attire adhering to relevant health & safety procedures and company culture

    Required Skills, Experience, and Training/Education:

    • High School Diploma
    • Knowledge of basic Accounting
    • Experience in administrative office environment
    • Experience in Retail environment
    • Proficient in Microsoft Office (Word, Excel, Outlook)
    • Experience working in Great Plains Software or like program is an asset
    • Excellent interpersonal / team building skills, reliable and trust worthy
    • Be adaptable, accountable and an analytical thinker
    • Have reliable transportation
    • Ability to effectively communicate (verbal and written) in a wide variety of settings with a wide variety of people
    • Effective, organized, time management and problem solving skills
    • Demonstrated attention to detail while maintaining a high level of accuracy
    • Ability to work under pressure

    Comprehensive Extended Medical and Dental Package offered through leading Canadian benefits provided after 90 days of employment.

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